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Telstra - 6/15/2011 1:46:53 AM   
goodwoodrw


Posts: 2661
Joined: 2/14/2005
Status: offline 		Probably my Aussie mates will only understand my stunted joy. 8 months ago Telstra promised me ADSL 2 broad band with speeds up to 20 m/bs, well considering i'm about 800 metres from the exchange I figured speeds between 14/16 M/bs would an acceptable level Huh I jested with myself. Real terms at worst 1.5 and at best and rarely I might add about 5.5 M/bs. After some serious aggravating of senior Telstra and many telephone calls I managed to get some compensation, a 75% discount on my Internet bill for the past six month. Out of the blue yesterday, my phone and internet is disconnected, lost my phone services for 4 days last week. When I realized the phone was out, I hightail around to the local exchange, and here were 2 Telstra subcontractors tearing the exchange apart (slight to excessive inflation of the truth), however after a fruitful and polite discussion they told they were upgrading the internet facilities in the exchange and by the end of the day I would ADSL 2 speeds, I couldn't contain my excitement. Well after several hours of down time up come my phone and internet services. Needless to say the first thing I did was to run a speed check. Well done Telstra you managed to lift my average speed from around 3.5 to 7.5 M/bs. Well not quite half of the advertised speed, but still twice as fast as before. I wonder if i can negotiate a 50% discount this time. I wonder what has to happen to get near the maximum speed. I suppose peasants shouldn't complain. A foot note, there is no other ADSL 2 providers in this back wash of Gippsland. I'm not happy, but I guess I'm now less unhappy.

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RE: Telstra - 6/15/2011 3:42:55 AM   
Phatguy

 

Posts: 1348
Joined: 3/1/2006
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RE: Telstra - 6/15/2011 4:25:55 AM   
goodwoodrw


Posts: 2661
Joined: 2/14/2005
Status: offline 		Sadly Telstra is our Telco in Oz

Probably should say our biggest as well.

< Message edited by BASB -- 6/15/2011 6:25:15 AM >

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RE: Telstra - 6/15/2011 5:48:49 AM   
ilovestrategy


Posts: 3611
Joined: 6/11/2005
From: San Diego
Status: offline 		Watch out for being nickel and dimed. Our cable companies are notorious for that. 

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RE: Telstra - 6/15/2011 10:12:26 AM   
Fred98


Posts: 4430
Joined: 1/5/2001
From: Wollondilly, Sydney
Status: offline
quote:



..Gippsland.......

.......managed to lift my average speed from around 3.5 to 7.5 M/bs.



I don't live in the bush, I live in central Sydney.

My speed is around 5.0

I fantasize about 7.5 !
-

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Post #: 5
RE: Telstra - 6/15/2011 11:23:34 AM   
n01487477


Posts: 4779
Joined: 2/21/2006
Status: offline 		Ex-pat Ozzie now in Busan Korea ...

Here's my cheap ($20AUD/mth) internet connection speed in wired out Korea I'm thinking of upgrading to something quicker






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RE: Telstra - 6/15/2011 11:52:23 AM   
e_barkmann


Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline 		the NBN will give everyone fast fibre to the home internet in OZ over the next 10 yrs; the ISP I work for is trialing 100/40 Mbps in Tassie and it rocks.

No more dodgy copper line issues, yay.

Just has to survive a couple more government elections though!

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RE: Telstra - 6/15/2011 12:15:18 PM   
Q.M


Posts: 1823
Joined: 3/13/2003
From: Townsville QLD Australia
Status: offline 		Try being in the real bush. Try Townsville and see what you get.

We have the choice of Telstra and errr OPTUS. Detest Telstra as they would sell you air and call it 1.5MB dl speed and OPTUS, well thats the alternate air.

Our so called ADSL 2 here is at the pace of a thousand raped turtles.

I know blokes in the big cities that have connections that are as fast as farts in a fan factory....ziiiiip.

....zzz...you get this yet? .......[packets lost]

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Post #: 8
RE: Telstra - 6/15/2011 1:27:05 PM   
goodwoodrw


Posts: 2661
Joined: 2/14/2005
Status: offline 		Hey QM at least you get a choice.

