Access to purchased games

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Access to purchased games - 9/8/2011 1:25:38 AM

baten52

Posts: 7
Joined: 11/21/2007
Status: offline

Hi,
I have purchased a number of games over the years and invariably have had computer crashes. I have lost the original purchase orders and have spent considerable time attempting to redownload games to no avail. I have the registration numbers for my games in my members section but this doesn't seem to mean anything to this company. Can someone PLEASE tell me how I can reclaim my games. I'm not purchasing another bloody game until I cann access the ones that I have already bought.

Cranky customer.

Post #: 1

RE: Access to purchased games - 9/8/2011 2:30:19 AM

bairdlander2

Posts: 2264
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
Status: offline

First and only post in 4 years.Anyway go to members section,there is help there in the orders desk.If you have last 5 digits of credit card and your e mail you should have no problem.Its spotty though,sometimes doesnt work,but sometimes does.

(in reply to baten52)

Post #: 2

RE: Access to purchased games - 9/8/2011 8:11:45 AM

ilovestrategy

Posts: 3611
Joined: 6/11/2005
From: San Diego
Status: offline

baten, I don't blame you for being a cranky customer.

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to bairdlander2)

Post #: 3

RE: Access to purchased games - 9/8/2011 2:58:42 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

quote:

ORIGINAL: baten52
I have purchased a number of games over the years and invariably have had computer crashes. I have lost the original purchase orders and have spent considerable time attempting to redownload games to no avail. I have the registration numbers for my games in my members section but this doesn't seem to mean anything to this company. Can someone PLEASE tell me how I can reclaim my games. I'm not purchasing another bloody game until I cann access the ones that I have already bought.

Please contact our Help Desk and we will assist you with getting your games re-downloaded. It's also a very good idea to keep backups of your downloaded games so that you don't have to go through this. Unfortunately, computers crash and data gets lost.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to baten52)

Post #: 4

RE: Access to purchased games - 9/8/2011 3:50:12 PM

Toby42

Posts: 1626
Joined: 8/10/2003
From: Central Florida
Status: offline

quote:

ORIGINAL: Erik Rutins

quote:

ORIGINAL: baten52
I have purchased a number of games over the years and invariably have had computer crashes. I have lost the original purchase orders and have spent considerable time attempting to redownload games to no avail. I have the registration numbers for my games in my members section but this doesn't seem to mean anything to this company. Can someone PLEASE tell me how I can reclaim my games. I'm not purchasing another bloody game until I cann access the ones that I have already bought.

Please contact our Help Desk and we will assist you with getting your games re-downloaded. It's also a very good idea to keep backups of your downloaded games so that you don't have to go through this. Unfortunately, computers crash and data gets lost.

Regards,

- Erik

It's amazing how many people don't burn a back-up disk of their downloaded game!!

_____________________________

Tony

(in reply to Erik Rutins)

Post #: 5

RE: Access to purchased games - 9/8/2011 4:59:17 PM

Perturabo

Posts: 2614
Joined: 11/17/2007
Status: offline

Yeah. I'm also always surprised by it. I always keep a reasonable amount of backups.

_____________________________

People shouldn't ask themselves why schools get shoot up.
They should ask themselves why people who finish schools burned out due to mobbing aren't receiving high enough compensations to not seek vengeance.

(in reply to Toby42)

Post #: 6

RE: Access to purchased games - 9/8/2011 7:54:46 PM

Hertston

Posts: 3564
Joined: 8/17/2002
From: Cornwall, UK
Status: offline

quote:

ORIGINAL: baten52

but this doesn't seem to mean anything to this company

'This company' also lets you make trouble-free back ups to CD/DVD so you never need download again.

Hope you get sorted, but no sympathy for failing to do the bl**dy obvious.

(in reply to baten52)

Post #: 7