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Wargamer.com - Total lack of respect

 
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Wargamer.com - Total lack of respect - 1/17/2003 12:28:51 AM   
Bunker22

 

Posts: 53
Joined: 10/1/2002
From: Rio de Janeiro, Brazil
Status: offline 		I made a purchase of Russo-German War on Wargamer .com some 2 months ago. Nothing arrived.
I sent an email to the company, no one answered.
I tried to call the company. The phone displayed in their website is wrong.

Thats fantastic. I mean, it was a very expensive game.

Beware of buying anything from them.

I am still waiting for some kind of feedback. Hope some company official reads this post.
Post #: 1
- 1/17/2003 1:34:30 AM   
Jim1954

 

Posts: 1393
Joined: 5/15/2002
From: Dallas
Status: offline 		I purchased the same, but I got it from Schwehrpunkt see link:

http://www.ghg.net/schwerpt/index.htm

Is that where you got it? Mine was prompt.

(in reply to Bunker22)
Post #: 2
- 1/17/2003 1:53:13 AM   
Bunker22

 

Posts: 53
Joined: 10/1/2002
From: Rio de Janeiro, Brazil
Status: offline 		Here comes Jim saving me again :)


Yes, it was on Schwehrpunkt, but on credit card orders I clicked on the The Wargamer link, and placed the order there.

(in reply to Bunker22)
Post #: 3
- 1/17/2003 2:03:58 AM   
YohanTM2

 

Posts: 1143
Joined: 10/7/2002
From: Toronto
Status: offline 		If you purchased via the web and credit card you can call your credit card company and get it cancelled. Wargamer.com would have a "card not present" relationship with Amex/VISA/M-C

(in reply to Bunker22)
Post #: 4
- 1/17/2003 2:06:02 AM   
Bunker22

 

Posts: 53
Joined: 10/1/2002
From: Rio de Janeiro, Brazil
Status: offline 		Hmmmm. Thats a good solution.

Thanks

(in reply to Bunker22)
Post #: 5
- 1/17/2003 2:14:58 AM   
CCB


Posts: 4208
Joined: 3/21/2002
Status: offline 		The Wargamer site was hacked two months ago. It took them a month to get it back online. Its possible that they never got your order.

_____________________________

Peux Ce Que Veux
in den vereinigten staaten hergestellt

(in reply to Bunker22)
Post #: 6
- 1/17/2003 2:27:29 AM   
Bunker22

 

Posts: 53
Joined: 10/1/2002
From: Rio de Janeiro, Brazil
Status: offline 		I got a confirmation mail from them.
But unfortunately, i have the bad habit of delete confirmation stuff.

anyways....they confirmed it.

And what explain the fact that they dont return my complain email ?
Why is that that the phone on their website does not work properly ?

(in reply to Bunker22)
Post #: 7
- 1/17/2003 2:29:52 AM   
Jim1954

 

Posts: 1393
Joined: 5/15/2002
From: Dallas
Status: offline 		Don't know about that, maybe they hacked the # and nobody noticed?

Regardless, you will enjoy the game.

On another subject: Did you ever take Tobruk?

lol

:)

(in reply to Bunker22)
Post #: 8
- 1/17/2003 2:31:57 AM   
CCB


Posts: 4208
Joined: 3/21/2002
Status: offline 		[QUOTE]Originally posted by Bunker22
[B]I got a confirmation mail from them.
But unfortunately, i have the bad habit of delete confirmation stuff.

anyways....they confirmed it.

And what explain the fact that they dont return my complain email ?
Why is that that the phone on their website does not work properly ? [/B][/QUOTE]

Yeah, thats true.

Chips-n-Bits has it too. Heck, I might just order this game for myself! Looks real good.

http://www.chipsbits.com/

_____________________________

Peux Ce Que Veux
in den vereinigten staaten hergestellt

(in reply to Bunker22)
Post #: 9
- 1/17/2003 2:35:43 AM   
Jim1954

 

Posts: 1393
Joined: 5/15/2002
From: Dallas
Status: offline 		CCB, if you like the feel and look of a board game on the PC, it's a keeper.

