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Corrupt download - 11/20/2010 9:50:44 PM   
Colin_slith

 

Posts: 21
Joined: 12/26/2009
Status: offline 		I have been trying now for some time to successfully download the Harpoon Ultimate Edition. It takes hours on my connection and is always corrupted...will not open the zip file.

Tried stardownloader and as soon as I click on the HTTP link, the message in stardoader comes up unknown format or corruped file.

Can anyone help please?
Post #: 1
RE: Corrupt download - 11/21/2010 3:01:42 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Colin,

Did you purchase this through our old store (with Digital River) or our new one?

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Colin_slith)
Post #: 2
RE: Corrupt download - 11/21/2010 5:39:04 AM   
Colin_slith

 

Posts: 21
Joined: 12/26/2009
Status: offline 		I dunno Erik, bought it on 5 November 2010, order 151556361.

Just checked and it was digitalriver at findmyorder.

< Message edited by ColinFrancis -- 11/21/2010 6:20:29 AM >

(in reply to Erik Rutins)
Post #: 3
RE: Corrupt download - 11/21/2010 9:43:09 AM   
Colin_slith

 

Posts: 21
Joined: 12/26/2009
Status: offline 		Another 10 hours wasted on another corrupt zip file.


(in reply to Colin_slith)
Post #: 4
RE: Corrupt download - 11/21/2010 2:36:56 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Colin,

The file on the store is fine, but we're finding that with a file this large, some internet connections have trouble with it. The last customer with this issue actually had a bad memory stick on his system that was corrupting it during extraction. If it won't even open the zip file for you, that sounds like corruption during the transfer.

I have two suggestions:

1. If you have a friend or family member with a fast internet connection through a different ISP, you could try to download it there and see if the issue is specific to large files and your ISP.
2. We can try to set you up with a download from our server and see if that works any better.

Regards,

- Erik

< Message edited by Erik Rutins -- 11/21/2010 2:37:48 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Colin_slith)
Post #: 5
RE: Corrupt download - 11/21/2010 9:05:14 PM   
Colin_slith

 

Posts: 21
Joined: 12/26/2009
Status: offline 		Thanks Erik, My connection is a fast one normally, but for some reason this dl came down very slowly. I don't really have access to any other ISP...in fact my office uses the same as mine.

If you can set up a dl from your server that would be great.

I am on Australian Eastern Summer Time here so there is a large time difference between us.

(in reply to Erik Rutins)
Post #: 6
RE: Corrupt download - 11/21/2010 10:14:59 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Colin,

Ok, let me see what I can to tomorrow once in the office. Apologies for the inconvenience. We have seem some questionable results in the past with large file transfers to Australia, so it sounds like the same thing is happening here again.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Colin_slith)
Post #: 7
RE: Corrupt download - 11/27/2010 4:26:09 AM   
Colin_slith

 

Posts: 21
Joined: 12/26/2009
Status: offline 		I managed to dl file onto my laptop OK. For some reason the tower PC wouldn't unzip the file but the laptop did.

(in reply to Erik Rutins)
Post #: 8
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