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[RESOLVED] Update to 1.09 doesn't work

 
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[RESOLVED] Update to 1.09 doesn't work - 10/22/2015 6:21:36 PM   
Helderik

 

Posts: 32
Joined: 6/25/2014
Status: offline 		Hello,

When starting command and selecting check for update, an update 1.09 is available. However, for some reason the update doesn't work. It doesn't get to download, saying an error occurred while opening an ftp file
Actually, the updater has never worked for me (been a command user since 1.04), but I have always used download links on the forum which worked fine...

So i have two questions...

1). Is a download link via the forum available?
2). Is this a known updater problem and can I do anything to solve this? Is this a firewall isue?

BTW, I am downloading NI at the moment, so this might contain the solution?

Thank you very much for your support!

Erik


< Message edited by Sunburn -- 12/3/2015 5:49:53 AM >
Post #: 1
RE: Update to 1.09 doesn't work - 10/22/2015 6:35:58 PM   
Mini_Von


Posts: 134
Joined: 12/17/2013
Status: offline
quote:

When starting command and selecting check for update, an update 1.09 is available. However, for some reason the update doesn't work. It doesn't get to download, saying an error occurred while opening an ftp file


Same problem. Can we have an update link put in the forum?

_____________________________


(in reply to Helderik)
Post #: 2
RE: Update to 1.09 doesn't work - 10/22/2015 6:49:30 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Northern Inferno includes the patch so you won't need it if you have that. I've asked for the patch link to be posted here but I don't have it myself. The size of the file is causing all sorts of headaches. It works fine for us but some people are having issues with the auto updater.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Mini_Von)
Post #: 3
RE: Update to 1.09 doesn't work - 10/22/2015 7:00:54 PM   
HybridSpyda

 

Posts: 72
Status: offline 		Sorry to hear that you are having issues with the update process for v1.09.

A direct download link for the update can be found here.

_____________________________

Matthew Ravenwood

QA & Operations Manager


(in reply to IainMcNeil)
Post #: 4
RE: Update to 1.09 doesn't work - 10/22/2015 7:57:27 PM   
Helderik

 

Posts: 32
Joined: 6/25/2014
Status: offline 		Thank you for your quick response as always!

I only see a RC11 link, but not the final version. Am I doing something wrong?

Thanks again for your help!


Erik


(in reply to HybridSpyda)
Post #: 5
RE: Update to 1.09 doesn't work - 10/22/2015 8:14:14 PM   
Randomizer


Posts: 1473
Joined: 6/28/2008
Status: offline
quote:

ORIGINAL: Iain McNeil

Northern Inferno includes the patch so you won't need it if you have that. I've asked for the patch link to be posted here but I don't have it myself. The size of the file is causing all sorts of headaches. It works fine for us but some people are having issues with the auto updater.

Over an hour into a three-plus hour download I got disconnected at the source. Re-establishing the connection required a start from scratch with another 197-minute download time. The last release candidate downloaded in less than five-minutes so not updating CMANO today is probably a good plan.

Thanks in advance for V1.09.

-C

(in reply to IainMcNeil)
Post #: 6
RE: Update to 1.09 doesn't work - 10/22/2015 8:47:18 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Hi guys - this it the direct link to the file:
ftp://ftp.matrixgames.com/pub/CommandModernAirNavalOperations/CommandMANO-CommandNI-SetupRelease-v109.zip

It works for me - are you saying you ant download it?

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Randomizer)
Post #: 7
RE: Update to 1.09 doesn't work - 10/22/2015 8:50:43 PM   
FoxZz

 

Posts: 92
Joined: 4/28/2015
Status: offline 		Hi, my game has been updated though steam, even if usually it doesn't, and now when I'm launching the game trough steam, when I want to load a scenario or anything, it tells me, "To perform the requested action, you need a liscence for C:MANO"

What should I do ?

(in reply to IainMcNeil)
Post #: 8
RE: Update to 1.09 doesn't work - 10/22/2015 8:54:47 PM   
Mini_Von


Posts: 134
Joined: 12/17/2013
Status: offline
quote:

ORIGINAL: HybridSpyda

Sorry to hear that you are having issues with the update process for v1.09.

A direct download link for the update can be found here.


Link worked for me. Took about 30 min.

Thanks,
Rob

< Message edited by Mini_Von -- 10/22/2015 9:55:45 PM >

_____________________________


(in reply to FoxZz)
Post #: 9
RE: Update to 1.09 doesn't work - 10/22/2015 9:22:51 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		We're investigating the steam issue. Everything works on our 2 machines we've tested it on after patching to 1.09, but we've had a number of reports of problems. Can you try verifying your files set to see if that helps.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Mini_Von)
Post #: 10
RE: Update to 1.09 doesn't work - 10/22/2015 9:23:13 PM   
anxiousbob

 

Posts: 57
Joined: 2/18/2015
Status: offline 		You guys might want to sticky this on the main forum page, I almost missed it

(in reply to IainMcNeil)
Post #: 11
RE: Update to 1.09 doesn't work - 10/22/2015 9:24:54 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		More mirrors:

http://ftp.us.matrixgames.com/pub/CommandModernAirNavalOperations/CommandMANO-CommandNI-SetupRelease-v109.zip
http://ftp.eu.matrixgames.com/pub/CommandModernAirNavalOperations/CommandMANO-CommandNI-SetupRelease-v109.zip
http://ftp.ca.matrixgames.com/pub/CommandModernAirNavalOperations/CommandMANO-CommandNI-SetupRelease-v109.zip

(in reply to Mini_Von)
Post #: 12
RE: Update to 1.09 doesn't work - 10/22/2015 9:44:47 PM   
FoxZz

 

Posts: 92
Joined: 4/28/2015
Status: offline 		Tried to verify the integrity of the game files with steam, but files were okay and the problem was still here.