Map is huge, something like 868 victory cities and campaign game is 176 turns long.

:D

(in reply to Bunker22)
Post #: 10
- 1/17/2003 2:38:22 AM   
CCB


Posts: 4208
Joined: 3/21/2002
Status: offline 		[QUOTE]Originally posted by Jim1954
[B]CCB, if you like the feel and look of a board game on the PC, it's a keeper.

Map is huge, something like 868 victory cities and campaign game is 176 turns long.

:D [/B][/QUOTE]

Does it compare fairly well to SPI's War in the East then?

_____________________________

Peux Ce Que Veux
in den vereinigten staaten hergestellt

(in reply to Bunker22)
Post #: 11
- 1/17/2003 2:45:18 AM   
Jim1954

 

Posts: 1393
Joined: 5/15/2002
From: Dallas
Status: offline 		Well, I never got around to playing that one. It reminds me a little of Anzio with it's step losses, but with sooo much more detail, almost 3rd Reich like in what you are in command of. There are probably 8 different things you can do with your 3 types of aircraft in the air phase alone.

Multiple movement and combat in a turn, allocation of reserves from Hq units, rail hex conversion, it's got a lot to offer. Comes with 50 or so scenarios plus campaign game and even an editor to let you create your own.

:)

(in reply to Bunker22)
Post #: 12
- 1/17/2003 2:58:57 AM   
CCB


Posts: 4208
Joined: 3/21/2002
Status: offline 		Cool. Thanks, I think I'm going to go ahead and order this one. :)

_____________________________

Peux Ce Que Veux
in den vereinigten staaten hergestellt

(in reply to Bunker22)
Post #: 13
- 1/17/2003 3:02:06 AM   
Jim1954

 

Posts: 1393
Joined: 5/15/2002
From: Dallas
Status: offline 		Make sure that you DL and install the 6 , yes 6, patches sequentially to get the most out of this little gem. This company seems to really try to improve the product and they listen to what you have to say.

:cool:

(in reply to Bunker22)
Post #: 14
- 1/17/2003 3:19:19 AM   
CCB


Posts: 4208
Joined: 3/21/2002
Status: offline 		Hey, they're located in Pearland TX 77584. Don't have my TX atlas handy, how close is that to Dallas?

I'm in Wichita Falls. I might just try and drive down there and buy a couple of their games 'over the counter'.

_____________________________

Peux Ce Que Veux
in den vereinigten staaten hergestellt

(in reply to Bunker22)
Post #: 15
- 1/17/2003 3:22:08 AM   
Jim1954

 

Posts: 1393
Joined: 5/15/2002
From: Dallas
Status: offline 		Yahoo maps says it's down south of Houston , maybe a suburb. Pick me up a couple of pounds of shrimp if you head that way.
lol

:D

(in reply to Bunker22)
Post #: 16
- 1/17/2003 3:36:21 AM   
CCB


Posts: 4208
Joined: 3/21/2002
Status: offline 		On second thought, I think I just have them mail it. The last time I drove across Texas I darn near lost my sanity. :p

_____________________________

Peux Ce Que Veux
in den vereinigten staaten hergestellt

(in reply to Bunker22)
Post #: 17
- 1/17/2003 3:39:21 AM   
Jim1954

 

Posts: 1393
Joined: 5/15/2002
From: Dallas
Status: offline 		Yes just come experience the JOY of driving on LBJ Freeway over here some time. Going only 80 mph means ...... YOU'RE IN THE WAY DUDE, MOVE IT!!!!!!

:eek: :eek:

(in reply to Bunker22)
Post #: 18
- 1/17/2003 11:19:15 AM   
Brigz


Posts: 1162
Joined: 1/20/2002
Status: offline 		[QUOTE]Originally posted by CCB
[B]Cool. Thanks, I think I'm going to go ahead and order this one. :) [/B][/QUOTE] You won't be sorry. Don't be decieved by the simplicity of the design or components. The more you play it the more you will appeciate the subtle features of the game. These guys really stand by their product and answer email questions promptly. Probably the best "board wargame" made for the computer I've ever seen. Be sure and download the online manual and print it out. Lots of info on every aspect of the game.

