AGEOD - Blue Vs. Gray

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AGEOD - Blue Vs. Gray - 11/24/2010 6:41:21 PM

Knavery

Posts: 286
Joined: 3/11/2005
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Hey folks --
This is a plea to have Erik look into an issue. I ordered this game last week, but have not gotten an email that this has been shipped out. I went to the Plimus website and was not able to submit an issue. They offer very little in the way of assistance. I've navigated around their site and I either get errors on the page or it takes me in circles.

I have tried sending Erik a PM, but his box is full. Is anyone here supporting this product? If so, when am I expected to get it? If not, is there a better channel to go through or someone I can email to get a status? Thanks!

< Message edited by Knavery -- 11/24/2010 6:45:42 PM >

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RE: AGEOD - Blue Vs. Gray - 11/24/2010 7:11:50 PM

diablo1

Posts: 994
Joined: 2/27/2010
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You should have gotten it at Amazon.com when it was like $5

Gamersgate has it for $5.99 right now.

< Message edited by diablo1 -- 11/24/2010 7:15:07 PM >

(in reply to Knavery)

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RE: AGEOD - Blue Vs. Gray - 11/24/2010 7:40:48 PM

Knavery

Posts: 286
Joined: 3/11/2005
Status: offline

Wow! I see what you're saying. I feel completely had.

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RE: AGEOD - Blue Vs. Gray - 11/24/2010 8:20:28 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Knavery,

quote:

ORIGINAL: Knavery
This is a plea to have Erik look into an issue. I ordered this game last week, but have not gotten an email that this has been shipped out. I went to the Plimus website and was not able to submit an issue. They offer very little in the way of assistance. I've navigated around their site and I either get errors on the page or it takes me in circles.

I have tried sending Erik a PM, but his box is full. Is anyone here supporting this product? If so, when am I expected to get it? If not, is there a better channel to go through or someone I can email to get a status? Thanks!

Sorry for this experience you've had. You should have received multiple e-mails already, some of which specifically include support information (as does the thank you page when you complete an order). You can ask for help through Plimus (click on the Order Status or Store FAQs link while in the store) or click on our Support link in the top navigation bar to contact us through our help desk. You can also e-mail me at erikr@matrixgames.com. Basically, we just need your order number and we'll tell you the status.

Regarding the Gamers Gate pricing - is that some kind of special sale? I'm really surprised by that, to be frank, but Paradox owns AGEOD now and they also own Gamers Gate so perhaps they can afford to do that.

Regards,

- Erik

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Knavery)

Post #: 4

RE: AGEOD - Blue Vs. Gray - 11/24/2010 9:19:16 PM

diablo1

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It's not just Gamersgate Erik Amazon.com had it awhile back for $5 also that's where I picked up my copy of course I think it was used but physical copy. Gamersgate did Time of Wrath recently the same way. Patchadox makes such a killing from their franchise games they can probably afford a lot of specials now.

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RE: AGEOD - Blue Vs. Gray - 11/24/2010 9:25:22 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Some of this comes from games that go retail too (as AACW did) as excess stock gets liquidated through secondary markets (such as Amazon).

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to diablo1)

Post #: 6

RE: AGEOD - Blue Vs. Gray - 11/24/2010 10:45:24 PM

Arctic Blast

Posts: 1168
Joined: 4/4/2007
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The Gamersgate price is part of their Thanksgiving sale, Erik.

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RE: AGEOD - Blue Vs. Gray - 11/26/2010 10:01:29 PM

Knavery

Posts: 286
Joined: 3/11/2005
Status: offline

Been a week. Still haven't recieved it or gotten an email that this was shipped. PM'd you Erik. This is starting to piss me off.

**Edit** Erik is helping me with this issue. I shouldn't have continued to air this issue publicly as it's really the only time I've ever experienced it with Matrix. A little patience on my part wouldn't hurt now. :)

< Message edited by Knavery -- 11/27/2010 7:25:01 PM >

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Windows 7 Home Premium (x64)
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NVIDIA GeForce GTX 460 1024Meg
4GB RAM

(in reply to Arctic Blast)

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