Grollub
Posts: 6674
Joined: 10/9/2005 From: Lulea, Sweden Status: offline
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quote:
ORIGINAL: stuman quote:
ORIGINAL: Nikademus quote:
ORIGINAL: stuman I own my own business. it's only 22 employees, but it is a good office. I have worked for multinational firms ( one of the " Big Six " accounting firms ) have started from scratch, etc. And I realize that there is a constant balancing act between being bottom line oriented, and maintaining a motivated workforce. But I am here to tell you that it doesn't really take all of that much ( free coffee, free soft drinks maybe, lunch/dinner brought in, sensible leave policies and so forth ) to keep people happy. And a happy group of folks is far more productive imo than an unhappy one. It simply requires work ( somtimes a lot granted ) by upper management to implement. ok, enough of my ranting. rant away........it relieves stress......i should know. They give me plenty to rant about. Like getting yelled at for helping fix computer issues because "that is not your job function" Never mind that I discovered what they're whole damn outsourced service couldn't figure out. We got a bunch of HP computers to replace our older ones but users (including myself) immediately started having issues of slow logons, logoffs, slow performance and outright freezes. Sometimes it would take as much as 45 minutes for a computer to boot up and log into Windows. I.T.'s solution is to re-image the computers everytime. Some people have had their putors re-imaged up to half a dozen times. Bemused managers and techs keep running windows disk diagnostics but they always come up clean...same with BIOS based system checks. After dealing with this issue for months, I finally got sick of it and started researching it. Within an hour i found the likely problem. A manufacturerer of one of the hard drive types put into this particular model had issued a firmware patch for issues matching what was going on at our company. I did some checking around, asking to look at people's machines for a sec that had displayed the problems to one degree or another and sure enough, they all had that type of drive. I ended up using my machine as a test machine as i had gotten admin rights to it.....(uh....somehow. :) ) After applying the patch.....BOOM..computer loaded up and logged off 5x as fast as it ever did and hasn't had a problem since. I let my manager know by email as he was getting sick of his team complaining about 'puter issues. Never responded. I let two other managers know. They said they'd let relevent people know. Two weeks later....nothing. Finally i told a user who was having her machine "re imaged" again to let the floor desktop rep know. She came back to me later and said the tech gave her "a blank look" when she said "Firmware patch" Finally i let the director of our center know. A week later, nothing official and people are still having issues. On Thursday i fixed the fifth machine that had gone out as the user could not do any work and was waiting for IT to process her 'ticket' I had to tell her not to indicate me in the solution for fear of getting another "Talking too" by my manager about job functions. meanwhile the re-imaging continues.....along with the problems. oh well.....if nothing else, it's interview material. Oh and we now have one of those instant "coffee" dispenser machines too. Only a buck per small cup of the fowlest stuff on Earth. Boy, that kind of bureaucratic bullsh*t drives me crazy. I do not understand that type of mentality. +1. It seems your bosses aspire to the "Pointy-Haired Boss Award"
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“Not mastering metaphores is like cooking pasta when the train is delayed"
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