Grollub
Posts: 6674
Joined: 10/9/2005 From: Lulea, Sweden Status: offline
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quote:
ORIGINAL: Chickenboy quote:
ORIGINAL: Grollub quote:
ORIGINAL: Chickenboy Off to get our POS Comcast...erm...Xfinity DVR replaced. Bleedin' corrosion in the bleedin' HDMI port=no signal. Of course, they never came right out and identified their POS hardware as the problem, even after about 2 hours on the phone with increasingly incompetent "Customer Account Associates". So now we've got to schlep to downtown Saint Paul to get another DVR unit. Aw, what the hell-while we're there we'll get another gas grill too-that one just died last week. Let me guess; nothing but "Please reboot" or "please check that all cables are properly connected" advice? Once bought a new sat box which turned on, but failed to deliver anything but a black picture. Everything worked perfect if I plugged in the the old box. Then spent roughly two hours following ~10 variants of "reboot" or "checking cables" advice until the young girl at the other end said "Sir, according to our troubleshooting script, the problem is that the cable between the sat box and the TV is broken" ... ETA; When I then asked her how that could be if everything worked fine with the old box, I got the answer "Sorry sir, I don't have that kind of training or education, I just follow the script". I sent back the box and bought another brand. Yep, it was very much along those lines. Rebooting, checking cable signals, software rebooting through the cable, pulling power lines and changing HDMI input switches on my receiver. I could tell the guy was trying every trick in his book. Too bad it was a coloring book. Anyways, the guy 'put me on hold' for a second while he 'researched' my problem. Next thing I knew, he had dumped me back into the cue! A different Xfinity operator answered about two minutes later. It wasn't her fault, but I must confessed that I raised my voice (at 11pm with the kids asleep) a tad. I called back this morning after I had calmed down a bit. I informed the next customer associate that I would be returning the unit for a new one. Of course, the 'trade-in' center that had been very convenient to my home closed down recently as Xfinity / Comcast 'streamlined' their customer sales. Now these centers are only in bleedin' downtowns. Yes, because that's much more convenient for me. Dumbasses....
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“Not mastering metaphores is like cooking pasta when the train is delayed"
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