I am concerned about the commercial implications of the high cost of shipping to Europe. Most SPWAW enthusiasts can't be extravagant with their money, and matrix needs to sell as many of these goodies as it can.
Surely, there must be someone among us in each European country with enough supporters who would be willing to act as "Consolidator" and be a central receiving point for orders to that country, so that the Transatlantic shipping can be done in bulk.
It would then mean paying local postage costs to get the individual packages to the final destinations.
This way, you bypass the big distributors who would probably not be interested in small turnover specialist prtoducts like this one.
European customers would have to wait longer for delivery, but if that means bringing the cost down significantly they may be happy to do so.
I can order it for shipping to my brother in Denver, who can then let me have it through our company mail for free, as long as the procedures set up for shipping/payment make provision for a shipping address that is different from the Credit card billing address, and as long as I can get beyond that damned error message after I enter my full shipping details and before the credit card details are presumably taken. :mad:
Posts: 548
Joined: 3/9/2001 From: SF Bay Area Status: offline
YAHOOOOOOOOOOOO!! JUST ORDERED AND CANT WAIT...............ITS JUST LIKE XMAS...MY WIFE SAYS IM LIKE A KID...(39)...I TELL HER I'M A BIG KID. THANKS MATRIX :) :D :p :cool: ;)
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Posts: 3274
Joined: 3/29/2000 From: Staten Island NY Status: offline
quote:
Originally posted by Fabs:
I am concerned about the commercial implications of the high cost of shipping to Europe. Most SPWAW enthusiasts can't be extravagant with their money, and matrix needs to sell as many of these goodies as it can.
Surely, there must be someone among us in each European country with enough supporters who would be willing to act as "Consolidator" and be a central receiving point for orders to that country, so that the Transatlantic shipping can be done in bulk.
It would then mean paying local postage costs to get the individual packages to the final destinations.
This way, you bypass the big distributors who would probably not be interested in small turnover specialist prtoducts like this one.
European customers would have to wait longer for delivery, but if that means bringing the cost down significantly they may be happy to do so.
I can order it for shipping to my brother in Denver, who can then let me have it through our company mail for free, as long as the procedures set up for shipping/payment make provision for a shipping address that is different from the Credit card billing address, and as long as I can get beyond that damned error message after I enter my full shipping details and before the credit card details are presumably taken. :mad:
Fabs they will NEVER let you ship to an address that is not the billing information Sorry that the only way they will do it.
Posts: 38
Joined: 9/26/2000 From: Puerto Rico Status: offline
Matrix:
I've tried countless times, during all hours of the day/night and haven't been able to process my order. The system keeps telling me "All Services Failed to Rate" -Incorrect or incomplete shipping information. I've completed all the blocks and my address is valid, so I'm stumped. Any ideas?
Mark.
Posts: 44
Joined: 5/8/2000 From: ypsilanti, MI, USA Status: offline
Marklaker, you might want to try just sending a money order or check. i had the same credit card problem over and over and finally hit snail mail option. Just print the email invoice and send it in. May take a few days to Puerto Rico but its better than nothing. Besides if its not ready to ship for a week or two, your check will be there already and when it is ready(the game), you'll get it just as fast. Unless of course Matrix waits to cash the check when the game is ready in which case you'll have to wait a few days like me.(matrix feel free to cash mine when you get it next sat. or monday :D ).
May not be the besy solution, but hope it helps. :)
3rd Recon
Posts: 23
Joined: 11/2/2000 From: Pittsburgh, PA USA Status: offline
Ordered mine yesterday morning. The ordering process was flawless and very well constructed. I am continously impressed by the support and interaction we receive on this forum. Thanks Matrix!!
Greg Kilroy
Still can't get my order in.Could someone at Matrix let us know when this is fixed via this forum?Understand teething problems,just anxious to get going.Thanks.
Posts: 132
Joined: 11/17/2000 From: Oulu, Finland Status: offline
If the MEGA Campaign part of the package is only 50 megs. I can't see any reason why you couldn't make that as a separate pay per download product. Of course if it's somehow linked with sp waw 5.0 so that it can't be separated easily there is problem, but seems that that isn't the case.
So far people have managed get that over 300+meg game package to themselves from various download sites. I bet that case with 5.0 will be same. We can get our hands to the free sp waw 5.0 and if you make the mega campaign part available as pay per download product everything will be perfect.
