Installing Problem

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Uncommon Valor - Campaign for the South Pacific >> Tech Support >> Installing Problem

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Installing Problem - 11/9/2002 1:47:56 AM

curlym

Posts: 11
Joined: 6/17/2002
From: Issaquah, WA
Status: offline

I am having a problem installing the game on my second computer(My first computer Died! Had ME and it crashed) When I run the installer it installs almost to the end then asks for Disk #2 and UVSETUP.2. Which of course it can't find on the disk or on my computer. What's up?

I have a PIII 800,Win 98, 256 RAM, GeForce 2/MTS, Creative SB Live! sound card, Direct X 8.1b, and all the lastes drivers for all of my hardware. I even have the lastest drivers for my CDROM drive.

Thanks for you help in Advance :)

curlym

_____________________________

"Instant gratification takes to long."
Carrie Fisher

Post #: 1

- 11/9/2002 10:01:55 AM

David Heath

Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline

Hi

I hate to tell you this but it sounds like your CD went bad. Take it to a firends house and see if you can install the game. If then you need to order replacement CD. They cost $10.00+ shipping plus the return of the old CD. The really bad news is that we are currently out of stock and will not have any in for a week or two at the least. If you need a replacement please place a ticket in the help desk.

David

(in reply to curlym)

Post #: 2

Question - 11/9/2002 1:14:39 PM

curlym

Posts: 11
Joined: 6/17/2002
From: Issaquah, WA
Status: offline

Quick Question? What/where is help desk and what do you mean by Ticket?

Thanks

_____________________________

"Instant gratification takes to long."
Carrie Fisher

(in reply to curlym)

Post #: 3

Help Desk - 11/9/2002 2:32:44 PM

tanjman

Posts: 717
Joined: 1/26/2002
From: Griffin, GA
Status: offline

curlym,

The Help desk is at

http://www.matrixgames.com/insidemg/customerservice.php

Just click on Help Desk, log in and it will walk you through the process of getting a ticket. I think ticket means something like an problem # used for tracking purposes.

_____________________________

Gunner's Mate: A Boatswain's Mate with a hunting license.

(in reply to curlym)

Post #: 4

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Uncommon Valor - Campaign for the South Pacific >> Tech Support >> Installing Problem

Page: [1]