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Erik, wtf is wrong with the web store?

 
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Erik, wtf is wrong with the web store? - 12/7/2010 10:46:22 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline 		Just purchased WitE by Paypal as usual and received a mail that my order is pending Plimus review.

quote:

Order Total (Paid via PayPal [Instant] Verified account, Transaction id:<snip>)
*** This order is pending Plimus review ***


Gave them my cell phone number but I don't like them to call me. Can you please work that out? Order number is <snip>.

That's even more hassle as DR was.


< Message edited by Erik Rutins -- 12/7/2010 11:03:26 PM >

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RE: Erik, wtf is wrong with the web store? - 12/7/2010 10:47:10 PM   
gravyhair

 

Posts: 164
Joined: 3/15/2003
Status: offline 		Downloading now.

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Wise Men Still Seek Him

(in reply to Lützow)
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RE: Erik, wtf is wrong with the web store? - 12/7/2010 10:47:42 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thanks, I'll make sure that's cleared ASAP. There are many reasons why an order may go to review, but the nice thing is that we can clear this quickly now. With DR if an order was reviewed it could be a very frustrating process. Hang on.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Lützow)
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RE: Erik, wtf is wrong with the web store? - 12/7/2010 10:54:59 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Lutzow,

Your order should be cleared in less than a minute. Please also e-mail me at erikr@matrixgames.com and I'll explain why it went to review.

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 4
RE: Erik, wtf is wrong with the web store? - 12/7/2010 10:59:30 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline 		Thanks a ton, Erik. Was kinda shocked. :)

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Post #: 5
RE: Erik, wtf is wrong with the web store? - 12/7/2010 11:00:09 PM   
glvaca

 

Posts: 1312
Joined: 6/13/2006
Status: offline
quote:

ORIGINAL: Lützow

Thanks a ton, Erik. Was kinda shocked. :)



We couldn't tell

(in reply to Lützow)
Post #: 6
RE: Erik, wtf is wrong with the web store? - 12/7/2010 11:02:43 PM   
JudgeDredd


Posts: 8573
Joined: 11/14/2003
From: Scotland
Status: offline 		Might want to remove your order number from the post

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Alba gu' brath

(in reply to glvaca)
Post #: 7
RE: Erik, wtf is wrong with the web store? - 12/7/2010 11:05:13 PM   
raizer

 

Posts: 276
Joined: 12/6/2010
Status: offline 		doh

(in reply to JudgeDredd)
Post #: 8
RE: Erik, wtf is wrong with the web store? - 12/7/2010 11:05:58 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Snipped out that info - not really useful on its own, but better safe than sorry.

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 9
RE: Erik, wtf is wrong with the web store? - 12/7/2010 11:09:28 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline 		Thank you, Erik. E-Mail has been sent btw.

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Post #: 10
RE: Erik, wtf is wrong with the web store? - 12/8/2010 12:04:23 AM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline 		Just wanted to say that it was my fault. I made a mistake and Erik ironed it out. Nothing wrong with Plimus store and Matrix support is top-notch as usual.


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Post #: 11
RE: Erik, wtf is wrong with the web store? - 12/8/2010 8:12:38 PM   
Lumberslug

 

Posts: 19
Joined: 10/19/2004
Status: offline 		Well

Here is my first impression
Matrix charged my account twice

Update: Erik was correct and I was wrong
It was all my banks fault. Problem is my wife works for that bank so how angry can I get? Grrrrrrrrrr

My apologies to Erik and Matrix



< Message edited by Lumberslug -- 12/15/2010 2:54:11 AM >

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(in reply to Lützow)
Post #: 12
RE: Erik, wtf is wrong with the web store? - 12/8/2010 8:37:55 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thanks for posting here too - please see my reply to you in the First Impressions thread.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Lumberslug)
Post #: 13
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