--
Cirrus
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Posts: 996
Joined: 4/8/2000 From: Directly above the centre of the Earth. Status: offline
Put in my order. Now I'll be pacing around headquarters waiting for my orders. You promise it's North Africa? Last time it was Russia. I near froze my a*se off.
troopie
I'm with DOD currently stationed in Europe. I have an APO address - but have been unable to place an order.
The shipping info page doesn't recognize my APO AE as a valid address.
Did I miss something? Or at present will this screen not support shipments to APO Addresses?
Anyone else with an APO get this to work?
Quote:
"Fabs they will NEVER let you ship to an address that is not the billing information Sorry that the only way they will do it."
Not so. I have used services like Amazon, CDNow.com or online wine merchants who will accept orders from people on their credit cards but ship to a different address, when they want to make sdomeone a gift of a book, a CD or a case of wine.
These sites will allow multiple addresses on a single account.
The account holder's billing address is taken as the billing address at the time of opening the account.
Any other address subsequently added on the account can be specified speparately on any order as the shipping address.
Posts: 11430
Joined: 3/29/2000 From: Portsmouth RI Status: offline
There is link between the Mega Campaign and v5 - you have to have v5 to play the Mega Campaign so you need at a minimum some 100MB or new material to play the Mega Campaign. Our experience to this point has shown the internet not to be reliable enough a method of transmission of that much data for commercial purposes.
We want to offer reliable, trouble-free service so we can make your buying experience "delightful" and not have to emloy a bevy of Customer Service Reps to handle problems. If we all have to be customer Service reps, we aren't desinging games. IF we aren't doing that we die.
We are working toward a good compromise the lets you buy from us with confidence and allows us the freedom to make the games you want to buy with the minimum of overhead.
IT will take some time to reach a "steady state" there. We appreciate your support and forbearance as we strive to that end.
Posts: 11430
Joined: 3/29/2000 From: Portsmouth RI Status: offline
We will look into this, but understand that we are not Amazon and not even comparable to a Wine Merchant in sales. We are very limited in the services we can support with the MICROSCOPIC market we cater too.
With a bootstrap organization like we are trying to establish (without deep pockets) there are limits to what we can do and how fast we can do it.
It hopefully will come, but its extremely complicated and extremely expensive to deploy a small market, international business overnight.
Keep offering suggestions thogh, we have explored most options pretty exhaustively, but there may well be something out their somepne suggests we slap our heads and go "Duuuhhhoooo" when we hear it ;)
Posts: 3274
Joined: 3/29/2000 From: Staten Island NY Status: offline
quote:
Originally posted by JNL:
I'm with DOD currently stationed in Europe. I have an APO address - but have been unable to place an order.
The shipping info page doesn't recognize my APO AE as a valid address.
Did I miss something? Or at present will this screen not support shipments to APO Addresses?
Anyone else with an APO get this to work?
JNL Please send me your information and I will mail it to you directly myself. My e-mail is davidh@matrixgames.com
You guys at Matrix deserve a medal for all the selfless work you have done to get Steel Panthers to where it is now. I’m glad to see you will finally begin to see some just compensation for the hard work you have been doing.
But you really have to find a better shipping method for your product. SPWAW + the first Mega Campaign is 19.99 US (31.45 CAN) + shipping 33.00 US (51.50 CAN) that’s 83.00 CAN!!!
I really want to send you the money with or without the “Mega Campaign” but I’ll be dammed if I give the US postal service 51.50 CAN.
I’m not sure why you would not ship regular US Mail. My wife is an ebay seller that has sent or received about 300 parcels in the last twelve months. In that time only two parcels have gone missing. That’s 0.66 per 100! Yes it can take several weeks but we’re not talking transplant organs here!
Charge an extra handling fee of 5.00US for foreign orders, as an insurance against lost or damaged shipments. I’d guess you would be hard pressed to have one package lost for every ten shipped. That leaves you with 50 US to deal with and reship lost orders.
I’d rather pay 40.00 US to Matrix games and 10$ for shipping than the option you have now. I hate to say or even think it but the option you have now is almost going to force foreign players to pirate a copy.
As it stands now I’ll just mail you a check for the game… opps the Mega Campaign, and wait for the 50 meg file to find its way onto the net.
