RE: The new shopping cart is now in Beta!

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RE: The new shopping cart is now in Beta! - 10/15/2015 7:01:21 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

Rick, I have checked it appears that the BlueSnap API used by the new shopping card has problems with gift cards. People at BlueSnap are looking into fixing it. I will update on the issue as soon as I hear from them. Thanks.

(in reply to rickier65)

Post #: 31

RE: The new shopping cart is now in Beta! - 10/15/2015 8:44:02 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Thanks Rick - if you let support know the coupon code we'll look in to it. Out of interest were you trying to use it for the same item in the live and test cart? Which item in the test cart did it fail on?

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Director
Matrix Games

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Post #: 32

RE: The new shopping cart is now in Beta! - 10/15/2015 9:55:35 PM

rickier65

Posts: 14231
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: Iain McNeil

Thanks Rick - if you let support know the coupon code we'll look in to it. Out of interest were you trying to use it for the same item in the live and test cart? Which item in the test cart did it fail on?

I can do that. And yes, same item in both carts. GG Operation Torch expansion.

thanks
Rick

(in reply to IainMcNeil)

Post #: 33

RE: The new shopping cart is now in Beta! - 10/15/2015 9:56:08 PM

rickier65

Posts: 14231
Joined: 4/20/2000
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quote:

ORIGINAL: valeryvdr

Rick, I have checked it appears that the BlueSnap API used by the new shopping card has problems with gift cards. People at BlueSnap are looking into fixing it. I will update on the issue as soon as I hear from them. Thanks.

Ah, ok, thanks!

Rick

(in reply to valeryvdr)

Post #: 34

RE: The new shopping cart is now in Beta! - 10/16/2015 5:51:04 AM

rhondabrwn

Posts: 2570
Joined: 9/29/2004
From: Snowflake, Arizona
Status: offline

I got a slightly different error message

Microsoft VBScript runtime error '800a000d'

Type mismatch

/Default.asp, line 22

Running Windows 10, tried this with Chrome and Edge browsers. Edge just says it can't find the page and that it might be down for maintenance.

I'll keep trying.

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Love & Peace,

Far Dareis Mai

My old Piczo site seems to be gone, so no more Navajo Nation pics :(

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Post #: 35

RE: The new shopping cart is now in Beta! - 10/16/2015 11:22:28 AM

Yogi the Great

Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline

quote:

ORIGINAL: Yogi the Great

quote:

ORIGINAL: valeryvdr

Yogi, we are still looking what happens to the email you are supposed to receive from BlueSnap with the order details.

Regarding the second email with shipping/tracking information, you will receive it when the order is shipped, usually withing 1-2 business days.

Ok thank you.

This morning I did get the your DVD has shipped email from Matrix. Still nothing on order receipt/amount verification front.

< Message edited by Yogi the Great -- 10/16/2015 12:28:36 PM >

(in reply to Yogi the Great)

Post #: 36

RE: The new shopping cart is now in Beta! - 10/16/2015 3:18:03 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Rhonda when exactly did you get the error?

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Matrix Games

(in reply to Yogi the Great)

Post #: 37

RE: The new shopping cart is now in Beta! - 10/16/2015 5:34:27 PM

Freyr Oakenshield

Posts: 541
Joined: 4/25/2014
Status: offline

quote:

ORIGINAL: Iain McNeil

Thanks for the feedback guys.

1-3 is the current max of any one game. The only time we tend to get more than 1-2 items in a cart is if someone is trying to use a bad credit card. Its rare but it happens. We have very if if any real orders asking for more than 3 of a single game. It's a balance between making it user friendly and avoiding fraud.

Are you just testing the system or you actually wanted more than 3 copies of a game? How often do people want to order more than 3 units of a single game?

We'll check out the issue with more than 5 items in the cart. What OS and browser are you using when you see this issue?

Win10, Internet Explorer. Just testing. (not sure if all the above refers to my post...)

< Message edited by Freyr Oakenshield -- 10/16/2015 6:36:42 PM >

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(in reply to IainMcNeil)

Post #: 38

RE: The new shopping cart is now in Beta! - 10/16/2015 6:12:49 PM

Franciscus

Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline

Hi

When trying to pay an order I can only select a "new credit card" option. Paypal is not a valid option, although it is supposed to be.