_____________________________

“You're only young once but you can be immature for as long as you want”

(in reply to Bunker22)
Post #: 19
- 1/17/2003 9:02:00 PM   
Bunker22

 

Posts: 53
Joined: 10/1/2002
From: Rio de Janeiro, Brazil
Status: offline 		[QUOTE]Originally posted by Jim1954
[B]

On another subject: Did you ever take Tobruk?

lol

:) [/B][/QUOTE]


Ahh damm

That early 2-1 is a game killer. Require some guts to do it......

(in reply to Bunker22)
Post #: 20
- 1/17/2003 9:20:14 PM   
Jim1954

 

Posts: 1393
Joined: 5/15/2002
From: Dallas
Status: offline 		It is a rather testicular roll of the dice, isn't it.

Here is a link to an AAR of one of the opening scenarios. Hopefully it will whet your appetite and CCB, it will give you an idea of how it plays.

Enjoy!

:D

http://www.wargamer.com/articles/aarrus_ger_main.asp

(in reply to Bunker22)
Post #: 21
- 1/17/2003 10:48:00 PM   
CCB


Posts: 4208
Joined: 3/21/2002
Status: offline 		Thanks! :)

_____________________________

Peux Ce Que Veux
in den vereinigten staaten hergestellt

(in reply to Bunker22)
Post #: 22
- 1/18/2003 1:36:35 AM   
max_h

 

Posts: 187
Joined: 10/18/2002
Status: offline 		the game isn`t bad, imho, actually I like it... the single scenarios are good, sometimes even demanding. the real thing, the "russo -german war", however is way too easy for the germans - much more fun on the russian side. (**** where are all the SU units ib the south?)

(in reply to Bunker22)
Post #: 23
Schwerpunkt and customer service - 1/18/2003 8:20:14 AM   
KG Erwin


Posts: 8981
Joined: 7/25/2000
From: Cross Lanes WV USA
Status: offline 		I bought RGW 1.0 via mail order when it was first released. This was in Oct 2001, during the height of the post-terrorist attack scare. I received the game approx 30 days after it was mailed. Fast forward to Dec 2002. RGW 1.6 is released--I couldn't get the patch to work, so I e-mailed Ron Dockal and asked for a replacement CD--I got a brand new RGW 1.6 within a week. I have to give Schwerpunkt the highest ratings for customer support. If you contact Ron thru Schwerpunkt's main e-address, [email]schwerpt@ghg.netp[/email]ort. then any ordering problems will be promptly resolved. Schwerpunkt was on holiday from 12/23/02 to 1/2/03, so take that into account.

(in reply to Bunker22)
Post #: 24
Inapropriate Place to Air This - 1/18/2003 9:28:59 PM   
The Wargamer

 

Posts: 2
Joined: 1/18/2003
Status: offline 		Since about a year, we've had delivered literally several thousand copies of Russo German War. I would estimate that, during this time, probably half a dozen copies got lost in the mail or we never received the order notice from our credit card processor. In each case we've either sent a complimentary follow up copy and ensured delivery or refunded the full purchase amount.

Our purchase confirmation email to our customers clearly states what process should be followed and what information helps us identify an order to check its status (really just a reply to the confirmation is needed, but a phone call works fine also). If that document is deleted, it makes things a bit more difficult.

The bottom line is, I have never received a complaint about your specific order or it would have been addressed promptly. There are about four emails that go out associated with each order to notify people involved in the process. Occassionally one gets lost --- email, while fairly reliable, is not perfect, and on occasion one never makes it to its destination. Additionally, particularly when we mail to outside the United States, Canada, and Western Europe, incidences of slow mail, customs hold ups, and non-delivery dramatically go up, and package delivery tracking is not possible or very difficult.

The toll free telephone number at the bottom of our web page does work. It may not work for international orders, which is what yours appears to be. For internationl orders, writing us or emailing us is the best way, as the order confirmation states.

