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- 3/29/2001 6:11:00 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline 		Hi Chief There is a $1.50 per item handling fee.

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Post #: 31
- 3/29/2001 6:13:00 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline
quote:

Originally posted by Fabs: Ooops! As soon as I saw this I headed over to your store, ordered one Megacampaign and 5 T shirts (I want you guys to make money!), proceeded to fill in the shipping details and then... I got this: ERROR: Couldn't contact rating server! Please contact website administrator. GoShip method has not been fully setup. Error message: Couldn't contact rating server! Dis I make a mistake or is it something else?? I was doing this from London, UK. I'm dying to give you my money, chaps, please make it easy for me. :D
This is do to just volume. The only thing you can do is to try to order again.

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(in reply to David Heath)
Post #: 32
- 3/29/2001 6:18:00 AM   
Schrullenhaft

 

Posts: 24
Joined: 4/24/2000
From: Provo, UT , USA
Status: offline 		I had a problem placing my order. After filling out the credit-card info I got the following error after clicking "Finish": FDR_Authorization.Authorization error '8000ffff' Catastrophic failure /TransFiles/sale_inc.asp, line 1446 The card does have sufficient funds and the card info is accurate. Any ideas ? I'd tried more than once (the system has remembered my name, but still crashes with the credit card info).

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(in reply to David Heath)
Post #: 33
- 3/29/2001 6:22:00 AM   
Inuil


Posts: 52
Joined: 2/28/2001
From: Alicante. España.
Status: offline 		Oh matrix team, try to found a less expensive way to send this to overseas... Really to pay 72 USD, when your work only cost 20 is too expensive. :(

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"Un soldado, es el hombre que se interpone entre el enemigo y su familia"
"A soldier is a man between enemy and his family"
Greek Words 1500bc
Pascual Navarro.

(in reply to David Heath)
Post #: 34
- 3/29/2001 6:26:00 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline
quote:

Originally posted by Resisti: Global Express cost for delivery in Europe: Italy,Germany,France,Belgium,U.K. : 44 USD Spain,Portugal,Finland : 52 USD this provided the envelope's weight doesnt exceed 1lb Sincerely speaking I'm not really enclined to pay more than twice the cd cost to US post service,while I'd really be keen to pay the 20 dollars to Matrix (sincerely,you guys,deserve even more than that...). So here my questions to Matrix: -how's the weight of a cd ? -are you sure there's no other way to have it shipped at a cheaper cost ? (normal airmail or something) -is it possible to have the cd "free delivered Matrix",if we find the way to come and pick it up paying less ? Last possibility(this is not involving Matrix,anyway):as somebody already suggested in another thread,some cumulative orders could be placed by 1 person or two for people living in the same country,cause most probably the costs for internal redistribution are much lower than to get each of us 1 cd shipped from USA.
Hi I have found some cheaper services from the US Post Office. We decided not to ship anything that the customer or us could not track via a web site. We had such a lot of problems with this just in beta testing. I am going to talk some of the other people and see what they are doing.

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Post #: 35
- 3/29/2001 6:40:00 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline
quote:

Originally posted by Schrullenhaft: I had a problem placing my order. After filling out the credit-card info I got the following error after clicking "Finish": FDR_Authorization.Authorization error '8000ffff' Catastrophic failure /TransFiles/sale_inc.asp, line 1446 The card does have sufficient funds and the card info is accurate. Any ideas ? I'd tried more than once (the system has remembered my name, but still crashes with the credit card info).
This isa problem with the bank and they are fixing it. I will post a message once it is corrected.