Using Safari under OsX ElCapitan, and also with Firefox on Windows 7

Regards

< Message edited by Franciscus -- 10/16/2015 9:54:30 PM >

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Post #: 39

RE: The new shopping cart is now in Beta! - 10/16/2015 7:57:55 PM

rhondabrwn

Posts: 2570
Joined: 9/29/2004
From: Snowflake, Arizona
Status: offline

quote:

ORIGINAL: Iain McNeil

Rhonda when exactly did you get the error?

Just before and right after the post... and again about two hours later. So in the range of 11 pm to 1:45 am (Mountain Time Zone)

Haven't tried it yet today but will and advise if anything has changed.

_____________________________

Love & Peace,

Far Dareis Mai

My old Piczo site seems to be gone, so no more Navajo Nation pics :(

(in reply to IainMcNeil)

Post #: 40

RE: The new shopping cart is now in Beta! - 10/16/2015 8:09:49 PM

rhondabrwn

Posts: 2570
Joined: 9/29/2004
From: Snowflake, Arizona
Status: offline

Tried again... no change on either browser

Turned off my Firewall... no change

_____________________________

Love & Peace,

Far Dareis Mai

My old Piczo site seems to be gone, so no more Navajo Nation pics :(

(in reply to rhondabrwn)

Post #: 41

RE: The new shopping cart is now in Beta! - 10/17/2015 6:05:38 PM

Franciscus

Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline

quote:

ORIGINAL: Franciscus

Hi

When trying to pay an order I can only select a "new credit card" option. Paypal is not a valid option, although it is supposed to be.

Using Safari under OsX ElCapitan, and also with Firefox on Windows 7

Regards

Edit: Forgot to add that using a credit card everything went smoothly (Firefox, Windows 7; bought operation Torch), although no email receipt was sent to me...

Regards

< Message edited by Franciscus -- 10/17/2015 7:26:28 PM >

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Post #: 42

RE: The new shopping cart is now in Beta! - 10/17/2015 10:55:36 PM

Yogi the Great

Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline

My boxed copy came today. I still have not gotten any email confirming the purchase or receipt for amount.

Ironically they were able to send me an email about the problem of not getting emails.

(in reply to Franciscus)

Post #: 43

RE: The new shopping cart is now in Beta! - 10/17/2015 10:56:03 PM

rhondabrwn

Posts: 2570
Joined: 9/29/2004
From: Snowflake, Arizona
Status: offline

Used my SmartPhone (Galaxy S4 via T-Mobile) and that worked.

Bought the new Operation SeaLion product.

Didn't see a 10% discount

Am downloading without a problem (to my phone), but no emails to confirm the purchase or provide serial number.

Still no luck accessing via my PC.

_____________________________

Love & Peace,

Far Dareis Mai

My old Piczo site seems to be gone, so no more Navajo Nation pics :(

(in reply to Franciscus)

Post #: 44

RE: The new shopping cart is now in Beta! - 10/18/2015 10:19:28 PM

Raikkonen

Posts: 117
Joined: 11/27/2010
Status: offline

Finally went to make my purchase. Have several games in the cart. Enter my CC info and when I submit, I get a screen with FAULT and a message to contact Slitherine. Any ideas? Don't want to miss the sale...

(in reply to rhondabrwn)

Post #: 45

RE: The new shopping cart is now in Beta! - 10/19/2015 2:20:30 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

(in reply to Raikkonen)

Post #: 46

RE: The new shopping cart is now in Beta! - 10/19/2015 2:26:08 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

tommict, I see the error in logs that occurs when you place a purchase, I will fix it and let you know when you can give it another try. Thanks.

(in reply to Raikkonen)

Post #: 47

RE: The new shopping cart is now in Beta! - 10/19/2015 8:19:18 PM

Yogi the Great

Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline

quote:

ORIGINAL: valeryvdr

On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

FYI if you have sent them I didn't get them.

(in reply to valeryvdr)

Post #: 48

RE: The new shopping cart is now in Beta! - 10/19/2015 8:55:47 PM

Franciscus

Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline

quote:

ORIGINAL: Yogi the Great

quote:

ORIGINAL: valeryvdr

On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

FYI if you have sent them I didn't get them.

