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Update issue - 3/25/2014 2:52:14 PM

Vici Supreme

Posts: 558
Joined: 12/4/2013
From: Southern Germany
Status: offline

Hey there!

I've got a problem to update my copy to Version 1.03. Since now, I never had any issues doing so but this time I don't know what's wrong... Downloaded the patch and updated it. But my version is still the same. Then tried to run the auto-updater in the start-up menu and he successful run through the process, twice. When I get back into Command again to check (for the new platforms) it's still Build 498, the version I am currently using. I even restarted my Computer in case this matters. I really want to get my hands on the "new" Command, please help.

Greetings

Post #: 1

RE: Update issue - 3/25/2014 3:28:46 PM

mikmykWS

Posts: 11524
Joined: 3/22/2005
Status: offline

Please make sure you're not running a copy of command while updating.

If you installed Command to a location other than the default make sure you are specifying that directory during the update.

Mike

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Post #: 2

RE: Update issue - 3/27/2014 3:25:20 PM

bigbadvuk

Posts: 14
Joined: 9/5/2006
Status: offline

Hello, I have similar problem:
My updater refuses to start with C++ runtime error. Abnormal program termination.

All other games are running ok, and i haven't added or removed any C++ libs lately, also i haven't touched my installation for few weeks, so im quite sure i didnt changed anything from last , 1.03, update in game as well.
Yet it refuses to run & check for updates.

Game runs fine, but updater crashes as soon as it starts.

Any solution for this would be much appreciated.

< Message edited by bigbadvuk -- 3/27/2014 4:26:15 PM >

(in reply to mikmykWS)

Post #: 3

RE: Update issue - 3/27/2014 3:37:39 PM

Dimitris

Posts: 13282
Joined: 7/31/2005
Status: offline

This is indeed strange.

Do you mean that v1.03 was successfully installed, and the game itself runs OK, but the autorun updater hangs?

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Post #: 4

RE: Update issue - 3/27/2014 3:40:29 PM

bigbadvuk

Posts: 14
Joined: 9/5/2006
Status: offline

Exactly.

Game was updated long time ago, run for a while perfectly , and then suddenly after some pause of few weeks game continued to work , but updater is showing C++ runtime error.

Any ideas why i cant start it?

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Post #: 5

RE: Update issue - 3/27/2014 3:41:57 PM

Dimitris

Posts: 13282
Joined: 7/31/2005
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What is your game version (as displayed on the main window's top bar) ?

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Post #: 6

RE: Update issue - 3/27/2014 3:47:28 PM

bigbadvuk

Posts: 14
Joined: 9/5/2006
Status: offline

1.03 Final (Build 504)

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Post #: 7

RE: Update issue - 3/27/2014 7:11:17 PM

Vici Supreme

Posts: 558
Joined: 12/4/2013
From: Southern Germany
Status: offline

Ok, this all didn't really helped. I'm aware that Command must not run while updating. I still doesn't get my game patched to Version 1.03 (Build 504?). Meanwhile I got to V 1.03 Release Candidate 5 with the patch from Baloogan's page.
But now, the problem that Bigbadvuk stated has begun to appear when trying to run the Auto-updater. Game itself runs fine. Despite of modifying my DB Images from time to time, I didn't changed anything in the Command directory. I would really appreciate some help to finally update my game to the final version.

Greetings

Attachment (1)

< Message edited by Supreme 2.0 -- 3/27/2014 8:25:16 PM >

(in reply to bigbadvuk)

Post #: 8

RE: Update issue - 3/27/2014 7:23:09 PM

bigbadvuk

Posts: 14
Joined: 9/5/2006
Status: offline

Oh yes, that is the one im having as well

I was starting to think , that it was my system or , god forbid, hardware....

But now that you have it as well, after last update - it means we will have to wait for Matrix Games to sort it out. Ty!

(in reply to Vici Supreme)

Post #: 9

RE: Update issue - 3/27/2014 7:46:36 PM

thewood1

Posts: 6529
Joined: 11/27/2005
Status: offline

I had that issue for a while. I always patched from the stand alone file and started the game from command.exe in the command folder. Recently the issue went away when I got a new PC.

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Post #: 10

RE: Update issue - 3/27/2014 8:24:27 PM

Dimitris

Posts: 13282
Joined: 7/31/2005
Status: offline

quote:

ORIGINAL: Supreme 2.0

Ok, this all didn't really helped. I'm aware that Command must not run while updating. I still doesn't get my game patched to Version 1.03 (Build 504?). Meanwhile I got to V 1.03 Release Candidate 5 with the patch from Baloogan's page.
But now, the problem that Bigbadvuk stated has begun to appear when trying to run the Auto-updater. Game itself runs fine. Despite of modifying my DB Images from time to time, I didn't changed anything in the Command directory. I would really appreciate some help to finally update my game to the final version.