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(in reply to David Heath)
Post #: 36
- 3/29/2001 6:42:00 AM   
Daniel Oskar


Posts: 123
Joined: 12/15/2000
Status: offline
quote:

Originally posted by Schrullenhaft: I had a problem placing my order. After filling out the credit-card info I got the following error after clicking "Finish": FDR_Authorization.Authorization error '8000ffff' Catastrophic failure /TransFiles/sale_inc.asp, line 1446 The card does have sufficient funds and the card info is accurate. Any ideas ? I'd tried more than once (the system has remembered my name, but still crashes with the credit card info).
I had the same problem on two attempts from two different machines. :confused:

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(in reply to David Heath)
Post #: 37
- 3/29/2001 6:45:00 AM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline
quote:

Originally posted by Inuil: Oh matrix team, try to found a less expensive way to send this to overseas... Really to pay 72 USD, when your work only cost 20 is too expensive. :(
Please check out the shipping costs now see if that helps. If it was just the Mega Campaign I could see considering to make a download version. But you will need to have all of SPWaW v5.0 as well.

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(in reply to David Heath)
Post #: 38
- 3/29/2001 7:17:00 AM   
Alby


Posts: 4855
Joined: 4/29/2000
From: Greenwood, Indiana
Status: offline 		Placed order easy as pie, recieved email notification a few minutes later thanks guys!! :)

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(in reply to David Heath)
Post #: 39
- 3/29/2001 7:20:00 AM   
McGib

 

Posts: 395
Joined: 6/26/2000
From: Ontario Canada
Status: offline 		I sympathize with the folks on the other side of the Atlantic, postage to Canada (if the package is not over a pound) will cost $36 U.S.D.

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Ready Aye Ready

(in reply to David Heath)
Post #: 40
- 3/29/2001 7:43:00 AM   
Christian Blex

 

Posts: 77
Joined: 9/10/2000
From: Muenster, Germany
Status: offline 		Come on guys, please find a way to lower the shipping costs. I'm just a student and 52 USD is a little bit of money for me to be wasted just for shipping. :( :( :( :(

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"Kotzen und kleckern!!!"

(in reply to David Heath)
Post #: 41
- 3/29/2001 7:44:00 AM   
Mockingbird

 

Posts: 22
Joined: 7/5/2000
From: Bartlesville, OK
Status: offline 		I get the same message.....patiently waiting After filling out the credit-card info I got the following error after clicking "Finish": FDR_Authorization.Authorization error '8000ffff' Catastrophic failure /TransFiles/sale_inc.asp, line 1446

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(in reply to David Heath)
Post #: 42
- 3/29/2001 8:14:00 AM   
Latka

 

Posts: 157
Joined: 9/29/2000
From: Honolulu, HI, USA
Status: offline 		...couldn't get too far in the checkout process, so I guess I'll try later tonight when the rest of the US is sound asleep :) -Andy (ready to finally throw some $$$ Matrix's way)

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(in reply to David Heath)
Post #: 43
- 3/29/2001 8:20:00 AM   
Figmo

 

Posts: 556
Joined: 5/28/2000
From: Pennsylvania, USA
Status: offline 		Just placed my order and it worked great!! Thanks David and Matrix!! I even got a White Tee Shirt for my wife - you never know when I might want to throw some water her way!! :D Besides - it made her feel good - I need all the points I can get!! Figmo

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"Laws that forbid the carrying of arms...disarm only those who are neither inclined nor determined to commit crimes ...Such laws make things worse for the assaulted and better for the assailants; they serve rather to encourage than to prevent homicides, f

(in reply to David Heath)
Post #: 44
- 3/29/2001 8:51:00 AM   
Mockingbird

 

Posts: 22
Joined: 7/5/2000
From: Bartlesville, OK
Status: offline 		Got it ordered. Third times the charm. Thanks :D

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(in reply to David Heath)
Post #: 45
- 3/29/2001 9:02:00 AM   
BruceAZ


Posts: 608
Joined: 10/9/2000
From: California
Status: offline 		FINALLY!!! I got mine ordered and will be delivered by the next big bird... Thanks Matrix! :)

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(in reply to David Heath)
Post #: 46
- 3/29/2001 9:06:00 AM   
Greg McCarty

 

Posts: 234
Joined: 6/15/2000
From: woodbury,mn,usa
Status: offline
quote:

Originally posted by David Heath: Hi Guys YES YES YES, I finally finished the Online Store. We have put a lot of time and effort into getting the best features and services for everyone here and Internationally. We have gone to great lengths to provide our international customers with cheap and fast shipping options. If you know of a possible better method or have an idea please let us know. Pre-Orders for Mega Campaign: The Desert Fox 1941 and our Desert Fox T-Shirt are being taken now. Also available is the full register version of Firefight. To place and an order or check out policies please go to http://www.matrixgames.com/orderonline.asp Also please let us know what you think of the online store. As you know we also try to make this just a little bit better.
Games! T-shirts! Items ordered! Money taken! Yes! Yes! Babble, gargle, Burble... *-- PORT! --* Ah, yes... there we are, my medication finally kicked in.

