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Disable Anti-Virus when installing

 
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Disable Anti-Virus when installing - 5/23/2014 3:34:51 PM   
DrApostle

 

Posts: 59
Joined: 12/8/2010
Status: offline 		My anti-virus was eating the .exe file faster than a Kaltor could eat an explorer ship!

Be sure you disable anti-virus protection and then add the .exe to the trusted file list before enabling anti-virus protection.
Post #: 1
RE: Disable Anti-Virus when installing - 5/23/2014 4:56:55 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Sorry to hear you are having issues with the game.
Could you please tell us which is your anti-virus?

(in reply to DrApostle)
Post #: 2
RE: Disable Anti-Virus when installing - 5/23/2014 5:03:32 PM   
Tom_Holsinger

 

Posts: 233
Joined: 10/23/2003
Status: offline 		I had a different problem. There is malware in the third-party download software suggested by Matrix. It took over my browsers and disabled my Norton 360.

I'll have to get Norton Tech Support tonight to fix the problems caused by Matrix's third-party software recommendation.

I strongly urge everyone to use the straight download of DWU from the Matrix site. And shame on Matrix for recommending malware.

(in reply to VPaulus)
Post #: 3
RE: Disable Anti-Virus when installing - 5/23/2014 5:05:22 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Tom,

Can you be more specific? Where did you see this recommendation and what download product had malware in it? We would never recommend or link to something we hadn't tested, but if a link has since gone bad we'd like to remove it ASAP.

My apologies if anything we recommended caused a problem for you.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Tom_Holsinger)
Post #: 4
RE: Disable Anti-Virus when installing - 5/23/2014 6:09:08 PM   
Tom_Holsinger

 

Posts: 233
Joined: 10/23/2003
Status: offline 		Erik, it was the first of the two third-party download managers recommended on the DWU download page. I'm at the office now. The imbedded malware was a purported search engine called Troj or Troi something or other. It disabled my Norton 360 and took over the search features on my Firefox, Chrome and Internet Explorer, then refused to be deleted. I had to uninstall and reinstall Firefox and Chrome. I'll do the same for IE tonight.

It's the sort of malware which redirects search requests to malware sites.

I urge Matrix to immediately drop its recommendations of third-party download managers. I doubt you have the means to properly vet third-party freeware.

(in reply to Erik Rutins)
Post #: 5
RE: Disable Anti-Virus when installing - 5/23/2014 6:09:49 PM   
Tom_Holsinger

 

Posts: 233
Joined: 10/23/2003
Status: offline 		Freeware is not free.

(in reply to Tom_Holsinger)
Post #: 6
RE: Disable Anti-Virus when installing - 5/23/2014 6:22:02 PM   
Cadune

 

Posts: 15
Joined: 5/23/2014
Status: offline 		with the file only being 1gb, there is no real need for a download manager. The file host maxed my download limit so it took 4-5 mins max.

(in reply to Tom_Holsinger)
Post #: 7
RE: Disable Anti-Virus when installing - 5/23/2014 6:51:38 PM   
DrApostle

 

Posts: 59
Joined: 12/8/2010
Status: offline 		I have Kaspersky.

(in reply to Cadune)
Post #: 8
RE: Disable Anti-Virus when installing - 5/23/2014 7:25:15 PM   
Bingeling

 

Posts: 5186
Joined: 8/12/2010
Status: offline 		I don't understand the suggestion for a download manager. It seems so 1998 to me, and a browser today should manage to download just fine, even with interruptions.

(in reply to DrApostle)
Post #: 9
RE: Disable Anti-Virus when installing - 5/23/2014 7:59:32 PM   
FireLion1983

 

Posts: 149
Joined: 4/18/2014
Status: offline
quote:

ORIGINAL: Bingeling

I don't understand the suggestion for a download manager. It seems so 1998 to me, and a browser today should manage to download just fine, even with interruptions.



LOL, yeah; that was my thought, too. Then again, I guess there are still people on dial-up out there.

(in reply to Bingeling)
Post #: 10
RE: Disable Anti-Virus when installing - 5/23/2014 10:34:00 PM   
otaku

 

Posts: 8
Joined: 5/3/2007
Status: offline 		Very disappointing

(in reply to FireLion1983)
Post #: 11
RE: Disable Anti-Virus when installing - 5/24/2014 7:13:10 PM   
galenhammond


Posts: 11
Joined: 10/6/2011
From: Sylmar (Los Angeles), California, USA
Status: offline 		Hi All,

I have Windows 7 with Internet Explorer. After purchase of the Universe Expansion, I clicked on the link in the "my orders" section of the member's club. I had a direct link to download the Universe executable....and there were no options to have a 3rd party download manager assist me. Just food for thought....

(in reply to otaku)
Post #: 12
RE: Disable Anti-Virus when installing - 5/24/2014 11:28:08 PM   
OzoneGrif_slith


Posts: 378
Joined: 12/2/2010
Status: offline
quote:

I urge Matrix to immediately drop its recommendations of third-party download managers. I doubt you have the means to properly vet third-party freeware.

Errr. I downloaded DWU without a download manager, it never asked for one... Where did you download it? o.o

(in reply to Tom_Holsinger)
Post #: 13
RE: Disable Anti-Virus when installing - 5/25/2014 1:22:52 AM   
tjhkkr


Posts: 2428
Joined: 6/3/2010
Status: offline
quote:

ORIGINAL: Tom_Holsinger

I had a different problem. There is malware in the third-party download software suggested by Matrix. It took over my browsers and disabled my Norton 360.
I'll have to get Norton Tech Support tonight to fix the problems caused by Matrix's third-party software recommendation.
I strongly urge everyone to use the straight download of DWU from the Matrix site. And shame on Matrix for recommending malware.


Have there been any additional problems like this?
I have the software, but have not implemented it yet.


_____________________________

Remember that the evil which is now in the world will become yet more powerful, and that it is not evil which conquers evil, but only love -- Olga Romanov.

(in reply to Tom_Holsinger)
Post #: 14
RE: Disable Anti-Virus when installing - 5/25/2014 9:39:54 AM   
CptDrake

 

Posts: 6
Joined: 12/23/2012
Status: offline 		Same problem with ZoneAlarm anti-virus. Main file DistantWorlds.exe is treated as a virus and sent to 'quarantine'.

To recover the file and place it as an 'Exception' click as follows:

Main screen - Anti-Virus Firewall - 'View Details'
Anti-Virus and Anti-Spyware - 'Settings'
'Advanced Settings'
'View Quarantine'
Select your file (probably renamed as a virus - eg HEUR:Trojan or UDS:DangerousObject)
'Restore'
'Exceptions'
'Add' - browse to C:\Matrix Games\Distant Worlds Universe\
Select DistantWorlds.exe and click 'Open'
Recommend completely re-booting your computer

ZoneAlarm 'should' now recognise DistantWorlds.exe as an exception.




(in reply to tjhkkr)
Post #: 15
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