You have no idea how much I want you guys to succeed. I imagine you must have already thought of this, but you could use some form of online registration. Distribute the Mega-Campaign file on gamming mag cd’s the net limewire ect, but require some form of keyed online registration, where a small unlock file is emailed to the registered user.
Lets face it no mater how you distribute this there will be some that will pirate it. I for one what to make sure you get what you have coming, but I’m not about to support the US postal service to do it!
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Posts: 11430
Joined: 3/29/2000 From: Portsmouth RI Status: offline
When I checked the system last night it quoted me a rate of 7.70US$ for shipping to Canada?
We will continue to look at our options to get the game to our substantial international audience.
Posts: 124
Joined: 5/23/2000 From: Melbourne, Vic, Australia Status: offline
Ouuchh !!
20 + 48 = 68 USD = 140 Aus
At these prices the meagacampaigns are out of my league (sorry, but new games cost about 90-100 Aus = 45 USD)
I have had stuff sent from US on a regular basis, mailing cost < 10 USD for RolePlaying stuff (A4 books, upto a kilogram)
I have also had stuff through chips and bits,
again 5-10 USD postage. Never had a single problem.
But I really would prefer a online solution, esp cause I am going to download V5.0 ASAP.
Anthony
The rates I am quoting are from the US postal service website link on your site. I have yet to be able to get a quote from your online ordering system as I keep getting the following error after I fill out my shipping info.
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
ERROR: Couldn't contact rating server!
Please contact website administrator. GoShip method has not been fully setup.
Error message: Couldn't contact rating server!
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
The USPS website rate calculator is a bit confusing so it is very likely I am just reading the incorrect rate information. It might mitigate some confusion if you quoted a few postal rates to give us all an idea of how much we are looking at. List a few common destination rates like Canada Australia, Germany, Korea, and South Africa.
I’ll wait and try the online ordering in a few days. I’m sure you will have this problem licked soon.
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Posts: 38
Joined: 9/26/2000 From: Puerto Rico Status: offline
Matrix:
Can you please provide me with a mailing address so I can send a check or credit card order for the Mega Campaign. I can't even get through the first step of the ordering process, because it doesn't seem to want to recognize my address.
I'm a US serviceman living in Puerto Rico with a 00735 zip code. I'd like to have it delivered UPS. If you can provide me an address and tally up the total, I'd be extremely grateful. My email address is marklaker@yahoo.com, if you'd prefer to send it this way.
Thanks much!
Posts: 167
Joined: 6/9/2000 From: Finland, Helsinki Status: offline
I checkin USPS international calculator and
find Airmail Letter-post cost 8.70$ 4-7days
arrival Max lenght 24",max lenght, height,depht combined is 36".
Weight is 1 pound,if 2 pound 13.30$ to Finland.
So why i get 58.00$ postcharge, when i use
Matrix calculate ?
Steel :eek:
Posts: 11430
Joined: 3/29/2000 From: Portsmouth RI Status: offline
Right now we are limited to trackable shipping means. THat is why "regular" postal rates are not available. We are workingon increasing our flexibility.
We understand the problems, but please recognize we do not have a shipping department and have to rely on "solution providers" to do many tasks for us. We are working with them to improve our flexibility in the options available for shipping, and the full range of alternatives.
Originally posted by David Heath:
Yes we know about this bug. I been told it was corrected. Please try it again. Please let me know how it goes. Thank you.
Order went thru fine, thx for all your work.
The math was a little off :p i chose the shipping option at $3.50 and the total said $5 for shipping,consider the difference a way pathetic tip :D i would of payed more to support Matrix,customer service is a relic of better days gone bye, so it's nice to see and be able to support [at least a little] a company that does it well.Look forward to supporting you more when your future games come out ;) keep up the good work.
P.S. hope you find a solution for the oversea's customers that works for them. Nothing is ever simple is it.
Thx again,i have sunblock 2000 and am patiently awaiting my marching orders
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Posts: 113
Joined: 12/9/2000 From: Leicester, England Status: offline
Just for information, every time I try and order I receive the following message (normally just after I hit the order button and once after filling in my address details) I have tried approximately 10 times over the last 4 days, last few times in last 10 mins.
Any ideas?
- - - - start quote - - - -
ERROR: Couldn't contact rating server!
Please contact website administrator. GoShip method has not been fully setup.
Error message: Couldn't contact rating server!
- - - - end quote - - - -
p.s. Have also emailed this to David Heath
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