DW-Legends will not Download (Full Version)

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irene -> DW-Legends will not Download (11/24/2011 3:39:46 AM)

Purchased Legends about 4 hours ago. Tried three times to download, nothing. Third attempt waited 3 hours after clicking save, nothings happens. Firewall and AV off. Now the Plimus guys say that I have NO downloads left. Go figure. Can I get any help before the holiday weekend is shot?

Len [8|]



Erik Rutins -> RE: DW-Legends will not Download (11/24/2011 3:42:59 AM)

Please see the reply I just posted here:

http://www.matrixgames.com/forums/tm.asp?m=2958898&mpage=2



Erik Rutins -> RE: DW-Legends will not Download (11/24/2011 4:00:15 AM)

Hi fx35,

I just asked the store to send you a new download link. Please let us know if you don't receive it.

Regards,

- Erik



Malevolence -> RE: DW-Legends will not Download (11/24/2011 4:52:47 AM)

For anyone might have this issue later:

http://home.plimus.com/ecommerce/shoppers/customer-support

Enter your Order Reference Number into the form...

Enter your Reply-to Email address into the form...

and select Product Support, Download and click next at the bottom of the screen.

It should send you to a new link to your product download. The link provided on the web page will likely work, but if not ...

In a short time you should receive an email from Pilums with resynchronized link...

quote:

Hello,

Thank you for your email.

The download URL(s) have been reactivated and a notification message has been sent to the customer. The download link expires after 24 hours or 3 download attempts.
Please make sure to check your Spam/Junk-Mail folders for our emails.
If you have trouble following a link, please copy and paste it into your web-browser's address bar.

Thank you for your patience. Please do not hesitate to contact us should you need any additional assistance.


Regards,
Jennifer -Plimus Support




irene -> RE: DW-Legends will not Download (11/24/2011 7:10:41 AM)

Erik and the store folks went above and beyond to help me. Erik final suggestion to use a different browser (I dumped IE for FireFox) worked perfectly.

Thanks so very much.

Firefox is not my default and IE is lining the cat box.

Len [:)]



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