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Greg.

It is better to die on your feet
than to live on your knees.

--Zapata

(in reply to David Heath)
Post #: 47
- 3/29/2001 9:17:00 AM   
ectizen

 

Posts: 139
Joined: 2/24/2001
From: melbourne, australia
Status: offline 		I seem to be feeling a little bit special, here. I had no trouble going through the ordering process (although ordering when there were no replies in this thread probably helped :)), and I'm pretty happy with the cost of shipping to Australia - about $23 USD. This puts it at about the same price as an off-the-shelf game - around $80 to $90 AUD. Of course, this doesn't include import duty/taxes/whatever, but I don't think that'll be outrageous, since they're not taxing the shipping... All in all, I'm way happy, and probably not going to sleep much in the next month or so (3 weeks of continuous waiting, 1 week of continuous eating sand). Thanks to all involved!

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ectizen's SP:WaW Tools - Map Thing (1.0a), Scenario W

(in reply to David Heath)
Post #: 48
- 3/29/2001 9:26:00 AM   
stutzkalter

 

Posts: 42
Joined: 2/16/2001
From: dortmund, germany
Status: offline
quote:

>Please check out the shipping costs now see if that helps. If it was just the Mega Campaign I could see considering to make a download version. But you will need to have all of SPWaW v5.0 as well. <
excuse me david, you will seperate spwaw 5.0 in any case, for the free download of it. so where is the problem to offer the Mega Campain as an download, for the people from europe. and maybe the is a way to integrate a registration, so that erveryone can download the Mega Campain, but have to pay(creditcard) for the registrationcode. think about, please. stutzkalter

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"was ist der unterschied zwischen der sonne und dem führer? die sonne geht im osten auf, der führer geht im osten unter ;)" uwe timm

(in reply to David Heath)
Post #: 49
- 3/29/2001 9:51:00 AM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		Its just not practical to have folks download the whole v5 game AND the 50+ MB Mega Campaign. 400+ MB!?! The big thing we learned from the problems folks have had downloading SP:WaW is that we WON:T try to go through that mess with paying customers we would spend our time dealing with "insert disk 2" issues and never design any games. The last game company that tried that method went out of business in about a month.

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(in reply to David Heath)
Post #: 50
- 3/29/2001 10:02:00 AM   
stutzkalter

 

Posts: 42
Joined: 2/16/2001
From: dortmund, germany
Status: offline
quote:

Its just not practical to have folks download the whole v5 game AND the 50+ MB Mega Campaign. 400+ MB!?! The big thing we learned from the problems folks have had downloading SP:WaW is that we WON:T try to go through that mess with paying customers we would spend our time dealing with "insert disk 2" issues and never design any games.
your post brounght up a new, but seperated question. will there be an free download of the 5.0 version anyway or just a update? thx stutzkalter

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"was ist der unterschied zwischen der sonne und dem führer? die sonne geht im osten auf, der führer geht im osten unter ;)" uwe timm

(in reply to David Heath)
Post #: 51
- 3/29/2001 10:06:00 AM   
Paul Vebber


Posts: 11430
Joined: 3/29/2000
From: Portsmouth RI
Status: offline 		There will be both an upgrade (From ver 4.X) (~50MB) and the complete game (still about 350MB).

