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Problems downloading game - 5/28/2015 7:11:17 PM   
Arturo28

 

Posts: 33
Joined: 5/28/2015
Status: offline 		Hello all,

I have just baught the game. And when I download the program DistantWorldsUniverse-SetupRelease-v1950.exe (40 Kb) file. I receive next message "The version of this file is not compatible with the version of windows you are running. Check your computer system information to see whether you need an X86 or a X64 version of the program, and then contact the software pblisher".

Please, How do I fix that to download the file?

Thanks
Post #: 1
RE: Problems downloading game - 5/28/2015 7:47:03 PM   
Bingeling

 

Posts: 5186
Joined: 8/12/2010
Status: offline 		What kind of OS do you have? I have never seen this reported.

Server 2000? Windows 8?

You could try some compability mode in the properties of the shortcut. And if desperate and not stopped by principles, get a steam key and install there. Sticky post about it on the main forum.

And you got a 40 kb file? I always thought it downloaded the whole setup, not an installer. The file I got is just over 1GB.

Are you sure you used the matrix download link, or Steam if that is where you bought?

(in reply to Arturo28)
Post #: 2
RE: Problems downloading game - 5/28/2015 7:52:40 PM   
Arturo28

 

Posts: 33
Joined: 5/28/2015
Status: offline 		Hello,

Thank you for your answer. I have Windows 7 x64.

I have just bought the game on bluesnap platform, and I am using the currunt link provided to me.

The file DistantWorldsUniverse-SetupRelease-v1950.exe I download is really 40 Bis, not 40 KB. Its seems is not correct.

Arturo

< Message edited by Arturo28 -- 5/28/2015 8:55:26 PM >

(in reply to Bingeling)
Post #: 3
RE: Problems downloading game - 5/28/2015 7:58:28 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		then you have a faulty download, delete it and retry the download again as it will be a bigger size

(in reply to Arturo28)
Post #: 4
RE: Problems downloading game - 5/28/2015 7:58:49 PM   
Bingeling

 

Posts: 5186
Joined: 8/12/2010
Status: offline 		It sounds like a dodgy site to me.

(in reply to Arturo28)
Post #: 5
RE: Problems downloading game - 5/28/2015 8:00:24 PM   
Arturo28

 

Posts: 33
Joined: 5/28/2015
Status: offline 		I have just tried but same result

(in reply to Bingeling)
Post #: 6
RE: Problems downloading game - 5/28/2015 8:45:22 PM   
KennyM

 

Posts: 8
Joined: 3/18/2009
Status: offline 		Same error using both download managers, rubbish.

(in reply to Arturo28)
Post #: 7
RE: Problems downloading game - 5/28/2015 9:05:21 PM   
Bingeling

 

Posts: 5186
Joined: 8/12/2010
Status: offline 		Where did you buy it?

(in reply to KennyM)
Post #: 8
RE: Problems downloading game - 5/28/2015 9:10:43 PM   
Arturo28

 

Posts: 33
Joined: 5/28/2015
Status: offline 		In this matrix game page
Using blusnap store.

(in reply to Bingeling)
Post #: 9
RE: Problems downloading game - 5/28/2015 9:13:30 PM   
Phc7006

 

Posts: 3
Joined: 5/28/2015
Status: offline 		Same here. Worse, I now get a screen that tells me I am not allowed to download because I exceeded the allowed number number of downloads. That thing Blusnap isn't even able to make a file consistency / size check before banning a customer... come on

Now, considering the price Matrix/Slitherine sell their games, they could at the very least offer their customer a better download service. Why isn't simply possible to login to one's account and download installers. Limited time for download is a thing of the past. That way, they just ruin their credibility...

Wrote to support, we'll see if they can be of any help.

Bought the game on Slitherine. OS WIn 7 4bits

< Message edited by Phc7006 -- 5/28/2015 10:14:30 PM >

(in reply to Arturo28)
Post #: 10
RE: Problems downloading game - 5/28/2015 9:17:44 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		That must be a corrupted download. The file size should be around 1.01 GB not 40KB.
Please check if your Internet Security programs aren't interfering with the download.
If the issue persists and you need new download links just open a tech support ticket or contact us at support[at]slitherine.co.uk.

(in reply to Arturo28)
Post #: 11
RE: Problems downloading game - 5/28/2015 9:20:11 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		For those who have contacted us and opened a ticket, I will provide with new download links from Plimus and from an alternate ftp server.

(in reply to VPaulus)
Post #: 12
RE: Problems downloading game - 5/28/2015 9:20:25 PM   
Arturo28

 

Posts: 33
Joined: 5/28/2015
Status: offline 		Hi,

Before downloading, my Mozilla programs is telling m the file is 40 bits size, and it get its as a 40 bits files.

It seems the file to download is really this size...

Arturo

(in reply to VPaulus)
Post #: 13
RE: Problems downloading game - 5/28/2015 9:21:21 PM   
Davohn

 

Posts: 2
Joined: 5/28/2015
Status: offline 		I'm getting exactly the same issue, 40kb installer download, having bought the game on the Matrix site about an hour ago.

I've logged a ticket with the order details.

Thanks

(in reply to VPaulus)
Post #: 14
RE: Problems downloading game - 5/28/2015 9:27:32 PM   
Phc7006

 

Posts: 3
Joined: 5/28/2015
Status: offline
Thanks for replying

I couldn'try with different parameters for the firewall since Bluesnap now tells "this product is not available for download". On the other hand, that's not the first thing I download with these settings, so my feeling is that Bluesnap could be the source of this issue.

