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Cannot run Across the Dnepr

 
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Cannot run Across the Dnepr - 11/27/2010 8:41:57 AM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		i just bought AtD; successfully installed, but get an error messge at 'Play Battle' stage It says Kharkov.exe has stopped working. Strangely there is no problem with Kharkov, which i have.
Post #: 1
RE: Cannot run Across the Dnepr - 11/27/2010 2:10:28 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Erasmus,

Could you post a DxDiag for us please?

Did the installation proceed without any errors?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to erasmus)
Post #: 2
RE: Cannot run Across the Dnepr - 11/27/2010 2:11:14 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Also, please have a look at this thread:

http://www.matrixgames.com/forums/tm.asp?m=2519633

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 3
RE: Cannot run Across the Dnepr - 11/27/2010 3:26:53 PM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		No problem with the installation; and no problem with Play Battle for Kharkov; but I get this error message when i do Play Battle for AtD.

how do i do a dxdiag?

thanks

(in reply to erasmus)
Post #: 4
RE: Cannot run Across the Dnepr - 11/27/2010 3:28:37 PM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		i did see that tread. Tried uninstalling and reinstalling again. No avail.

(in reply to erasmus)
Post #: 5
RE: Cannot run Across the Dnepr - 11/29/2010 6:48:24 PM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		Hi,
could someonme help me on the problem. Still not able to play At?D.

thanks,
sim

(in reply to erasmus)
Post #: 6
RE: Cannot run Across the Dnepr - 11/29/2010 8:29:34 PM   
Carl Myers

 

Posts: 136
Joined: 9/16/2003
Status: offline 		What is the installation path of AtD2?
How are you starting Kharkov to run the scenario AtD2?
Can you play other scenarios of Kharkov?
When you reinstalled, did you delete the Kharkov folder after uninstalling?
When you reinstalled, did you run a registry cleaner after uninstalling?

(in reply to erasmus)
Post #: 7
RE: Cannot run Across the Dnepr - 11/30/2010 6:26:02 PM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		1. what do mean by installation path?
2. click 'Play Kharkov/Across the Dnepr 2nd Edition', followed by 'Start New Game', followed by click on 'B'; and 'F Across the dnepr'.
3. I could play kharkov, kirovograd, konrad; but not AtD and Husky.
4. Deleted the folders and reinstalled kharkov followed by AtD.
5. How do i do a registry cleaner?


(in reply to Carl Myers)
Post #: 8
RE: Cannot run Across the Dnepr - 11/30/2010 8:48:37 PM   
Carl Myers

 

Posts: 136
Joined: 9/16/2003
Status: offline 		1. what do mean by installation path?
For example, C:\Matrix Games\Kharkov\Scenarios\across the dnepr
2. click 'Play Kharkov/Across the Dnepr 2nd Edition', followed by 'Start New Game', followed by click on 'B'; and 'F Across the dnepr'.
Does the same problem occur using quick start?
Does the same problem occur when double clicking a game turn?
4. Deleted the folders and reinstalled kharkov followed by AtD.
You installed updates 1.10 and 1.11 before installing AtD2?
Did you re-download Kharkov, 1.10, 1.11 and AtD2 before installing?
5. How do i do a registry cleaner?
Here's the one I use.
http://wisecleaner.com/
Get the free download, install and then Scan and Fix.

(in reply to erasmus)
Post #: 9
RE: Cannot run Across the Dnepr - 12/1/2010 2:45:16 AM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		1. Correct. It is C:\Matrix Games\Kharkov\Scenarios\across the dnepr
2. how to use quick start? When I play kharkov, there is no problem double clicking a game turn.
4. Yes. Installed the Kharkov updates 1.10 and 1.11
5. did that

Does not help; still get the same error message that kharkov.exe has stopped working.


(in reply to Carl Myers)
Post #: 10
RE: Cannot run Across the Dnepr - 12/1/2010 9:10:36 AM   
Carl Myers

 

Posts: 136
Joined: 9/16/2003
Status: offline 		Have you tried uninstalling AtD2 and installing update 1.20 to see if Husky will work?

From where did you get your download of AtD2?

< Message edited by Carl Myers -- 12/1/2010 10:50:22 AM >

(in reply to erasmus)
Post #: 11
RE: Cannot run Across the Dnepr - 12/1/2010 8:58:54 PM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		1. Tried downloading kharkov, updates 1.10,1.11,1.20. Still Husky doesn't work;could only play kharkov, kirovograd and konrad. Same error message: kharkov.exe has stopped working.

2. of course i downloaded from matrixgames website.

(in reply to Carl Myers)
Post #: 12
RE: Cannot run Across the Dnepr - 12/2/2010 12:33:50 AM   
Carl Myers

 

Posts: 136
Joined: 9/16/2003
Status: offline 		My AtD2 is from DR so I can not download from the store to see if there was a bad download of AtD2.
But update 1.20 has scenarios Husky, Kirovgrad and Konrad just like AtD2. I did not have any games running so I uninstalled Kharkov, downloaded update 1.20 and then reinstalled Kharkov, 1.10, 1.11, 1.20. Then checked to see if Husky would run, it did.
If you can not run Husky with just 1.10, 1.11 and 1.20 installed while I can run Husky with the same set up, then we know you are not getting bad downloads from the store. Since you are having problems in playing Husky with and without AtD2 installed, it looks like you have some installation problem, you might want to post the problem over at the Run5 forums to get the attention of Roger.

(in reply to erasmus)
Post #: 13
RE: Cannot run Across the Dnepr - 12/2/2010 12:49:49 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Erasmus,

How to get a DirectX Diagnostic file:

1. click on "START" 2. click "run" 3. type in "dxdiag" and click "OK" 4. check through the tabs and perform all tests 5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

With that said, this is a very unusual issue. I would definitely try an uninstall/reinstall of Kharkov and ATD2 while making sure that all anti-virus/security programs are turned off. We've seen occasional issues where these programs will completely mess up the installation if they are on while the game is installing. In extreme cases it requires uninstalling the anti-virus program to test to see if it's causing the problem as some of them do not actually turn off despite what they say.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Carl Myers)
Post #: 14
RE: Cannot run Across the Dnepr - 12/2/2010 2:03:36 AM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		hope this will help; the dxdiag file is attached.
thanks

Attachment (1)

(in reply to Erik Rutins)
Post #: 15
RE: Cannot run Across the Dnepr - 12/6/2010 6:38:16 PM   
erasmus

 

Posts: 9
Joined: 11/27/2010
Status: offline 		Hi, just wondering whether there is a solution to my problem?

(in reply to erasmus)
Post #: 16
RE: Cannot run Across the Dnepr - 12/13/2010 6:41:27 PM   
Carl Myers

 

Posts: 136
Joined: 9/16/2003
Status: offline 		Have you tried installing Kharkov, 1.10, 1.11 and AtD2 on another computer?

(in reply to erasmus)
Post #: 17
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