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No way to delete last game in order list

 
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No way to delete last game in order list - 11/26/2013 10:34:07 AM   
aaatoysandmore

 

Posts: 2848
Joined: 9/11/2013
Status: offline 		I got to the end of my order and was over by a couple of dollars (fixed income). So I wanted to delete the last game in my list ordered (distant world shadows) and it wouldn't let me...Says something like minimum quantity amount has to be 1. I put 0 and updated and it wouldn't let me. There is also no trash can by this product like all the others. So, to get my order I have to click on everything again before distant worlds. Please fix this as this is very annoying.

Also .99 added to everything makes me/us have to put back a game from time to time. I like whole $$ amounts, this marketing scheme of .99 don't work with me because I have become accustom to adding a penny to every sale price. So, basically your games are $1 more not less. Nice try though but those that are penny pinchers like me will see that in a heartbeat.

EDIT NOTE: It seems to happen on the very last game in the list. As I delted an expansion game for Panzer Corp (Western 44) and it moved to the top when I relisted it and the Shadows expansion moved down in the list and then I could delte it becaue it had a trashcan beside it then.

< Message edited by aaatoysandmore -- 11/26/2013 11:38:10 AM >
Post #: 1
RE: No way to delete last game in order list - 11/26/2013 10:58:36 AM   
Agathosdaimon


Posts: 1034
Joined: 7/8/2012
Status: offline 		yes it is odd, i had to redo my cart fully over several times to just get the right games. on other occasions the cart has simply refused to let me get more than 3 or 4 items, just overwriting things, but then this time after a while it started letting me do it - unpredictable checkout quite so

(in reply to aaatoysandmore)
Post #: 2
RE: No way to delete last game in order list - 11/26/2013 11:10:02 AM   
aaatoysandmore

 

Posts: 2848
Joined: 9/11/2013
Status: offline 		Yep, they just lost some sales from me because of that delay in pressing the buy button. I went from $102 order down to $60 something and some change. Better fix that Matrix.

< Message edited by aaatoysandmore -- 11/26/2013 12:10:44 PM >

(in reply to Agathosdaimon)
Post #: 3
RE: No way to delete last game in order list - 11/26/2013 12:16:34 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Thanks for the info guys and apologies for the inconvenience - it certainly sounds like a bug so we'll investigate.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to aaatoysandmore)
Post #: 4
RE: No way to delete last game in order list - 11/26/2013 1:15:47 PM   
brucemcl777


Posts: 102
Joined: 11/14/2011
From: Toronto Canada
Status: offline 		Iain and Erik I also experienced all of the above problems plus

I can't order more than 2 games with physical copies - otherwise the system deletes my previous one.

When you get to above ordering about 5 games every time you order another it will delete the previous one.

If you put all in the trash and try to start fresh when you come back all the trashed orders will reappear.

Really a lot of glitches in the ordering software = time to retire the old commodore 64?

_____________________________

you can always find me on Steam at
http://steamcommunity.com/groups/stratwin
Where we are all about Strategy - come join us - there my name is I'm Spartacus.

Order of Battle: Pacific fan
Morning Sun: beta tester
US Marines: beta tester


(in reply to IainMcNeil)
Post #: 5
RE: No way to delete last game in order list - 11/26/2013 1:40:15 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Could you forward me your order numbers at erikr@matrixgames.com? The first issue is a limitation of the Plimus shopping cart. The first item can't be removed without starting a new order. That's been on our list for them to fix/improve . The second I've never heard of before - there should be no limitatoin on the number of games or physical copies. We'll try to duplicate and fix.

Regards,

- Erik


< Message edited by Erik Rutins -- 11/26/2013 2:41:57 PM >

_____________________________

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CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to brucemcl777)
Post #: 6
RE: No way to delete last game in order list - 12/1/2013 2:54:50 PM   
PlimusStoreSupport

 

Posts: 6
Joined: 12/1/2013
From: BlueSnap/Plimus E-Commerce
Status: offline 		Hi aaatoysandmore,

My name is Assaf, from Plimus. I'm here to help with issues regarding the buying experience in the Matrix store, specifically the issue you mentioned with not being able to select more than 4 games.
Can you tell me more about it? Did you get a specific error message each time? A timeout perhaps?

I will do my best to try and solve each technical issue.

_____________________________

Plimus Store Support

(in reply to Erik Rutins)
Post #: 7
RE: No way to delete last game in order list - 12/1/2013 3:28:59 PM   
brucemcl777


Posts: 102
Joined: 11/14/2011
From: Toronto Canada
Status: offline 		Hi Assaf

I had the same or similar problems to my good friend aaatoysandmore

1/ There was no error message appearing per se

2/ When you added a 5th game it would simply drop one of your existing choices to make room
for the 5th one.

