Serial Number Not Registering

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Serial Number Not Registering

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> Flashpoint Campaigns Series >> Tech Support >> Serial Number Not Registering

Page: [1]

Message

<< Older Topic Newer Topic >>

Serial Number Not Registering - 10/10/2013 1:49:31 AM

choowee

Posts: 99
Joined: 2/5/2005
Status: offline

Can't sign in to PBEM++, serial number not registering. Please assist, thanks!!

Post #: 1

RE: Serial Number Not Registering - 10/10/2013 1:53:42 AM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

choowee, the login is for Slitherine's PBEM and is unique to that system. Is the serial number test coming back with an error?

We will elevate this to Matrix.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to choowee)

Post #: 2

RE: Serial Number Not Registering - 10/10/2013 2:10:27 AM

choowee

Posts: 99
Joined: 2/5/2005
Status: offline

Yes, I'm getting error 3-Serial number is non-existent. I have an active account as I was gaming other pbem++ titles as well as beta testing this one pbem++. Thanks for any assistance!

(in reply to CapnDarwin)

Post #: 3

RE: Serial Number Not Registering - 10/10/2013 2:24:30 AM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

choowee is your serial from the beta or from a new purchase?

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to choowee)

Post #: 4

RE: Serial Number Not Registering - 10/10/2013 2:44:45 AM

choowee

Posts: 99
Joined: 2/5/2005
Status: offline

It's from new purchase, downloaded today. New clean install, uninstalled and deleted all beta files.

(in reply to CapnDarwin)

Post #: 5

RE: Serial Number Not Registering - 10/10/2013 2:45:51 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

I don't know if it's related with the update of our ftp servers tonight. Anyway I have notified our web admins about the issue.
We will update this thread once the issue is fixed.
Our apologies for all the inconveniences.

(in reply to CapnDarwin)

Post #: 6

RE: Serial Number Not Registering - 10/10/2013 2:58:26 AM

choowee

Posts: 99
Joined: 2/5/2005
Status: offline

Great thanks, can't wait to start fighting live opponents!!

(in reply to VPaulus)

Post #: 7

RE: Serial Number Not Registering - 10/10/2013 8:59:25 AM

petirouge

Posts: 10
Joined: 1/13/2009
Status: offline

Hi Guys,
Sorry for the issue, we just checked and fixed the problem. You should now be able to register your serial

_____________________________

Andrea Nicola
Slitherine Ltd/Matrix Games

(in reply to choowee)

Post #: 8

RE: Serial Number Not Registering - 10/10/2013 9:28:36 AM

choowee

Posts: 99
Joined: 2/5/2005
Status: offline

Done, thanks for the fast and efficient support! See you all on the battlefield!

(in reply to petirouge)

Post #: 9

RE: Serial Number Not Registering - 10/10/2013 10:20:10 AM

choowee

Posts: 99
Joined: 2/5/2005
Status: offline

Retraction: it worked, I registered the serial number and user name, then when I logged in a second time, message stated that my serial number is registered to another username..............

(in reply to choowee)

Post #: 10

RE: Serial Number Not Registering - 10/10/2013 10:45:49 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

It sounds like you accidentally created two accounts with different names and registered the serial to one and then logged in with the other.

If you can't get it working, mail support@slitherine.co.uk with your username and email address they'll work it out.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to choowee)

Post #: 11

RE: Serial Number Not Registering - 10/10/2013 10:48:47 AM

choowee

Posts: 99
Joined: 2/5/2005
Status: offline

I believe your right, I made a mess of things!

(in reply to IainMcNeil)

Post #: 12

RE: Serial Number Not Registering - 10/10/2013 11:06:19 AM

Hexagon

Posts: 1133
Joined: 6/14/2009
Status: offline

I have this problem yesterday, and decide wait, today i try login and say me that i need create an account... and i am using the correct login password, i can login in Slitherine web but in the game PBEM section say me i need create a new one

EDIT: problem solved, i need register serial directly in Slitherine web

try register the serial in Slitherine web looks like problem is in game, is unable to take the serial you are using correctly.

