Problem with my order

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All Forums >> [New Releases from Matrix Games] >> Distant Worlds 1 Series >> Tech Support >> Problem with my order

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Problem with my order - 12/11/2011 3:04:44 PM

Gerry58

Posts: 14
Joined: 12/11/2011
Status: offline

I just purchased DW Legends but didn't received any e-mail with the downloading link. I received an e mail from plimus stating that there are inconsistent billing informations. The strange thing is that the credit card appears to be charged and the game is in my members area but i can't download it.

Thank you for your help.

Post #: 1

RE: Problem with my order - 12/11/2011 3:20:10 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Gerry58,

The charge may just be a pre-authorization (not a real charge). In any case, can you e-mail me your order information to erikr@matrixgames.com? I'll take a look and send you a link if I can find it.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC