lost sn

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support >> lost sn

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lost sn - 3/12/2011 2:30:57 AM

cyberwop36

Posts: 306
Joined: 7/5/2004
From: Valparaiso, Indiana
Status: offline

I lost my serial number like a dufus. I contacted plimus and haven't heard anything. How else can i retrieve it?

It's killing me not to update to 1.03

Post #: 1

RE: lost sn - 3/12/2011 4:05:47 AM

larryfulkerson

Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline

I found this in the manual:� "We strongly recommend registering your game as it will give you a backup location for your serial number should you lose it in the future...The best way to contact us if you are having a problem with one of our games is through our Help Desk. Our Help Desk has FAQs as well as a dedicated support staff that answer questions within 24 hours, Monday through Friday. Support questions sent in on Saturday and Sunday may wait 48 hours for a reply. You can get to our Help Desk by going to http://www.matrixgames.com/helpdesk."

Please tell me you registered your game.�

< Message edited by larryfulkerson -- 3/12/2011 4:07:53 AM >

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Post #: 2

RE: lost sn - 3/12/2011 4:29:24 AM

TAIL_GUNNER

Posts: 248
Joined: 6/14/2004
Status: offline

there's a file in the root directory of the WitE installation called serialreg.txt

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RE: lost sn - 3/12/2011 4:49:51 AM

larryfulkerson

Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline

Thank you Tail_Gunner. Now I know what's better advice to give in this situation.

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Post #: 4

RE: lost sn - 3/12/2011 4:29:54 PM

cyberwop36

Posts: 306
Joined: 7/5/2004
From: Valparaiso, Indiana
Status: offline

No Mr Larry. I registered my other games. I forgot to register like a dummy. I don't have the emails. Plimus says they can't help me. I emailed our matrix boys. They are my only hope. It's the weekend so hopeful I will be able to update monday.

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RE: lost sn - 3/12/2011 4:47:57 PM

cyberwop36

Posts: 306
Joined: 7/5/2004
From: Valparaiso, Indiana
Status: offline

THANK YOU tailgunner!!! I found a text file in the root directory with my Serial. You guys are awesome. As soon as I update I'll register. Woo Hoo!!

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RE: lost sn - 3/14/2011 4:12:29 AM

jomni

Posts: 2827
Joined: 11/19/2007
Status: offline

Didn't Matrix implement some auto registration for your recent purchases?
I recall this appening for my two recent purchases.

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Post #: 7