Crash at start up

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All Forums >> [New Releases from Matrix Games] >> Conflict of Heroes Series >> Tech Support >> Crash at start up

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Crash at start up - 2/8/2015 6:02:24 AM

soloje1

Posts: 29
Joined: 6/17/2007
Status: offline

WINDOWS 7 /64 FRENCH version

at launch, the game crash after few second giving this error message : look below

I try to play on my lab top , same error message and a friend also have the same issue on his computer
I suspect that some last update of windows 7 create this issue
I tried to install again all the game 1.38 and version before without any succes

< Message edited by soloje1 -- 2/8/2015 7:17:32 AM >

Post #: 1

RE: Crash at start up - 2/8/2015 6:03:32 AM

soloje1

Posts: 29
Joined: 6/17/2007
Status: offline

< Message edited by soloje1 -- 2/8/2015 7:15:34 AM >

(in reply to soloje1)

Post #: 2

RE: Crash at start up - 2/8/2015 6:34:35 AM

PenCapChew

Posts: 27
Joined: 8/5/2006
Status: offline

I get a similar error with my English version of CoH. I have Win 7 as well with latest patch.

< Message edited by PenCapChew -- 2/8/2015 8:08:33 AM >

(in reply to soloje1)

Post #: 3

RE: Crash at start up - 2/8/2015 6:49:39 AM

PenCapChew

Posts: 27
Joined: 8/5/2006
Status: offline

" target="_blank">http://

(in reply to PenCapChew)

Post #: 4

RE: Crash at start up - 2/8/2015 6:51:09 AM

PenCapChew

Posts: 27
Joined: 8/5/2006
Status: offline

(in reply to PenCapChew)

Post #: 5

RE: Crash at start up - 2/9/2015 4:57:39 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

We are working on the issue and we hope to be able to fix it very soon.
We apologize for all the inconveniences.

(in reply to PenCapChew)

Post #: 6

RE: Crash at start up - 2/10/2015 4:18:01 PM

redmortis

Posts: 2
Joined: 2/10/2015
Status: offline

I just purchased all 3 Conflict of Heroes titles and they do not work.
I have the exact same start up crash as PenCapChew.
Come on guys. Any idea how soon this will be fixed?
How about a refund?

(in reply to VPaulus)

Post #: 7

RE: Crash at start up - 2/10/2015 4:59:15 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Hi Guys,

Please download the patch to fix this issue from the link below:
ftp://ftp.matrixgames.com/pub/ConflictofHeroes/ConflictofHeroes-Update-v139.zip

(in reply to redmortis)

Post #: 8

RE: Crash at start up - 2/11/2015 6:38:06 AM

PenCapChew

Posts: 27
Joined: 8/5/2006
Status: offline

Hey VPaulus,

That patch has solved my issue. I was able to log into the game without any crashes. Hopefully this patch will work for others. Thank you for taking the time to address the problem quickly.

(in reply to VPaulus)

Post #: 9

RE: Crash at start up - 2/11/2015 12:15:03 PM

redmortis

Posts: 2
Joined: 2/10/2015
Status: offline

Thanks guys! The patch worked. Great response time.

(in reply to PenCapChew)

Post #: 10

RE: Crash at start up - 2/18/2015 3:43:16 AM

o6dukeleto

Posts: 1
Joined: 2/18/2015
Status: offline

I get this same error when trying to play the demo and I cannot seem to apply the patch to the demo.

Since I cannot play the demo to see if this works on my system, I am not willing to purchase the game.

can you update the demo?

(in reply to soloje1)

Post #: 11

RE: Crash at start up - 2/18/2015 9:45:55 PM

adrianoku

Posts: 60
Joined: 12/17/2011
From: Italy
Status: offline

Hi guys, just installed the last version but it crashes at startup, also during installation when prompting for the installation path, it is empty...

this is the error:

Descrizione:
Stopped working

Firma problema:
Nome evento problema: APPCRASH
Application Name: HexGame.exe
Application Version: 1.39.5512.22560
Application Timestamp: 54d10611
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 53159a86
Exception Code: e0434f4d
Exception Offset: 0000c42d
Versione SO: 6.1.7601.2.1.0.256.48
ID impostazioni locali: 1040

Have win7 64bit
Any ideas?

_____________________________

Windows 7 pro 64
Intel I7 870 2.93Ghz Quad core
8 Gb DD3
NVIDIA GTX460

(in reply to o6dukeleto)

Post #: 12

RE: Crash at start up - 3/20/2015 9:41:32 PM

neotom

Posts: 2
Joined: 3/20/2015
Status: offline

Since I expirience same problem (SpriteFont issue) I have question is there a possibility to fix this in demo version?
Am I somehow able to run demo?
Does 1.39 patch apply for demo?

Thanks in advance.

(in reply to adrianoku)

Post #: 13

RE: Crash at start up - 3/24/2015 12:59:40 AM

tsnouffer

Posts: 95
Joined: 7/7/2012
Status: offline

A 1.2GB patch?!

_____________________________

________________

Games from the Front

(in reply to neotom)

Post #: 14

RE: Crash at start up - 3/24/2015 11:52:23 PM

neotom

Posts: 2
Joined: 3/20/2015
Status: offline

I have tried to install 1.30 patch (1,23Gb) on my demo but it asks for serial number...

Any ideas how to launch the demo on Win7 64-bit?

(in reply to tsnouffer)

Post #: 15

RE: Crash at start up - 3/30/2015 3:32:29 PM

adrianoku

Posts: 60
Joined: 12/17/2011
From: Italy
Status: offline

I've installed the 1.39 patch but the error is still there. Installed also in a win xp sp3 pc with same results... I PAYED for it how can I play IT !!!

EDIT: found a log where it says that can't find a folder "resources" in the game installation folder, and infact it doesn't exist...

< Message edited by gattok -- 3/30/2015 4:53:12 PM >

_____________________________

Windows 7 pro 64
Intel I7 870 2.93Ghz Quad core
8 Gb DD3
NVIDIA GTX460

(in reply to neotom)

Post #: 16

RE: Crash at start up - 3/30/2015 8:27:11 PM

adrianoku

Posts: 60
Joined: 12/17/2011
From: Italy
Status: offline

Ok resolved by the excellent team of support. After opening a ticket they've sent me the download link for the game then updateed to v1.39. Now it works fine.

_____________________________

Windows 7 pro 64
Intel I7 870 2.93Ghz Quad core
8 Gb DD3
NVIDIA GTX460

(in reply to adrianoku)

Post #: 17

RE: Crash at start up - 5/16/2015 12:18:31 PM

BONDU

Posts: 8
Joined: 6/26/2014
Status: offline

quote:

ORIGINAL: o6dukeleto

I get this same error when trying to play the demo and I cannot seem to apply the patch to the demo.

Since I cannot play the demo to see if this works on my system, I am not willing to purchase the game.

can you update the demo?

Same for me. Could you update the demo ? Thanks a lot !

(in reply to o6dukeleto)

Post #: 18

RE: Crash at start up - 5/31/2015 2:09:42 PM

giffin

Posts: 188
Joined: 3/24/2015
Status: offline

Not sure the demo of COH 1.8 is still being supported here but i couldn't get my version of the demo to work. The patches ask for a serial number so that didnt work.Its the same "Spritefont" error screen that everyone gets when you click to start the game. Any ideas?
thanks!