Chris will the NBN be affordable for low income and pensioners. I got a feeling I'll be on a pension by the time it hits backwater of Gippsland.

Damian do you want your arms broken and your Broadband drawn and quartered

Joe, good grief, why too far from the exchange or old wire or too many people. the silly thing about me is I live about 800 metres from the exchange and get a 3rd of the capacity, good thing I don't live 10 clicks away it would be going backwards!
Ron

< Message edited by BASB -- 6/15/2011 1:28:54 PM >

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RE: Telstra - 6/15/2011 4:12:34 PM   
Lützow


Posts: 1517
Joined: 7/22/2008
From: Germany
Status: offline
quote:

ORIGINAL: n01487477

Ex-pat Ozzie now in Busan Korea ...

Here's my cheap ($20AUD/mth) internet connection speed in wired out Korea I'm thinking of upgrading to something quicker



In comparison to certain Asian countries we are like third world when it comes to internet speed. I'm going to upgrade my connection to 50 or maybe 100 mbps later this year. But that still feels tremendously slow, regarding the common 1 gigabit lines in Hong Kong.


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RE: Telstra - 6/15/2011 8:52:55 PM   
Fallschirmjager


Posts: 6793
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		I have always wondered how ISP's can get away with offering usually less than half of what the advertised speed is.
Mine is quoted at 30 mbps down and 10 up but in reality I get about 13.4 down and 5.2 up.

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Post #: 11
RE: Telstra - 6/15/2011 9:36:15 PM   
JamesM

 

Posts: 1017
Joined: 8/28/2000
From: QLD, Australia
Status: offline 		I hope you had fun with their call centre.  I had phone line problems last year and after numerous calls (which were the most frustrating telephone calls that I have ever made) and a couple of visits by technicians over a period of at least 5 days I got it fixed.  But I really now understand why people become very angry with non country of origin call centres.

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Post #: 12
RE: Telstra - 6/15/2011 11:00:20 PM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		Sydney - Biggest City in Oz

promised ADSL2+ @ 24Mbs

reality = 8.06Mbs


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Post #: 13
RE: Telstra - 6/18/2011 12:38:49 AM   
Q.M


Posts: 1823
Joined: 3/13/2003
From: Townsville QLD Australia
Status: offline 		Townsville connecting to the node in Brisbane some 1489 km away...








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Post #: 14
RE: Telstra - 8/26/2011 10:52:08 AM   
goodwoodrw


Posts: 2661
Joined: 2/14/2005
Status: offline 		Well look at this! I started this thread several months ago when I was bitching with Telstra.
I posted that Telstra had just upgraded my Internet services and my speed jumped from about 3.5 to about 7 mb/s. and got a little excited. The truth was the service denigrated over a period a time back to around 4.5/5 Mb/s. I was so pissed off especially when I was getting regulars outages. So again I rang Telstra and again I started whinging, again the Telstra call centre dude says clear your history, check your connections check your modem etc etc etc. The Call Centre dude said the speed isn't bad for ADSL 1 I said I'm paying for ADSL 2. Let me check this sir came the answer, and after a short pause, I am very very sorry sir, it appears that the line codes haven't been changed and I will put a work order so the line codes can be changed, this will take 5 working days and your service will much faster, politely I said thank you and goodbye. My internet world is going to change for the better in a few short days, who am I trying to kid Ha. I waited patiently for a week no change surprise surprise! You guessed it I rang again and after pissing me around a bit the faults department decided to refer my issue the senior faults department (Sounds like Monty Pythons Ministry of Silly Walks, does it not :D except its in the real world) anyhow I get a call from these guys a few days later, yep u guessed it clear your history, check your connections check your modem etc etc etc come again, until I erupted and I spat the dummy, I not going through this crap again I yelled, well after short silent pause the gentleman at the other end of the line regained his composure and said in his very best almost understandable accent we best get a technician to look into this matter, but it may at your expense. I won't publish my reply! Well Telstra has technicians well well well. Come on Ronnie don't get angry this poor dude is just reading his idiot sheet he just doing his job( breathe in breathe out, relax your getting there a technician a technician Telstra really has technician almost there say thank you and hang up). A technician will be in touch in a few days oh thank you I said and hung up. A few evenings later my internet connection crashes, and before I have a chance to get angry, I get a call from Telstra, checking to see if my service has improved, no it hasn't came my angry reply. Can you please run a speed check please sir, no I can't my service is out, it appears ok from this end sir, was the reply, to my embarrassment I found it was working again as I loaded up Mozilla! Can you run your speed check program please sir this guy politeness is start rub me up the wrong way, I run speedtest.net, what the..... 21.8 what's going on I smell a rat, ah stop complaining mission accomplished! After about 8 months I'm finally getting what I was promised. I have 2 things to say after this experience. If your a Telstra customer don't stop whinging, whining or complaining to you get what you were promised and secondly if you're got an ADSL 2 service and have poor speeds question Telstra about line activation codes, make sure they have been upgraded.

