Can not get free update

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Panzer Command: Ostfront >> Tech Support >> Can not get free update

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Can not get free update - 5/13/2011 7:33:09 AM

Seydlitz69

Posts: 41
Joined: 10/18/2009
Status: offline

When I enter my data for the free update Iam always getting this eror:

Please enter your email address. Please ensure a valid working email, as your Special Offer Serial Number will be sent to that email address.

But I enter the same email address with which I bought about 15 Matrix games over the last years. It always worked.

_____________________________

"He who has not fought the Germans does not know war". - British Military Aphorism

Post #: 1

RE: Can not get free update - 5/13/2011 7:38:16 AM

rickier65

Posts: 14231
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: Seydlitz69

When I enter my data for the free update Iam always getting this eror:

Please enter your email address. Please ensure a valid working email, as your Special Offer Serial Number will be sent to that email address.

But I enter the same email address with which I bought about 15 Matrix games over the last years. It always worked.

Did you enter it in both locations? I think you had to enter it twice?

thanks
rick

(in reply to Seydlitz69)

Post #: 2

RE: Can not get free update - 5/13/2011 7:52:24 AM

Seydlitz69

Posts: 41
Joined: 10/18/2009
Status: offline

Yes I did.

_____________________________

"He who has not fought the Germans does not know war". - British Military Aphorism

(in reply to rickier65)

Post #: 3

RE: Can not get free update - 5/13/2011 7:58:59 AM

Seydlitz69

Posts: 41
Joined: 10/18/2009
Status: offline

OK. I now entered a completely different address that I never used before on Matrix. This worked and I am downloading now. Although I think that this is strange.

< Message edited by Seydlitz69 -- 5/13/2011 7:59:43 AM >

_____________________________

"He who has not fought the Germans does not know war". - British Military Aphorism

(in reply to Seydlitz69)

Post #: 4

RE: Can not get free update - 5/13/2011 8:19:01 AM

rickier65

Posts: 14231
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: Seydlitz69

OK. I now entered a completely different address that I never used before on Matrix. This worked and I am downloading now. Although I think that this is strange.

Well, I"m glad you got it working.

Thanks
Rick

(in reply to Seydlitz69)

Post #: 5