I posted a ticket

The link to the ftp and the alternate source will be much welcome

(in reply to VPaulus)
Post #: 15
RE: Problems downloading game - 5/28/2015 10:02:45 PM   
TheWombat_matrixforum

 

Posts: 469
Joined: 8/2/2003
Status: offline 		Same issue. I registered the key so I can get it via Steam, but I would like my "normal" download as well. Opened a ticket for this too. I figured 40 bytes was a tad small :)

(in reply to Phc7006)
Post #: 16
RE: Problems downloading game - 5/28/2015 10:13:34 PM   
AbstractPlain

 

Posts: 3
Joined: 5/28/2015
Status: offline 		I'm having the same issue after I bought the game today. I'm only able to download 40kb and not the complete download regardless of what web browser I use. I sent a ticket but was sent the same Bluesnap link as before. So can't even download the game very frustrating.

(in reply to TheWombat_matrixforum)
Post #: 17
RE: Problems downloading game - 5/28/2015 10:17:47 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		On the ticket, there was also a download link from an alternate site. Please check it.

(in reply to AbstractPlain)
Post #: 18
RE: Problems downloading game - 5/28/2015 10:32:03 PM   
Tac2i


Posts: 2001
Joined: 4/12/2005
From: WV USA
Status: offline 		Same issue for me. There is no alternate link in the email.

quote:

ORIGINAL: AbstractPlain

I'm having the same issue after I bought the game today. I'm only able to download 40kb and not the complete download regardless of what web browser I use. I sent a ticket but was sent the same Bluesnap link as before. So can't even download the game very frustrating.



< Message edited by Webizen -- 5/28/2015 11:34:22 PM >

_____________________________

Tac2i (formerly webizen)

(in reply to AbstractPlain)
Post #: 19
RE: Problems downloading game - 5/28/2015 10:35:43 PM   
TheWombat_matrixforum

 

Posts: 469
Joined: 8/2/2003
Status: offline 		The download from the alternate site (the 1 gig zip file) seems to have worked, thanks. The original link and the same link sent in the email continues to result in a 40 byte file. First time ever I've had this issue with Matrix, so it's kind of odd.

(in reply to Tac2i)
Post #: 20
RE: Problems downloading game - 5/28/2015 10:36:28 PM   
Davohn

 

Posts: 2
Joined: 5/28/2015
Status: offline 		Support just sent me a Slitherine link and that worked for me, so hopefully you'll get sorted soon too. The Bluesnap link still doesn't work for me at least.

(in reply to Tac2i)
Post #: 21
RE: Problems downloading game - 5/28/2015 10:37:06 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		The alternate link is only provided if you open a tech support ticket or contact us at support{at]slitherine.co.uk.

(in reply to Tac2i)
Post #: 22
RE: Problems downloading game - 5/28/2015 10:53:34 PM   
AbstractPlain

 

Posts: 3
Joined: 5/28/2015
Status: offline
quote:

ORIGINAL: VPaulus

The alternate link is only provided if you open a tech support ticket or contact us at support{at]slitherine.co.uk.

I didn't receive any alternate links in my support ticket, just one link from Bluesnap which I suspect is the problem. Should I open a new ticket to get the working link?

(in reply to VPaulus)
Post #: 23
RE: Problems downloading game - 5/28/2015 10:58:54 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		I have just checked your ticket and the alternate site is displayed below the following sentence:
Alternately you can also download from the site below:

Anyway, I'll pm you now, your alternate link.

(in reply to AbstractPlain)
Post #: 24
RE: Problems downloading game - 5/28/2015 11:25:34 PM   
AbstractPlain

 

Posts: 3
Joined: 5/28/2015
Status: offline 		Thanks for the working link, I appreciate your help!

(in reply to VPaulus)
Post #: 25
RE: Problems downloading game - 5/29/2015 12:49:06 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi guys, we're investigating what could have gone wrong here and will fix any issues ASAP, but please continue to contact our support through the Help Desk or support@matrixgames.com if you need a new download link after purchase.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to AbstractPlain)
Post #: 26
RE: Problems downloading game - 5/29/2015 1:44:40 AM   
trebcourie

 

Posts: 301
Joined: 2/16/2007
Status: offline 		Same issues here--WIn7 and I get the same error message. The link in the download email gives me the same error.

(in reply to Erik Rutins)
Post #: 27
RE: Problems downloading game - 5/29/2015 8:47:02 AM   
KennyM

 

Posts: 8
Joined: 3/18/2009
Status: offline 		Support ticket resolved the issue with a New link and instructions on how to get a Steam Key. Excellent!

Thanks Support.

(in reply to Arturo28)
Post #: 28
RE: Problems downloading game - 5/29/2015 11:14:49 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Sorry for the problems guys. We're not sure exactly what went wrong but we have re-issued the download link to everyone who bought in the last 24 hours that should fix any potential issues.

If you continue to have problems just let us know and we'll get it fixed ASAP.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to KennyM)
Post #: 29
RE: Problems downloading game - 5/29/2015 12:32:31 PM   
Gerry Edwards


Posts: 163
Joined: 2/22/2013
Status: offline 		Hello everyone,

We have implemented a fix that should resolve the download issue for you. Your original download links should be working now.

If you have any further issues please let us know.

Cheers,
Gerry

_____________________________

Those who came before pave the path of tomorrow.

(in reply to IainMcNeil)
Post #: 30
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