Please email me at [email]sales@wargamer.com[/email] your full shipping address, name, and aproximate order date and credit card type (MC/Visa/Amex -- don't email the number!!) and I will look up your order and resolve the problem promptly. Please let me know if you would prefer a refund or a replacement copy shipped. You may also call my direct cell phone number at 919.961.0406 if you prefer to contact me that way.

Regardless, taking your complaint to another software publisher's home page and airing it there, to me at least, appears highly inapropriate and utterly non-helpful to resolving the problem at hand. Please be assured that no deceit, lack of good will, or similar attribute was responsible and that we endeavor to ship our customers' produts as quickly and promptly as possible.

P.S.: Schwerpunkt has no retail location, so driving there would most likely not yield you a copy. Ron Dockal, the president, is also a small operation that works on the gaming product part time and ships product himself based on orders from us and one or two other exclusive sources.

Sincerely,

Mario Kroll

_____________________________

CEO, Publisher, VP of Marketing and Sales

(in reply to Bunker22)
Post #: 25
- 1/18/2003 11:00:30 PM   
CCB


Posts: 4208
Joined: 3/21/2002
Status: offline 		I ordered it from [url]www.chipsbits.com.[/url]

_____________________________

Peux Ce Que Veux
in den vereinigten staaten hergestellt

(in reply to Bunker22)
Post #: 26
Following up... - 1/19/2003 12:19:35 AM   
The Wargamer

 

Posts: 2
Joined: 1/18/2003
Status: offline 		My point (and main complaint) once again is when people start questioning our and my integrity and make statements that are not justified, yet can have potential harming effects on our company. Leading people to falsely believe that they won't get products ordered through our site as a general practice is something I must comment on, particularly when aired in a public forum and one of another software publisher, to boot. Provided I hear from a customer about a problem, we will always do what is reasonable to make sure the customer is happy.

Les, I have clarified my personal message to you in another email directed to you directly and addressing your comments. There was no insult intended but simply a suggestion that you may want to step back and consider your own postings, impact, and resultant perceptions.

Trust me, I'm not on some exotic island sipping mixed drinks off the profit from the website's game sales while I'm asking for reader donations (as opposed to mandatory subscriptions) to pay for my new speedboat docked nearby. Suggesting we're dishonest or unprofessional in our approach to raising operational funds for our online magazine (we're not a game publisher) is pretty insulting.

While a forum is a forum is a forum, I suppose, if someone has a problem with me personally or my website, I invite them to email or call me directly (my number is on our home page) and let me know about it so it can be resolved. I am fairly certain anyone else would prefer others treat them in the same fashion.


Mario

_____________________________

CEO, Publisher, VP of Marketing and Sales

(in reply to Bunker22)
Post #: 27
- 1/19/2003 12:22:50 AM   
Les_the_Sarge_9_1

 

Posts: 4392
Joined: 12/29/2000
Status: offline 		For those wondering, the matter between myself and Mr kroll has been resolved.

I will not be posting further on this particular matter.


If anyone is curious, I have exercised my power to delete any post I do not desire to have in existence (if anyone is interested in knowing).

_____________________________

I LIKE that my life bothers them,
Why should I be the only one bothered by it eh.

(in reply to Bunker22)
Post #: 28
- 1/19/2003 8:41:56 AM   
IJN_Shinano

 

Posts: 15
Joined: 5/26/2002
Status: offline 		[QUOTE]Originally posted by Les the Sarge 9-1
[B]If anyone is curious, I have exercised my power to delete any post I do not desire to have in existence (if anyone is interested in knowing). [/B][/QUOTE]

Good way to cover your tracks, Les. Well done. :cool:

(in reply to Bunker22)
Post #: 29
- 1/19/2003 11:31:25 AM   
Les_the_Sarge_9_1

 

Posts: 4392
Joined: 12/29/2000
Status: offline 		I routinely stand by my comments, even when they come back to haunt me.
If you missed the posts though, then you missed em in this once only matter though.

If was done as an act of good faith in this case.

_____________________________

I LIKE that my life bothers them,
Why should I be the only one bothered by it eh.

(in reply to Bunker22)
Post #: 30
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