DW-Legends will not Download

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DW-Legends will not Download

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All Forums >> [New Releases from Matrix Games] >> Distant Worlds 1 Series >> Tech Support >> DW-Legends will not Download

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DW-Legends will not Download - 11/24/2011 3:39:46 AM

irene

Posts: 27
Joined: 10/7/2007
Status: offline

Purchased Legends about 4 hours ago. Tried three times to download, nothing. Third attempt waited 3 hours after clicking save, nothings happens. Firewall and AV off. Now the Plimus guys say that I have NO downloads left. Go figure. Can I get any help before the holiday weekend is shot?

Len

Post #: 1

RE: DW-Legends will not Download - 11/24/2011 3:42:59 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please see the reply I just posted here:

http://www.matrixgames.com/forums/tm.asp?m=2958898&mpage=2

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to irene)

Post #: 2

RE: DW-Legends will not Download - 11/24/2011 4:00:15 AM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi fx35,

I just asked the store to send you a new download link. Please let us know if you don't receive it.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)

Post #: 3

RE: DW-Legends will not Download - 11/24/2011 4:52:47 AM

Malevolence

Posts: 1781
Joined: 4/3/2010
Status: offline

For anyone might have this issue later:

http://home.plimus.com/ecommerce/shoppers/customer-support

Enter your Order Reference Number into the form...

Enter your Reply-to Email address into the form...

and select Product Support, Download and click next at the bottom of the screen.

It should send you to a new link to your product download. The link provided on the web page will likely work, but if not ...

In a short time you should receive an email from Pilums with resynchronized link...

quote:

Hello,

Thank you for your email.

The download URL(s) have been reactivated and a notification message has been sent to the customer. The download link expires after 24 hours or 3 download attempts.
Please make sure to check your Spam/Junk-Mail folders for our emails.
If you have trouble following a link, please copy and paste it into your web-browser's address bar.

Thank you for your patience. Please do not hesitate to contact us should you need any additional assistance.

Regards,
Jennifer -Plimus Support

< Message edited by Malevolence -- 11/24/2011 4:54:21 AM >

_____________________________

Nicht kleckern, sondern klotzen!

*Please remember all posts are made by a malevolent, autocratic despot whose rule is marked by unjust severity and arbitrary behavior. Your experiences may vary.

(in reply to Erik Rutins)

Post #: 4

RE: DW-Legends will not Download - 11/24/2011 7:10:41 AM

irene

Posts: 27
Joined: 10/7/2007
Status: offline

Erik and the store folks went above and beyond to help me. Erik final suggestion to use a different browser (I dumped IE for FireFox) worked perfectly.

Thanks so very much.

Firefox is not my default and IE is lining the cat box.

Len