SHOULD IT BE THIS SLOW?

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

SHOULD IT BE THIS SLOW?

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> Advanced Tactics Series >> Advanced Tactics Support >> SHOULD IT BE THIS SLOW?

Page: [1]

Message

<< Older Topic Newer Topic >>

SHOULD IT BE THIS SLOW? - 4/13/2011 3:58:57 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

I purchased the sownload about 15 minutes ago. I clicked on the download link and and selected save. it has been at least 10 minutes and it is still at zero percent downloaded. I am at work at a government facility and we have an extremely fast network. At this rate I will have to put the game in my will so my kids can play it.
Is Matrix having download problems?

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

Post #: 1

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 4:02:42 PM

Tac2i

Posts: 2001
Joined: 4/12/2005
From: WV USA
Status: offline

Hmmm, restrictions by your IT Department on downloads? Proxy issue? Firewall issue?

_____________________________

Tac2i (formerly webizen)

(in reply to MemoryLeak)

Post #: 2

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 4:12:54 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

I am the I.T. Department. Now I clicked cancel and now I am getting this message

"Cannot download

This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support. "

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to Tac2i)

Post #: 3

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 4:28:42 PM

Andrew Loveridge

Posts: 606
Joined: 7/20/2009
Status: offline

Not sure why it was stalled, it should only take about 6 min on a high speed connection. Post your order number and I will investigate, and re-activate your download link.

Best Regards,
Andrew

_____________________________

(in reply to MemoryLeak)

Post #: 4

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 4:39:14 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

Hi. Here is my order number...58384462.

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to Andrew Loveridge)

Post #: 5

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 5:18:45 PM

hadberz

Posts: 1629
Joined: 5/11/2000
From: Moncks Corner, SC
Status: offline

I'm downloading from Afghanistan, so far it's been fairly fast.

(in reply to MemoryLeak)

Post #: 6

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 6:29:08 PM

Husker50

Posts: 10
Joined: 4/24/2005
Status: offline

I had the same problem and got the same result. Cannot download.
My order number is 58380998.
When I looked up problems in the Helpdesk section it said that to download I should
TURN OFF ANTI-VIRUS SOFTWARE AND ALL FIREWALL SOFTWARE.
Are you insane? No one should have to do this to download anything at any time.

(in reply to hadberz)

Post #: 7

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 7:23:33 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

Any update when you can reset whatever you need to reset and I can download the application?

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to Husker50)

Post #: 8

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 7:33:45 PM

Andrew Loveridge

Posts: 606
Joined: 7/20/2009
Status: offline

I have reactivated both links.
The downloads links should have been active for 14 days and ten attempts, this has been fixed for this release.
Let me know if there are any other issues.

Best Regards,
Andrew

_____________________________

(in reply to MemoryLeak)

Post #: 9

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 7:39:19 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

it is getting worse.link doesn't work. And when I click on it kicks me out of my email.

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to Andrew Loveridge)

Post #: 10

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 7:45:57 PM

Johnus

Posts: 615
Joined: 5/23/2002
Status: offline

Downloaded last night and it was fast, no problems. Installation took a while.

(in reply to MemoryLeak)

Post #: 11

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 7:47:46 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

What a hassle for a damn game. Sorry, but I have no patience for this stuff. I just forwarded the GMAIL email with the link in it to my agency account. We use Outlook. I was able to start the download from there. JEEZE.

Anyway, thanks.

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to MemoryLeak)

Post #: 12

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 9:12:51 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

I tried installing the game. It starts installing then part way through the process i start getting error messages. "a decompression error has occurred, ABORT, RETRY or IGNORE." Great. So I chose IGNORE, and then another one came up, I chose IGNORE again, then another one pops up....

No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to MemoryLeak)

Post #: 13

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 9:37:23 PM

Tac2i

Posts: 2001
Joined: 4/12/2005
From: WV USA
Status: offline

Sorry to hear of your troubles. Being an IT guy you know that sometimes downloads can get corrupted. Anyway, hope that either you get the game installed/working or that you get the refund you requested.

quote:

ORIGINAL: MemoryLeak

I tried installing the game. It starts installing then part way through the process i start getting error messages. "a decompression error has occurred, ABORT, RETRY or IGNORE." Great. So I chose IGNORE, and then another one came up, I chose IGNORE again, then another one pops up....

No game on earth is worth this kind of continuous frustration. Can I get a refund and we part friends?

_____________________________

Tac2i (formerly webizen)

(in reply to MemoryLeak)

Post #: 14

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 9:51:53 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

That's true. Packet corruption or loss is a possibility. I don't know why all of the corrupt files would have the extension "png. "
You'd think there would be some kind of checksum to allow verification of the data.

In any case i will try it one more time, but lets keep in mind the definition for insanity...