< Message edited by Hexagon -- 10/10/2013 11:10:47 AM >

(in reply to choowee)

Post #: 13

RE: Serial Number Not Registering - 10/10/2013 11:06:40 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Don't feel bad - you'd be amazed the number of people who do the same thing!

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to choowee)

Post #: 14

RE: Serial Number Not Registering - 10/10/2013 11:26:21 AM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

Including myself and a number of beta testers.

Thanks for the quick fix guys!

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to IainMcNeil)

Post #: 15

RE: Serial Number Not Registering - 10/10/2013 1:31:16 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Hexagon you should not have to register your serial manually - that should happen automatically in the game. Can you let me know exactly what happened so we can check things are working as intended?

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to CapnDarwin)

Post #: 16

RE: Serial Number Not Registering - 10/10/2013 1:49:38 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: choowee

Retraction: it worked, I registered the serial number and user name, then when I logged in a second time, message stated that my serial number is registered to another username..............

Please remember that the username and password are case sensitive.

(in reply to choowee)

Post #: 17

RE: Serial Number Not Registering - 10/10/2013 2:19:11 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Using the in-game panels, you can register the game's serial number in your Slitherine account or even create a new account without having to register the game manually.

Step 1: Create or Update Slitherine account

Step 2: Register

Step 3: Log in

(in reply to VPaulus)

Post #: 18

RE: Serial Number Not Registering - 10/11/2013 4:12:37 PM

john1977

Posts: 4
Joined: 4/27/2010
Status: offline

Hey Guys

Could you help with PBEM log in

I am trying to set up an account and its requesting I must create a Matrix Members Club account before I can use the serial number

any ideas how to do this? (i already have a Matrix account set up)

Thanks

(in reply to VPaulus)

Post #: 19

RE: Serial Number Not Registering - 10/11/2013 4:17:51 PM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

JesterEFC,

Two things. First, it needs to be a Slitherine PBEM++ account. This is different from the Matrix Club Account. Secondly, can you get us a screen shot or more information on where it is saying to use a Matrix Club Account?

Thanks and we'll get you going as fast as we can.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to john1977)

Post #: 20

RE: Serial Number Not Registering - 10/11/2013 4:18:57 PM

budd

Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline

Don't know if this applies but if your using your forum login the members section is a differnet log in. You have to have 2 accounts.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to john1977)

Post #: 21

RE: Serial Number Not Registering - 10/11/2013 4:32:02 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: JesterEFC

Hey Guys

Could you help with PBEM log in

I am trying to set up an account and its requesting I must create a Matrix Members Club account before I can use the serial number

any ideas how to do this? (i already have a Matrix account set up)

Thanks

Like Capn Darwin said, you'll need to create an account in Slitherine for playing in the PBEM++ server.
Follow the steps in my mini tutorial and you'll be OK.

EDIT: I've noticed that you've already an account created with the username JesterEFC in Slitherine. Perhaps you're not using the same password as your Matrix forum account.

< Message edited by VPaulus -- 10/11/2013 4:39:12 PM >

(in reply to john1977)

Post #: 22

RE: Serial Number Not Registering - 10/11/2013 8:52:51 PM

john1977

Posts: 4
Joined: 4/27/2010
Status: offline

Ok will check it out, got caught up playing the tutorial!

great game!

Thanks for the help

Just checked deffinatly haven't got a slitherine account??

< Message edited by JesterEFC -- 10/11/2013 8:57:30 PM >

(in reply to VPaulus)

Post #: 23

RE: Serial Number Not Registering - 10/11/2013 8:58:04 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

If you click the "Register" link on the desktop shortcut game menu, it will also take you to the right page on Slitherine to either register and/or check your account info, if you can't login/register from within the game.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to john1977)

Post #: 24

RE: Serial Number Not Registering - 10/11/2013 9:11:22 PM

john1977

Posts: 4
Joined: 4/27/2010
Status: offline

Yeah that worked Erik.

Thanks again everyone for helping out

(in reply to Erik Rutins)

Post #: 25

RE: Serial Number Not Registering - 10/12/2013 11:53:08 PM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

Sorry for our goof! The Radio message does in fact state the Matrix Members Club. We missed one when we fixed our misunderstanding in-house. It will be fixed in the first patch/update. I'm fixing it right now in fact.