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Difficulties with the Matrix Store

 
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Difficulties with the Matrix Store - 11/24/2011 2:22:23 PM   
Oxeter

 

Posts: 2
Joined: 11/21/2010
Status: offline 		I saw an announcement of Legends on Bluesnews, and I thought I'd copy the comment thread here. Blue's posters are jerks, but their feedback hopefully gives a useful insight into the new customer's experience.

quote:

2. Re: Matrix webpage usability FAIL Nov 24, 2011, 01:36 eRe4s3r

I noticed this too when i tried to once check what expansions are out for DW. So i went to the Distant Worlds product page.. and nothing, not even a mention that there ARE any expansions.

Thats really one of the worst online stores I've ever seen. And I have seen them all....
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1. Matrix webpage usability FAIL Nov 24, 2011, 00:32 Shok

The webmaster for Matrix needs to learn how to provide links to a product and its expansions on each of said product pages. This new expansion requires the original game but nowhere on the expansion's product page is there a link to the original game! And the main game's webpage doesn't link to either of the expansions.

Anyway, I'm done wasting my time. There's not even a demo either.
Post #: 1
RE: Difficulties with the Matrix Store - 11/24/2011 2:56:09 PM   
lordxorn


Posts: 768
Joined: 12/6/2009
Status: offline 		Why waste time with one troll who can't figure out that the link to legends is right on the store's main page?

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Post #: 2
RE: Difficulties with the Matrix Store - 11/24/2011 3:26:22 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Oxeter,

The product pages do have links to the expansions and if you click to purchase any of the releases, you are offered links to the others, plus there's a browser at the top that has them in alphabetical order. With that said, I agree we should add clear links to the store page itself and we'll do that too. Thanks for the feedback.

Regards,

- Erik

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CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 3
RE: Difficulties with the Matrix Store - 11/24/2011 5:22:21 PM   
Data


Posts: 3909
Joined: 1/3/2011
Status: offline 		Glad to see you taking the good out of this, well done Oxeter; and welcome around these parts, you came during great times.

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