Greetings

You can update manually by downloading and running the v1.03 instaler from here: http://bit.ly/1iKuzmX

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Post #: 11

RE: Update issue - 3/27/2014 9:52:52 PM

cuthbo2001

Posts: 103
Joined: 6/20/2006
Status: offline

Same error message here. 1.03 build 504. Error occurs when trying to auto update

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Post #: 12

RE: Update issue - 3/27/2014 10:17:05 PM

bigbadvuk

Posts: 14
Joined: 9/5/2006
Status: offline

quote:

ORIGINAL: cuthbo2001

Same error message here. 1.03 build 504. Error occurs when trying to auto update

Ah, well, we dont need the auto updater ( technically speaking ) until next final build is released.
Also, yes, we can use manual update when new version is out, but...

But it would be cool if Matrix can fix this problem, it is annoying.

(in reply to cuthbo2001)

Post #: 13

RE: Update issue - 3/29/2014 3:58:37 PM

Vici Supreme

Posts: 558
Joined: 12/4/2013
From: Southern Germany
Status: offline

I already tried manually updating Command with the downloadable updater, earlier this week but gave it another shot today. But anyways, still the old story. Installer first says that I am already up to date but runs through installation successfully. Everything works fine until I get into Command again where everything is still at my current Build version (Build 501).

The updater does not recognize differences between realease candidates and final versions, otherwise I can't explain this to me.

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Post #: 14

RE: Update issue - 3/29/2014 4:32:23 PM

mikmykWS

Posts: 11524
Joined: 3/22/2005
Status: offline

Hi guys,

I'm seeing this with Flashpoint too. I've contact Matrix about the runtime errors.

Thanks!

Mike

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Post #: 15

RE: Update issue - 3/29/2014 4:33:34 PM

mikmykWS

Posts: 11524
Joined: 3/22/2005
Status: offline

quote:

ORIGINAL: Supreme 2.0

I already tried manually updating Command with the downloadable updater, earlier this week but gave it another shot today. But anyways, still the old story. Installer first says that I am already up to date but runs through installation successfully. Everything works fine until I get into Command again where everything is still at my current Build version (Build 501).
The updater does not recognize differences between realease candidates and final versions, otherwise I can't explain this to me.

Can you try running command from your command directory (click the command.exe file) and let us know if the result is the same.

Thanks!

Mike

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Post #: 16

RE: Update issue - 3/29/2014 5:05:38 PM

Vici Supreme

Posts: 558
Joined: 12/4/2013
From: Southern Germany
Status: offline

Ok, launched from Command directory but still Build 501.

Greetings

(in reply to mikmykWS)

Post #: 17

RE: Update issue - 3/29/2014 5:21:53 PM

mikmykWS

Posts: 11524
Joined: 3/22/2005
Status: offline

What directory is you command installed to? Are you pointing to that directory with the installer?

{Sorry if these questions are a little annoying)

Mike

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Post #: 18

RE: Update issue - 3/29/2014 6:15:25 PM

Vici Supreme

Posts: 558
Joined: 12/4/2013
From: Southern Germany
Status: offline

It is installed to C/Programs(x86).
First not but then I did. But no difference.
No problem, I don't mind if this helps to solve the issue!

< Message edited by Supreme 2.0 -- 3/29/2014 7:15:49 PM >

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Post #: 19

RE: Update issue - 7/9/2014 11:48:05 PM

bogaty

Posts: 25
Joined: 12/4/2008
Status: offline

Still having this issue. I manually downloaded and installed 1.04 but still get the runtime error with the auto-update from menu feature.

Attachment (1)

< Message edited by bogaty -- 7/10/2014 12:48:18 AM >

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Post #: 20

RE: Update issue - 7/20/2014 7:13:08 AM

bogaty

Posts: 25
Joined: 12/4/2008
Status: offline

bump

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Post #: 21

RE: Update issue - 7/20/2014 9:00:57 PM

mikkey

Posts: 3142
Joined: 2/10/2008
From: Slovakia
Status: offline

Hi bogaty, if you have problem with autoupdater, you can try this Updater fix.Maybe this will help.
If not, download 1.04 update directly from Matrix FTP, unpack it and install manually.

(in reply to bogaty)

Post #: 22

RE: Update issue - 7/21/2014 7:13:51 PM

ComDev

Posts: 5735
Joined: 5/12/2006
Status: offline

Did Mikkey's suggestions solve the problem?

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