(in reply to VPaulus)
Post #: 13
RE: Update to 1.09 doesn't work - 10/22/2015 10:00:01 PM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		Hi all,

For Steam-specific license issue, see this: http://steamcommunity.com/app/321410/discussions/0/483368526571383000/

Thanks!

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(in reply to FoxZz)
Post #: 14
RE: Update to 1.09 doesn't work - 10/22/2015 10:11:11 PM   
stilesw


Posts: 1497
Joined: 6/26/2014
From: Hansville, WA, USA
Status: offline 		Positive feedback: I purchased NI today through Matrix (not a Steam fan). It downloaded with v1.09 Final release in less than 10 minutes. Five more minutes to update on my PC and it has been working perfectly. Kudos for the fine product!

-Wayne Stiles

(in reply to Dimitris)
Post #: 15
RE: Update to 1.09 doesn't work - 10/23/2015 12:09:01 AM   
Randomizer


Posts: 1473
Joined: 6/28/2008
Status: offline
quote:

ORIGINAL: Iain McNeil

Hi guys - this it the direct link to the file:
ftp://ftp.matrixgames.com/pub/CommandModernAirNavalOperations/CommandMANO-CommandNI-SetupRelease-v109.zip

It works for me - are you saying you ant download it?

I tried to use the update utility in the autorun menu for CMANO twice without success as was disconnected at the source both times. Will try the CA mirror server and see what happens. Thanks.

-C

Edit:
Mirror download worked, update completed and found to be correct. Thanks to the entire team for their efforts.

< Message edited by Randomizer -- 10/23/2015 5:32:45 AM >

(in reply to IainMcNeil)
Post #: 16
RE: Update to 1.09 doesn't work - 11/30/2015 4:51:17 AM   
valkyrion

 

Posts: 40
Joined: 11/6/2014
Status: offline 		Why does the built in updated not work?
I just keep getting could not connect to FTP issues. Glad I found this though.

(in reply to Randomizer)
Post #: 17
RE: Update to 1.09 doesn't work - 12/1/2015 5:18:05 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		I installed the update 1.09 and then I purchased the extension Northern Info, but it won't install! What now?

(in reply to valkyrion)
Post #: 18
RE: Update to 1.09 doesn't work - 12/1/2015 5:24:43 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		Inserted license key and then it says something about 'sharing violation'. Anyone?

(in reply to bosbes)
Post #: 19
RE: Update to 1.09 doesn't work - 12/1/2015 5:35:40 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		Now, nothing works anymore! The downloaded file of Northern Info won't open because in use somewhere else? After a while it says that it couldn't start setup....

(in reply to bosbes)
Post #: 20
RE: Update to 1.09 doesn't work - 12/1/2015 5:44:47 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		Part three

In double clicking the file Northern Info it says that this file is already in use by another programme. Further it reads C/users/beheer-1/App Data/Local/Temp/-ir-sf-temp-5-irsetup. Hopefully somebody can help me?

(in reply to bosbes)
Post #: 21
RE: Update to 1.09 doesn't work - 12/1/2015 6:25:17 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		Since last reports it has got worse. PC refused to start. I think I will submit a ticket.

(in reply to bosbes)
Post #: 22
RE: Update to 1.09 doesn't work - 12/1/2015 8:42:07 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		That's usually caused by the interference of a security Internet program (like anti-virus, anti-malware,etc.).
Please temporarily disable them while you are attempting to download and install the update.

(in reply to bosbes)
Post #: 23
RE: Update to 1.09 doesn't work - 12/1/2015 8:54:05 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		After hours searching for answers, I came to the same conclusion that I might be my antivirusprogramme... Well, yes, it was....
I didn't know this could be the problem since I've never encountered this kind of problem before and believe me; I have bought more than one game from matrix and never had an issue with antivirusprogramme.
Well, many hours spent and found a solution. Thanks for the help

(in reply to VPaulus)
Post #: 24
RE: Update to 1.09 doesn't work - 12/2/2015 6:52:44 AM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		We're sorry that your antivirus program does not strike the correct balance between security and functionality.

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(in reply to bosbes)
Post #: 25
RE: Update to 1.09 doesn't work - 12/2/2015 5:13:15 PM   
bosbes

 

Posts: 114
Joined: 10/20/2008
Status: offline 		Well, I recently installed a more performant antivirus programme wich is more 'alert' to outside 'threats'.

(in reply to Dimitris)
Post #: 26
RE: Update to 1.09 doesn't work - 12/2/2015 5:17:49 PM   
mikmykWS

 

Posts: 11524
Joined: 3/22/2005
Status: offline 		what AV is it?

Mike

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(in reply to bosbes)
Post #: 27
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