look at this






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< Message edited by BASB -- 8/26/2011 11:03:47 AM >

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RE: Telstra - 8/27/2011 4:20:03 AM   
greg31

 

Posts: 6
Joined: 8/27/2011
Status: offline 		you better find internet service provider sir..

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RE: Telstra - 8/27/2011 8:01:08 AM   
goodwoodrw


Posts: 2661
Joined: 2/14/2005
Status: offline 		Sadly this is as good as it comes in my corner of the garden, maybe one day our wonder technology, National Broadband Network, will endear my wonderful backwater town!

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RE: Telstra - 8/29/2011 4:24:23 AM   
knilli

 

Posts: 75
Joined: 12/30/2008
From: Joey Land
Status: offline 		i am in ACT. i have atm 8271 kpbs download and 422 kpbs upload.
could be better but overall i am happy atm.

btw. with which program are u measuring the speed?

< Message edited by knilli -- 8/29/2011 4:26:19 AM >

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Post #: 18
RE: Telstra - 8/29/2011 7:40:44 AM   
shenzhuzhubin

 

Posts: 5
Joined: 8/29/2011
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Post #: 19
RE: Telstra - 8/29/2011 9:11:18 AM   
Hanal

 

Posts: 2312
Joined: 11/1/2003
Status: offline 		Reported and ready to be stomped!




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RE: Telstra - 8/29/2011 10:20:05 AM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		update

ping = 31
DL = 11.10
UL = .86


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RE: Telstra - 8/29/2011 2:31:14 PM   
goodwoodrw


Posts: 2661
Joined: 2/14/2005
Status: offline 		Speedtest.net free d/l

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RE: Telstra - 8/29/2011 2:33:13 PM   
goodwoodrw


Posts: 2661
Joined: 2/14/2005
Status: offline 		g'day Andrew what IP r u using and is that ADSL2?

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RE: Telstra - 8/30/2011 2:59:17 AM   
e_barkmann


Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline 		speedtester sites are notorious for being way off the mark.

If you have some free webspace your ISP has provided, upload and download a large file via that and monitor the transfer stats.  That will give the most accurate result as to your real throughput due to the least amount of IP hops or going 'off net' to some third party site.

cheers


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RE: Telstra - 8/30/2011 11:08:33 AM   
goodwoodrw


Posts: 2661
Joined: 2/14/2005
Status: offline 		True, however a before and after comparison is a reasonable way to indicate speed.

Also my other means of comparing d/l speed is this time last year, it took a couple hours plus to D/l a 2 gig file today about 15 minutes.

< Message edited by BASB -- 8/30/2011 11:11:36 AM >

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RE: Telstra - 9/2/2011 12:38:21 PM   
Andrew Williams


Posts: 6116
Joined: 1/8/2001
From: Australia
Status: offline 		Hi

IINET (ozemail)

ADSL2+


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RE: Telstra - 9/6/2011 5:04:03 AM   
Phatguy

 

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline 		my first successful spam report......take that, heathen !

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RE: Telstra - 9/6/2011 6:24:32 AM   
Arjuna


Posts: 17785
Joined: 3/31/2003
From: Canberra, Australia
Status: offline 		Hi all,

Just by way of comparison, I'm in Canberra and using our local telco TRANSACT which has fibre to the node. My results are:





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