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to Tac2i)

Post #: 15

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 10:20:22 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Memoryleak,

It sounds like there's a problem with your connection to our servers. Please see the advice here as well. A download manager may help. A different browser or downloading at a different time may also help.

http://www.matrixgames.com/support/faq.asp?id=11

The file on our server is fine and we do have plenty of bandwidth here.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to MemoryLeak)

Post #: 16

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 10:25:04 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

Thank you Erik. i am going to try it. I'm 62 and I don't have as much tolerance as I use to. I will let you know how it goes.

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to Erik Rutins)

Post #: 17

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 10:27:42 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

I understand and I hope it works fine for you today! Please keep us posted. We can also try sending you a separate static link if all else fails.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to MemoryLeak)

Post #: 18

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 10:58:47 PM

Josh

Posts: 2576
Joined: 5/9/2000
From: Leeuwarden, Netherlands
Status: offline

PNG stands for Portable Network Graphics, short for the graphic files Vic included in the game. Don't know why they should be corrupted, sure sucks. Hope you get things sorted out.

(in reply to Erik Rutins)

Post #: 19

RE: SHOULD IT BE THIS SLOW? - 4/13/2011 11:13:27 PM

MemoryLeak

Posts: 491
Joined: 12/4/2000
From: Woodland, CA USA
Status: offline

OKAY...I forwarded the download link from my GMAIL account over to my Outlook account, disabled Symantec Endpoint Protection, downloaded it a second time, installed on a different computer, and it "worked", sort of. Since I don't know the game I was clicking around on the map, changing screens, looking at graphs and... it locked up. Oh well...

I am putting the computer down and backing away slowly... Maybe tomorrow....

_____________________________

If you want to make GOD laugh, tell him your future plans

USS Long Beach CGN-9
RM2 1969-1973

(in reply to Josh)

Post #: 20

RE: SHOULD IT BE THIS SLOW? - 4/14/2011 12:23:50 AM

Fintilgin

Posts: 196
Joined: 4/14/2005
Status: offline

I'm also getting miserable connection speeds. Can't seem to get faster then 14 to 20 kps. Seems to slow down as I go. I've been at 2 1/2 hours to completion for nearly an hour. I've tried reconnecting to the server a few times, but no luck.

As far as I can tell it's not my connection, as I checked other sites and my speed is fine.

Kinda frustrating. :(

(in reply to MemoryLeak)

Post #: 21

RE: SHOULD IT BE THIS SLOW? - 4/14/2011 2:05:56 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Fintilgin,

Where are you connecting from and on what kind of connection?

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Fintilgin)

Post #: 22

RE: SHOULD IT BE THIS SLOW? - 4/14/2011 2:25:14 AM

Fintilgin

Posts: 196
Joined: 4/14/2005
Status: offline

Connecting from Maine on a DSL connection. Usually my download speed caps out at ~ 360kbs or so.

No problems grabbing a mod for a Paradox game while this download trundles along at 14kbs. That downloaded in a couple minutes at ~280kbs.

Only got 40 minutes left now, hope I don't drop my connection. It's a weird issue, I haven't seen speeds like this with any other downloads in ages.

EDIT: Using Firefox, but I tried it through Chrome and IE too, just for the hell of it. No difference.

< Message edited by Fintilgin -- 4/14/2011 2:26:28 AM >

(in reply to Erik Rutins)

Post #: 23

RE: SHOULD IT BE THIS SLOW? - 4/14/2011 2:35:03 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Fintilgin,

Very odd, no issues with download speed on a test download to Vermont. If you want to investigate further, please e-mail me your IP address to erikr@matrixgames.com and I'll see if the store can figure out why the path from your system to our server is so slow this evening. I know that downloads in general are working fine and our store servers have plenty of extra bandwidth.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Fintilgin)

Post #: 24

RE: SHOULD IT BE THIS SLOW? - 4/14/2011 2:42:16 AM

Fintilgin

Posts: 196
Joined: 4/14/2005
Status: offline

Went ahead and sent an email, although obviously it won't affect my current download. Speed has slowed down again. I'm still at forty minutes. :p

(in reply to Erik Rutins)

Post #: 25

RE: SHOULD IT BE THIS SLOW? - 4/14/2011 3:19:10 AM

Fintilgin

Posts: 196
Joined: 4/14/2005
Status: offline

Finally finished.

No time to dig into it tonight, but I should be able to give it a look.

(in reply to Fintilgin)

Post #: 26

RE: SHOULD IT BE THIS SLOW? - 4/14/2011 3:41:58 AM

Crinshaw

Posts: 6
Joined: 2/2/2007
Status: offline

I am having the same problem. Simply not downloading. I have never had a problem with a Matrix purchase before, and I have several games. I have no connection or network problems and although it is against my better judgment, I have disabled my virus checker and firewall. What gives?

(in reply to Fintilgin)

Post #: 27