Serial Number Not Registering (Full Version)

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choowee -> Serial Number Not Registering (10/10/2013 1:49:31 AM)

Can't sign in to PBEM++, serial number not registering. Please assist, thanks!!



CapnDarwin -> RE: Serial Number Not Registering (10/10/2013 1:53:42 AM)

choowee, the login is for Slitherine's PBEM and is unique to that system. Is the serial number test coming back with an error?

We will elevate this to Matrix.



choowee -> RE: Serial Number Not Registering (10/10/2013 2:10:27 AM)

Yes, I'm getting error 3-Serial number is non-existent. I have an active account as I was gaming other pbem++ titles as well as beta testing this one pbem++. Thanks for any assistance!



CapnDarwin -> RE: Serial Number Not Registering (10/10/2013 2:24:30 AM)

choowee is your serial from the beta or from a new purchase?



choowee -> RE: Serial Number Not Registering (10/10/2013 2:44:45 AM)

It's from new purchase, downloaded today. New clean install, uninstalled and deleted all beta files.



VPaulus -> RE: Serial Number Not Registering (10/10/2013 2:45:51 AM)

I don't know if it's related with the update of our ftp servers tonight. Anyway I have notified our web admins about the issue.
We will update this thread once the issue is fixed.
Our apologies for all the inconveniences.



choowee -> RE: Serial Number Not Registering (10/10/2013 2:58:26 AM)

Great thanks, can't wait to start fighting live opponents!!



petirouge -> RE: Serial Number Not Registering (10/10/2013 8:59:25 AM)

Hi Guys,
Sorry for the issue, we just checked and fixed the problem. You should now be able to register your serial



choowee -> RE: Serial Number Not Registering (10/10/2013 9:28:36 AM)

Done, thanks for the fast and efficient support! See you all on the battlefield!



choowee -> RE: Serial Number Not Registering (10/10/2013 10:20:10 AM)

Retraction: it worked, I registered the serial number and user name, then when I logged in a second time, message stated that my serial number is registered to another username..............[&:]



IainMcNeil -> RE: Serial Number Not Registering (10/10/2013 10:45:49 AM)

It sounds like you accidentally created two accounts with different names and registered the serial to one and then logged in with the other.

If you can't get it working, mail support@slitherine.co.uk with your username and email address they'll work it out.



choowee -> RE: Serial Number Not Registering (10/10/2013 10:48:47 AM)

I believe your right, I made a mess of things!



Hexagon -> RE: Serial Number Not Registering (10/10/2013 11:06:19 AM)

I have this problem yesterday, and decide wait, today i try login and say me that i need create an account... and i am using the correct login password, i can login in Slitherine web but in the game PBEM section say me i need create a new one [&:]

EDIT: problem solved, i need register serial directly in Slitherine web [;)] try register the serial in Slitherine web looks like problem is in game, is unable to take the serial you are using correctly.



IainMcNeil -> RE: Serial Number Not Registering (10/10/2013 11:06:40 AM)

Don't feel bad - you'd be amazed the number of people who do the same thing!



CapnDarwin -> RE: Serial Number Not Registering (10/10/2013 11:26:21 AM)

Including myself and a number of beta testers. [;)]

Thanks for the quick fix guys!



IainMcNeil -> RE: Serial Number Not Registering (10/10/2013 1:31:16 PM)

Hexagon you should not have to register your serial manually - that should happen automatically in the game. Can you let me know exactly what happened so we can check things are working as intended?



VPaulus -> RE: Serial Number Not Registering (10/10/2013 1:49:38 PM)


quote:

ORIGINAL: choowee

Retraction: it worked, I registered the serial number and user name, then when I logged in a second time, message stated that my serial number is registered to another username..............[&:]

Please remember that the username and password are case sensitive. [:)]



VPaulus -> RE: Serial Number Not Registering (10/10/2013 2:19:11 PM)

Using the in-game panels, you can register the game's serial number in your Slitherine account or even create a new account without having to register the game manually.


Step 1: Create or Update Slitherine account

[image]http://i.imgur.com/0XUgyhH.jpg[/image]


Step 2: Register

[image]http://i.imgur.com/qeAWYto.jpg[/image]


Step 3: Log in

[image]http://i.imgur.com/4GCsXsr.jpg[/image]



john1977 -> RE: Serial Number Not Registering (10/11/2013 4:12:37 PM)

Hey Guys

Could you help with PBEM log in

I am trying to set up an account and its requesting I must create a Matrix Members Club account before I can use the serial number

any ideas how to do this? (i already have a Matrix account set up)

Thanks




CapnDarwin -> RE: Serial Number Not Registering (10/11/2013 4:17:51 PM)

JesterEFC,

Two things. First, it needs to be a Slitherine PBEM++ account. This is different from the Matrix Club Account. Secondly, can you get us a screen shot or more information on where it is saying to use a Matrix Club Account?

Thanks and we'll get you going as fast as we can.



budd -> RE: Serial Number Not Registering (10/11/2013 4:18:57 PM)

Don't know if this applies but if your using your forum login the members section is a differnet log in. You have to have 2 accounts.



VPaulus -> RE: Serial Number Not Registering (10/11/2013 4:32:02 PM)


quote:

ORIGINAL: JesterEFC

Hey Guys

Could you help with PBEM log in

I am trying to set up an account and its requesting I must create a Matrix Members Club account before I can use the serial number

any ideas how to do this? (i already have a Matrix account set up)

Thanks




Like Capn Darwin said, you'll need to create an account in Slitherine for playing in the PBEM++ server.
Follow the steps in my mini tutorial and you'll be OK.

EDIT: I've noticed that you've already an account created with the username JesterEFC in Slitherine. Perhaps you're not using the same password as your Matrix forum account.



john1977 -> RE: Serial Number Not Registering (10/11/2013 8:52:51 PM)

Ok will check it out, got caught up playing the tutorial!

great game!

Thanks for the help

Just checked deffinatly haven't got a slitherine account??



Erik Rutins -> RE: Serial Number Not Registering (10/11/2013 8:58:04 PM)

If you click the "Register" link on the desktop shortcut game menu, it will also take you to the right page on Slitherine to either register and/or check your account info, if you can't login/register from within the game.

Regards,

- Erik



john1977 -> RE: Serial Number Not Registering (10/11/2013 9:11:22 PM)

Yeah that worked Erik.


Thanks again everyone for helping out





CapnDarwin -> RE: Serial Number Not Registering (10/12/2013 11:53:08 PM)

Sorry for our goof! The Radio message does in fact state the Matrix Members Club. We missed one when we fixed our misunderstanding in-house. It will be fixed in the first patch/update. I'm fixing it right now in fact. [sm=00000028.gif]



CapnDarwin -> RE: Serial Number Not Registering (10/13/2013 12:01:58 AM)

This is what it should and will say when patched:

[image]http://i1255.photobucket.com/albums/hh622/Capn_Darwin/PBEMRadioDialogFixed_zps5db865bb.png[/image]



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