Redownload

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Redownload - 5/13/2013 5:07:31 PM

Ketza

Posts: 2227
Joined: 1/14/2007
From: Columbia, Maryland
Status: offline

After 5 years my computer died and I need to redownload some games.

What is the process?

Post #: 1

RE: Redownload - 5/13/2013 5:19:32 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi Ketza,

Best way for a mass re-download if you've purchased from us across many years and from the previous store is to contact our Help Desk with your personal information and any order information you may still have. They can look up the orders and give you new download links.

For titles you purchased in the past couple of years and were logged into the site (please note, site rather than forum) while purchasing, they should be available for immediate re-download through the Members Club. You can request a redownlod there.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Ketza)

Post #: 2

RE: Redownload - 5/13/2013 6:17:33 PM

Ketza

Posts: 2227
Joined: 1/14/2007
From: Columbia, Maryland
Status: offline

Thanks for the quick reply

(in reply to Erik Rutins)

Post #: 3

RE: Redownload - 5/14/2013 1:01:22 AM

pompack

Posts: 2582
Joined: 2/8/2004
From: University Park, Texas
Status: offline

And I suggest that you save the download files on disk. Then back them up on a backup bulk drive. And I then load them into a thumb drive that I store at the bank just in case.