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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> Black map

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Black map - 9/24/2013 6:04:26 PM

At Ease

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Joined: 8/24/2013
From: Florida
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have game running but don't seen to have the relief map...just black map with country borders.checked relief map in options but no show...is it me?lol

Post #: 1

RE: Black map - 9/24/2013 6:06:46 PM

At Ease

Posts: 28
Joined: 8/24/2013
From: Florida
Status: offline

sorry post in wrong area

(in reply to At Ease)

Post #: 2

RE: Black map - 9/24/2013 6:43:18 PM

ComDev

Posts: 5735
Joined: 5/12/2006
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Would be great if you could post a screenshot

Thanks!

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Post #: 3

RE: Black map - 9/24/2013 6:56:12 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
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quote:

ORIGINAL: At Ease
have game running but don't seen to have the relief map...just black map with country borders.checked relief map in options but no show...is it me?lol

A screenshot would indeed help. If you zoom in and out, any change? Could you post a DxDiag for us please?

http://www.matrixgames.com/forums/tm.asp?m=3416272

Regards,

- Erik

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Post #: 4

RE: Black map - 9/25/2013 5:19:54 PM

ExMachina

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Joined: 9/25/2013
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I had the opposite last night--map went to white. It was the first ASW Tutorial and right when I killed the Red sub the display area went white and than gradually faded to dark. Moving the zoom in and out eventually brought the map back.

FYI, I then replayed the Tutorial and I could not repeat the white screen.

(in reply to Erik Rutins)

Post #: 5

RE: Black map - 9/27/2013 4:22:42 PM

Redmarkus5

Posts: 4456
Joined: 12/1/2007
From: 0.00
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Just black map here. Same in all zooms. Rebooted PC and no change.

Attachment (1)

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Post #: 6

RE: Black map - 9/27/2013 5:32:17 PM

Erik Rutins

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From: Vermont, USA
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Hi RedMarkus,

Could you post a DxDiag for us as well please?

Regards,

- Erik

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 7

RE: Black map - 9/27/2013 6:05:35 PM

Redmarkus5

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quote:

ORIGINAL: Erik Rutins

Hi RedMarkus,

Could you post a DxDiag for us as well please?

Regards,

- Erik

Hi Erik - Sure but how do I do that?

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Post #: 8

RE: Black map - 9/27/2013 6:48:36 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Please see the instructions here:

http://www.matrixgames.com/forums/tm.asp?m=3416272

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Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Redmarkus5)

Post #: 9

RE: Black map - 9/28/2013 6:21:09 PM

Redmarkus5

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Hi Erik. Dxdiag attached

Attachment (1)

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Post #: 10

RE: Black map - 10/1/2013 4:38:05 PM

Redmarkus5

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Wow. I only posted 3 days ago and already my black map issue is near the bottom of Page 2... Any news on the resolution as I can't play the game at all ATM?

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Post #: 11

RE: Black map - 10/1/2013 5:06:09 PM

jpkoester1

Posts: 165
Joined: 6/24/2005
Status: offline

They have acknowledged the issie, asked for additional information and as long as they are silent I suspect they are working on fixing the issue instead of posting to this thread. I am sure if they need additional infos or if they have a fix worked out they'll give you an update.

Regards,
JP

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Post #: 12

RE: Black map - 10/4/2013 4:18:05 PM

Redmarkus5

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quote:

ORIGINAL: jpkoester1

They have acknowledged the issie, asked for additional information and as long as they are silent I suspect they are working on fixing the issue instead of posting to this thread. I am sure if they need additional infos or if they have a fix worked out they'll give you an update.

Regards,
JP

Oh, right. Silly of me to think that my sixty bucks is important enough to get a reply to my bug report! I will take your advice to shut up and go away now. (Note to self - must keep quiet about any problems with products you have paid good money for).

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Post #: 13

RE: Black map - 10/4/2013 4:35:33 PM

Dimitris

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Can you please re-download and re-install the game? I recall this happening once (just once) when there was a problem with the map tiles because of a corrupted download.

Thanks!

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Post #: 14

RE: Black map - 10/4/2013 4:44:03 PM

jpkoester1

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Joined: 6/24/2005
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I see 3 replys from representatives of Matrixgames and one direct reply from one of the Command developers in this thread alone. All tryin to fix your problem. To be honest, I don't see a reason for you to complain about not being taken seriously, although I certainly understand that you are upset about your Problem. Additionally, I did not tell you to shut up, I merely wanted to point out that they are apparently working on the problem. Lastly I am neither a Matrix representative, nor do I represent the Command developers, just me offering my personal opinion. Feel free to ignore it and continue demanding more personal attention to your problem.

Regards,
JP

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Post #: 15

RE: Black map - 10/8/2013 4:36:39 PM

Redmarkus5

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quote:

ORIGINAL: Sunburn

Can you please re-download and re-install the game? I recall this happening once (just once) when there was a problem with the map tiles because of a corrupted download.

Thanks!

Thanks - I'll try that. I didn't realise I could re-download as I've never needed to in the past.

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Post #: 16

RE: Black map - 10/19/2013 4:22:30 PM

Dimitris

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Any update on this?

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Post #: 17

RE: Black map - 10/21/2013 9:08:07 AM