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"Not a valid PNG file" error

 
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All Forums >> [New Releases from Matrix Games] >> Flashpoint Campaigns Series >> Tech Support >> "Not a valid PNG file" error Page: [1]
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"Not a valid PNG file" error - 10/12/2013 2:57:00 PM   
K.F.

 

Posts: 8
Joined: 7/31/2004
Status: offline 		In the Game Play Options screen, after I press the "Proceed" button, it pop up the error message "Not a valid PNG file". The background music continue to play but the program stop.
Post #: 1
RE: "Not a valid PNG file" error - 10/12/2013 3:27:01 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		K.F.

Can you post a screen shot of the error message? Also what is you OS?

Thanks.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to K.F.)
Post #: 2
RE: "Not a valid PNG file" error - 10/13/2013 5:33:11 AM   
K.F.

 

Posts: 8
Joined: 7/31/2004
Status: offline 		The screen shot is attached.

My OS is Windows 7 with language setting "Traditational Chinese"




Attachment (1)

(in reply to CapnDarwin)
Post #: 3
RE: "Not a valid PNG file" error - 10/13/2013 2:02:18 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		KF,

Can you normally open a PNG image file? What scenario were you trying to play? Have you tried another scenario? Can you test the game with a different language setting to see if it works?

Sorry for this issue. Hopefully we can resolve it quickly.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to K.F.)
Post #: 4
RE: "Not a valid PNG file" error - 10/14/2013 7:09:29 AM   
K.F.

 

Posts: 8
Joined: 7/31/2004
Status: offline 		Capn,

When I change the language setting to English (US), the issue overcome and program can run normally.


(in reply to CapnDarwin)
Post #: 5
RE: "Not a valid PNG file" error - 10/14/2013 10:26:54 AM   
wbn

 

Posts: 2
Joined: 10/14/2013
Status: offline 		Hi KF,

I have the same issue and I solved it by changing the system locale of windows to English(US), please refer to the attached screen capture to set the system locale.

It is a great game, (so great that I took the time to solve the issue instead of just dump the game) but by programming technique it is very outdated, it still use character code page instead of UTF, and still cannot behave well in newer windows with non-admin user.




Attachment (1)

(in reply to K.F.)
Post #: 6
RE: "Not a valid PNG file" error - 10/14/2013 11:29:52 AM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		K.F. and wbn, thanks for the information that will help us resolve this issue. For now you have found a work around using the English setting. I'll will pass this information along to our lead programmer for an in-game solution.

Sorry for the inconvenience.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to wbn)
Post #: 7
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