How do I get my old account back?

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How do I get my old account back? - 4/22/2014 2:29:52 PM

Schattensand

Posts: 38
Joined: 11/9/2011
Status: offline

I had a registered account here with some games on it.
Now I changed my internet provider and have no access to the old anymore.
The matrixgames access is as well nowhere to find.
Just the forum login is still there.
Gary Grigsby War in the East and other games would be totally lost, since I bought them online.
What can I do?

Post #: 1

RE: How do I get my old account back? - 4/22/2014 2:35:59 PM

Josh

Posts: 2576
Joined: 5/9/2000
From: Leeuwarden, Netherlands
Status: offline

So you forgot your username/password eh? Contact the helpdesk or Erik, they can help you out.

(in reply to Schattensand)

Post #: 2

RE: How do I get my old account back? - 4/22/2014 2:41:58 PM

CGGrognard

Posts: 594
Joined: 10/3/2013
From: USA
Status: offline

A few years back, I had a similar situation that was easily and quickly resolved by Matrix. Just reach out to them, explain your situation and move forward.

_____________________________

"The supreme art of war is to subdue the enemy without fighting." - Sun Tzu

(in reply to Josh)

Post #: 3

RE: How do I get my old account back? - 4/22/2014 3:15:39 PM

Schattensand

Posts: 38
Joined: 11/9/2011
Status: offline

Only password gone. would be no problem if i still had old provider.

(in reply to Josh)

Post #: 4

RE: How do I get my old account back? - 4/22/2014 10:57:56 PM

Gilmer

Posts: 1452
Joined: 7/1/2011
Status: offline

A few years ago, I had the same issue. I was carrying my earthlink.net subscription because all of my old emails. Well, they canceled my account at one point, when I did not realize my CC had gone out of date. They canned all my emails and so I went ahead and canceled the whole thing. Well, that was before I realized I still needed it to change passwords. What a mess.

Good luck.

_____________________________

"Venimus, vidimus, Deus vicit" John III Sobieski as he entered Vienna on 9/11/1683. "I came, I saw, God conquered."
He that has a mind to fight, let him fight, for now is the time. - Anacreon

(in reply to Schattensand)

Post #: 5

RE: How do I get my old account back? - 4/23/2014 5:59:03 AM

aaatoysandmore

Posts: 2848
Joined: 9/11/2013
Status: offline

You can goto Plimus.com or the old Digital River service they used and as long as you remember the credit card number you'll be able to get to a redownload link using "Find my games" feature of those sites. It will ask you for an email address to. No matter if you switch ips's or not your email addresses remain in the clouds as well as your credit card number stays on that plastic card. If you didn't keep any records you're basically sol unless Matrixgames believes you. They couldn't stay in business if every Tom, Dick, & Harry tried to use that I lost my ISP address and forgot my password and don't remember my email scam. Some things are just on the customer to be responsible for not Matrixgames or Slitherine.

(in reply to Gilmer)

Post #: 6

RE: How do I get my old account back? - 4/23/2014 9:25:22 AM

Schattensand

Posts: 38
Joined: 11/9/2011
Status: offline

It was no problem. I did as CGGrognard wrote yesterday. Today I have my account back. The Helpdesk people were indeed helping fast.thanks for that. Matter is closed.

(in reply to aaatoysandmore)

Post #: 7