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http://www.matrixgames.com/images/sig-logo-02.gif

(in reply to David Heath)
Post #: 52
- 3/29/2001 10:07:00 AM   
KG Erwin


Posts: 8981
Joined: 7/25/2000
From: Cross Lanes WV USA
Status: offline 		To the Matrix team, I'm starting to understand the headaches involved in dealing with a multinational customer base. I gotta order with a personal check, with all the attendant ordering delays, but I know I'll be getting a great product at a reasonable cost. To the overseas fans, all I can tell you as a Matrix fan is that these guys are doing the best they can to minimize shipping costs for you, but we're all still trying to adjust to a global business environment, and there's still a few hurdles to be crossed. We ALL, as wargaming fans, have a vested interest in seeing companies like Matrix succeed in a world dominated by too-big-for-our-own-good corporations. Try to be patient, and I'm sure you won't be disappointed.

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(in reply to David Heath)
Post #: 53
- 3/29/2001 10:16:00 AM   
Major Ed

 

Posts: 51
Joined: 9/23/2000
From: Jackson, MS USA
Status: offline 		Just placed my order for 1 mega campaign and 1 T-shirt. Had no problems and received my conformation e-mail within a few minutes. Thanks guys. The way we say that down south is "Y'all done good!" :D

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(in reply to David Heath)
Post #: 54
- 3/29/2001 11:10:00 AM   
Goblincat

 

Posts: 4
Joined: 3/16/2001
From: Michigan
Status: offline 		Ordered mine today. Thanks guys!

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"And his eyes have all the seeming of a demon's that is dreaming..."

(in reply to David Heath)
Post #: 55
- 3/29/2001 12:15:00 PM   
bchapman


Posts: 302
Joined: 3/30/2000
From: Oklahoma
Status: offline 		David, Paul, I sent several copies of ver 4.* overseas via airmail for less than $5 each. All seemed to arrive OK. If you can't come up with a cheaper shipping solution, maybe some of us guys stateside could order the cd;s and then resell/ship them to the overseas guys. This would take it out of you hands as far as having to deal with the tracking problem. Of course this brings up the question of how we would get paid (money orders?). I would be willing to try this if I not stepping on anyones toes or breaking the law. Bascom :confused:

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"A government big enough to give you everything you want is a government big enough to take from you everything you have."<br />- Gerald Ford

(in reply to David Heath)
Post #: 56
- 3/29/2001 12:16:00 PM   
Ryne

 

Posts: 22
Joined: 9/2/2000
From: Placentia, CA, USA
Status: offline 		Two campaigns, one tee-shirt!!!!! WoooHoooo!!! We get to give you money! Moola! Cashola!

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The best defense is a good offense...

(in reply to David Heath)
Post #: 57
- 3/29/2001 12:18:00 PM   
chief


Posts: 1660
Joined: 9/28/2000
From: Haines City FL, USA
Status: offline 		David H. Made it all the way through to the payment method page and got a blank time after time..it may be my old machine or a busy order net...Then lo and behold I recieved a copy of order verification and you all have no method of payment from me...now I call that trust...all kidding aside are you that busy on the ordering...please note that I also responded via E-mail..please let me pay I honestly owe Matrix :) :D

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"God Bless America and All the Young men and women who give their all to protect Her"....chief

(in reply to David Heath)
Post #: 58
- 3/29/2001 12:26:00 PM   
David Heath


Posts: 3274
Joined: 3/29/2000
From: Staten Island NY
Status: offline
quote:

Originally posted by chief: David H. Made it all the way through to the payment method page and got a blank time after time..it may be my old machine or a busy order net...Then lo and behold I recieved a copy of order verification and you all have no method of payment from me...now I call that trust...all kidding aside are you that busy on the ordering...please note that I also responded via E-mail..please let me pay I honestly owe Matrix :) :D
Hi No problem.... please e-mail a copy of your invoice. My e-mail is davidh@matrixgames.com

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(in reply to David Heath)
Post #: 59
- 3/29/2001 12:49:00 PM   
chief


Posts: 1660
Joined: 9/28/2000
From: Haines City FL, USA
Status: offline 		David H...invoice on the way via E-mail.. :D :confused: PS the info is correct and so is the amount, just need a method of payment and I'll send same...

_____________________________

"God Bless America and All the Young men and women who give their all to protect Her"....chief

(in reply to David Heath)
Post #: 60
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