Me neither

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Post #: 49

RE: The new shopping cart is now in Beta! - 10/19/2015 9:13:00 PM

rhondabrwn

Posts: 2570
Joined: 9/29/2004
From: Snowflake, Arizona
Status: offline

quote:

ORIGINAL: Franciscus

quote:

ORIGINAL: Yogi the Great

quote:

ORIGINAL: valeryvdr

On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

FYI if you have sent them I didn't get them.

Me neither

I haven't either, but I got my serial number from the Member's Club page.

Just noticed a minute ago on my checking account... when I purchased Sealion there was a $1 charge and then a $9.99 charge followed by a debit for the $1. Still no 10% discount... I assume the $1 was supposed to be my discount, but not applied correctly.

Glad to be helping out with getting things running smoothly though.

_____________________________

Love & Peace,

Far Dareis Mai

My old Piczo site seems to be gone, so no more Navajo Nation pics :(

(in reply to Franciscus)

Post #: 50

RE: The new shopping cart is now in Beta! - 10/20/2015 6:41:04 AM

rhondabrwn

Posts: 2570
Joined: 9/29/2004
From: Snowflake, Arizona
Status: offline

Just ordered Star hammer and it worked perfectly. Got my emails instantly and got the extra 10% discount.

Still using my phone though... same error on my PC :(

_____________________________

Love & Peace,

Far Dareis Mai

My old Piczo site seems to be gone, so no more Navajo Nation pics :(

(in reply to rhondabrwn)

Post #: 51

RE: The new shopping cart is now in Beta! - 10/20/2015 6:05:51 PM

Raikkonen

Posts: 117
Joined: 11/27/2010
Status: offline

Any fix for my FAULT? I assume the sale will run until this part is fixed!

Tom

(in reply to rhondabrwn)

Post #: 52

RE: The new shopping cart is now in Beta! - 10/20/2015 10:26:29 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

Tom, please give it another try, I think I have fixed the problem. Thanks

(in reply to Raikkonen)

Post #: 53

RE: The new shopping cart is now in Beta! - 10/21/2015 12:55:52 AM

Raikkonen

Posts: 117
Joined: 11/27/2010
Status: offline

Nope, just tried it, same result:

"FAULT
Error occured during charging your credit card, please contact technical support at support@slitherine.co.uk for more information."

(in reply to valeryvdr)

Post #: 54

RE: The new shopping cart is now in Beta! - 10/21/2015 3:59:02 AM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

Yep, there was another bug causing another problem. Please give it another try. Thanks.

(in reply to Raikkonen)

Post #: 55

RE: The new shopping cart is now in Beta! - 10/21/2015 7:32:38 AM

rickier65

Posts: 14231
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: Rick

quote:

ORIGINAL: valeryvdr

Rick, I have checked it appears that the BlueSnap API used by the new shopping card has problems with gift cards. People at BlueSnap are looking into fixing it. I will update on the issue as soon as I hear from them. Thanks.

Ah, ok, thanks!

Rick

I didn't hear any follow-up but I decided to try again just in case, and the coupon code worked correctly this time. I also received confirmation emails on the purchase as well as the key.

Thanks!
Rick

(in reply to rickier65)

Post #: 56

RE: The new shopping cart is now in Beta! - 10/21/2015 12:46:38 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

Perfect, I received today morning the note that BlueSnap fixed gift cards and was about to post it.

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Post #: 57

RE: The new shopping cart is now in Beta! - 10/21/2015 12:51:30 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

rhondabrwn, I am looking into your purchasing problem on PC.

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Post #: 58

RE: The new shopping cart is now in Beta! - 10/21/2015 2:01:31 PM

Raikkonen

Posts: 117
Joined: 11/27/2010
Status: offline

Done! Worked fine, thank you for all the help.

(in reply to valeryvdr)

Post #: 59

RE: The new shopping cart is now in Beta! - 10/21/2015 3:25:46 PM

valeryvdr

Posts: 58
Joined: 6/27/2012
Status: offline

rhondabrwn, could you email me to support@matrixgames.com the link of the page where you are getting the error along with your external IP address. Thanks.

(in reply to rhondabrwn)

Post #: 60