3/ I don't believe a timeout because each time you tried to correct you could get faster at it so no big time delay.

4/ There was no trash can beside the top entry on your list so you could not trash it and you could not change quantity to zero as it would not accept that either.

5/ If you trashed everything in your order in order to start again and went to another screen and then reloaded your cart screen your previous choices would all reappear.

6/ It would not allow me to order more than 2 physical copies of games without deleting one of my previous choices.

I am using winxp 32 bit - AAA's experience may be somewhat different - I am sure he will let you know.

Also on different retail websites I find IE8 will work better and on some Google chrome will work better - some features may not work at all - this may have something to do with it at least in my case. I had a complete HD failure early in November and am still having issues with the HD replacement which may be related.

Thanks
Bruce

< Message edited by brucemcl777 -- 12/1/2013 6:13:22 PM >

_____________________________

you can always find me on Steam at
http://steamcommunity.com/groups/stratwin
Where we are all about Strategy - come join us - there my name is I'm Spartacus.

Order of Battle: Pacific fan
Morning Sun: beta tester
US Marines: beta tester


(in reply to PlimusStoreSupport)
Post #: 8
RE: No way to delete last game in order list - 12/1/2013 5:09:58 PM   
aaatoysandmore

 

Posts: 2848
Joined: 9/11/2013
Status: offline 		PM sent Assaf.

(in reply to brucemcl777)
Post #: 9
RE: No way to delete last game in order list - 12/1/2013 8:31:56 PM   
Agathosdaimon


Posts: 1034
Joined: 7/8/2012
Status: offline 		What bruce above has described is somilar to what i found except on occasions it was only limiting me to 4 or so games and it would just drop off one of my other choices . It was unpredictable as to which one would drop off and which would stay on. It may depend on the game as after a few goes with different order loadouts it worked for me and let me get more than 4 in one order

(in reply to aaatoysandmore)
Post #: 10
RE: No way to delete last game in order list - 12/2/2013 8:18:43 AM   
Agathosdaimon


Posts: 1034
Joined: 7/8/2012
Status: offline 		regarding the issue with cart limitation, it doesnt seem to be occurring now - it was a definite and distinct issue in the past, but one which i thought maybe was deliberate - i just did a test loadup of a cart and up to 6 items with none being pushed off

(in reply to Agathosdaimon)
Post #: 11
RE: No way to delete last game in order list - 12/2/2013 8:49:21 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		It may not be a consistent issue so is anyone else experiencing it?

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Agathosdaimon)
Post #: 12
RE: No way to delete last game in order list - 12/2/2013 12:02:15 PM   
Agathosdaimon


Posts: 1034
Joined: 7/8/2012
Status: offline 		the issue also still persists with being unable to completely clear the cart - how does one do this even? and also everytime i clear the cart it all comes back again - does the site have issues with cookies or something? as though somehow it cant update new information correctly

(in reply to IainMcNeil)
Post #: 13
RE: No way to delete last game in order list - 12/2/2013 12:06:40 PM   
Agathosdaimon


Posts: 1034
Joined: 7/8/2012
Status: offline 		i was thinking of just getting gates of troy but i think i will give up and not bother now as i cant seem to clear the cart - i loaded it up to test it as mentioned above, but now despite delete all the items 4 times over (except one, which isnt sitting in the top spot, which i want to remove also) all the cart load is still there again everytime i go back to it.

(in reply to Agathosdaimon)
Post #: 14
RE: No way to delete last game in order list - 12/2/2013 3:02:46 PM   
PlimusStoreSupport

 

Posts: 6
Joined: 12/1/2013
From: BlueSnap/Plimus E-Commerce
Status: offline 		Hi Agathosdaimon,

May I ask when was the last time you encountered the issue with the cart only accepting 4/5 items? I could not re-create it in the store, so I just want to be sure it's still happening as recent as this week.

Assaf

_____________________________

Plimus Store Support

(in reply to Agathosdaimon)
Post #: 15
RE: No way to delete last game in order list - 12/2/2013 3:05:28 PM   
PlimusStoreSupport

 

Posts: 6
Joined: 12/1/2013
From: BlueSnap/Plimus E-Commerce
Status: offline 		Hi brucemcl777,

Thanks for the detailed account of all the issues. That makes my work a bit easier. I'll try to find good answers for you.
I realize that the fact the top game in the shopping cart cannot be deleted is a major issue for you. I'll take that as a priority.

_____________________________

Plimus Store Support

(in reply to brucemcl777)
Post #: 16
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