lost sn

lost sn (Full Version)

All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East Series >> Tech Support

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cyberwop36 -> lost sn (3/12/2011 2:30:57 AM)
I lost my serial number like a dufus. I contacted plimus and haven't heard anything. How else can i retrieve it? It's killing me not to update to 1.03

larryfulkerson -> RE: lost sn (3/12/2011 4:05:47 AM)
I found this in the manual: "We strongly recommend registering your game as it will give you a backup location for your serial number should you lose it in the future...The best way to contact us if you are having a problem with one of our games is through our Help Desk. Our Help Desk has FAQs as well as a dedicated support staff that answer questions within 24 hours, Monday through Friday. Support questions sent in on Saturday and Sunday may wait 48 hours for a reply. You can get to our Help Desk by going to http://www.matrixgames.com/helpdesk." Please tell me you registered your game.

TAIL_GUNNER -> RE: lost sn (3/12/2011 4:29:24 AM)
there's a file in the root directory of the WitE installation called serialreg.txt

larryfulkerson -> RE: lost sn (3/12/2011 4:49:51 AM)
Thank you Tail_Gunner. Now I know what's better advice to give in this situation.[&o]

cyberwop36 -> RE: lost sn (3/12/2011 4:29:54 PM)
No Mr Larry. I registered my other games. I forgot to register like a dummy. I don't have the emails. Plimus says they can't help me. I emailed our matrix boys. They are my only hope. It's the weekend so hopeful I will be able to update monday.

cyberwop36 -> RE: lost sn (3/12/2011 4:47:57 PM)
THANK YOU tailgunner!!! I found a text file in the root directory with my Serial. You guys are awesome. As soon as I update I'll register. Woo Hoo!!

jomni -> RE: lost sn (3/14/2011 4:12:29 AM)
Didn't Matrix implement some auto registration for your recent purchases? I recall this appening for my two recent purchases.

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