Somehow i got deleted from your system

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Somehow i got deleted from your system - 1/10/2011 1:17:58 AM

seannewboy

Posts: 7
Joined: 12/12/2009
Status: offline

I cant get into your main support because it seems i was deleted as a customer. I have the email from your company with an order number and have tried to log in. Your site says my order number is invalid and it doesnt recognize my email.

Im guessing this means my extended warranty is useless.

Post #: 1

RE: Somehow i got deleted from your system - 1/10/2011 1:30:57 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Sean,

Please give us your contact and order info via our help desk and we'll be able to look up your order and figure things out. My expectation is that you are not deleted and that you will be able to re-download.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to seannewboy)

Post #: 2

RE: Somehow i got deleted from your system - 1/10/2011 1:53:45 AM

seannewboy

Posts: 7
Joined: 12/12/2009
Status: offline

I would but i cant log in to the help desk, or anywhere on the site other than the forum.

(in reply to Erik Rutins)

Post #: 3

RE: Somehow i got deleted from your system - 1/10/2011 1:55:40 AM

junk2drive

Posts: 12907
Joined: 6/27/2002
From: Arizona West Coast
Status: offline

You should have a different password for the members area than for the forum.

_____________________________

Conflict of Heroes "Most games are like checkers or chess and some have dice and cards involved too. This game plays like checkers but you think like chess and the dice and cards can change everything in real time."

(in reply to seannewboy)

Post #: 4

RE: Somehow i got deleted from your system - 1/11/2011 10:41:04 AM

seannewboy

Posts: 7
Joined: 12/12/2009
Status: offline

Different password, same email address, set up at different times.

(in reply to junk2drive)

Post #: 5

RE: Somehow i got deleted from your system - 2/24/2011 3:17:48 PM

seannewboy

Posts: 7
Joined: 12/12/2009
Status: offline

All problems solved, loving 1.4, looking forward to Supernova.