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RE: Reforged issue (Steam Install)

 
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RE: Reforged issue (Steam Install) - 11/13/2015 1:51:41 AM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline 		roger that

verified game cache, 8 files needed to be re-aquired. Tried to start game, froze at same cdkey screen. Steam bootstrapper stopped running, screen with choice wait for program to respond or shutdown program. I shutdown program, bring steam window back up, see under FPC game still running, try to shutdown steam, prompts to shutdown FPC first, can't shut steam down.Check task manager, see 3 instances of automenu running, can only shut down one. Going to reboot and delete local content and download again.

Deleted local content, downloaded again, still same issue. While it was frozen at the cdkey screen i did go into task manager and saw that again there was 3 instances of autorun exe. running. I could shutdown steam through task manager, but when i restarted steam it showed FPC as still running. I could only end task on 1 instance of the autorun exe. the other 2 i can only make go away by rebooting my computer.

< Message edited by **budd** -- 11/13/2015 3:35:05 AM >

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to CapnDarwin)
Post #: 31
RE: Reforged issue (Steam Install) - 11/13/2015 3:12:48 AM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline 		deleted local content and downloaded again this time didn't install reforged. Game ran fine version 2.0.10, installed reforge and back to the same problem. Again 3 instances of the autorun exe. process running in task manager. Done for today i'll check back tomorrow.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to budd)
Post #: 32
RE: Reforged issue (Steam Install) - 11/13/2015 7:36:10 AM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline 		Budd, I had the same problem and solved by downloading Steam again (maybe is a new release) and installing OVER your installed version.

(in reply to CapnDarwin)
Post #: 33
RE: Reforged issue (Steam Install) - 11/13/2015 10:11:22 AM   
schmolywar

 

Posts: 178
Joined: 12/12/2010
Status: offline 		Are we getting closer to a hotfix here?

_____________________________

"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

(in reply to Swiso)
Post #: 34
RE: Reforged issue (Steam Install) - 11/13/2015 12:28:43 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		We've just posted a hotfix update on Steam that should resolve this issue. Please restart Steam, let it download and install and let us know if it resolves the issue for you.

Apologies for the inconvenience!

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to schmolywar)
Post #: 35
RE: Reforged issue (Steam Install) - 11/13/2015 12:48:37 PM   
francescoperrone

 

Posts: 14
Joined: 6/14/2014
Status: offline 		worked for me...thanks

(in reply to Erik Rutins)
Post #: 36
RE: Reforged issue (Steam Install) - 11/13/2015 1:23:48 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline 		Not for me...game dont start...I see the main menu but when i click start game, nothing happen

(in reply to francescoperrone)
Post #: 37
RE: Reforged issue (Steam Install) - 11/13/2015 1:25:05 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Did you see the update download and install through Steam? Do you mean when you click "Play Game" from the initial game menu? Is that game menu labeled with the Germany Reforged logo?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Swiso)
Post #: 38
RE: Reforged issue (Steam Install) - 11/13/2015 1:30:05 PM   
francescoperrone

 

Posts: 14
Joined: 6/14/2014
Status: offline 		Swiso has a different issue from mine : mine was germany reforged scenarios not starting, red storm was working fine

(in reply to Erik Rutins)
Post #: 39
RE: Reforged issue (Steam Install) - 11/13/2015 1:34:28 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline 		same problem chicco....me too had germany reforged not starting.

Erik...I restarted Steam, saw the download (5.8 MB size), then started the game, saw the germany reforged logo, and when I need to choose between read manual or play game, I click play game but nothing happen.
I cleaned the local files of the game, redownloaded, installed again, ttried second time, same problem

EDIT : game not starting but I see on the left side of Steam interface window that the game is running.... but nothing happen

EDIT 2: If I go to task manager on Windows, I see 3 process named "FPRS.exe *32" (120 kb) running....not possible to close those processes...dont know if game related, but restarting windows, going on task manager again, those processes are not there...they appear only after starting the game I think.

< Message edited by Swiso -- 11/13/2015 2:42:10 PM >

(in reply to francescoperrone)
Post #: 40
RE: Reforged issue (Steam Install) - 11/13/2015 1:45:25 PM   
schmolywar

 

Posts: 178
Joined: 12/12/2010
Status: offline 		Works!

_____________________________

"The Russian advance over this hastily improvised road, constructed with the aid of the most primitive facilities, was, for a time,accompanied by the strains of band music.".

-Peculiarities of russian warfare

(in reply to Swiso)
Post #: 41
RE: Reforged issue (Steam Install) - 11/13/2015 1:54:19 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		@Swiso, can you reboot and try deleting the flashpoint.ini in the games install folder. This worked for some people.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to schmolywar)
Post #: 42
RE: Reforged issue (Steam Install) - 11/13/2015 2:06:25 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline 		Nope....I closed Steam, deleted that file, restarted Steam, Checked integrity of local files (was ok, then started the game, same problem...I see "Game Running" on the left of Steam window, but game doesent start.

(in reply to IainMcNeil)
Post #: 43
RE: Reforged issue (Steam Install) - 11/13/2015 2:20:26 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Swiso, can you open Task Manager and see if there are multiple autorun.exe files running at the crash? There are some systems having this issue at start or close and it appears to be a Steam issue. One player was able to fix the problem by reinstalling the latest Steam install over top his existing, deleted the game files and downloaded and installed the game again. We are going to be looking into this problem with Steam and the autorun.exe and see if a better solution is out there for this problem.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Swiso)
Post #: 44
RE: Reforged issue (Steam Install) - 11/13/2015 2:38:53 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline
quote:

ORIGINAL: Capn Darwin

Swiso, can you open Task Manager and see if there are multiple autorun.exe files running at the crash? There are some systems having this issue at start or close and it appears to be a Steam issue. One player was able to fix the problem by reinstalling the latest Steam install over top his existing, deleted the game files and downloaded and installed the game again. We are going to be looking into this problem with Steam and the autorun.exe and see if a better solution is out there for this problem.


Hi, no...only one autorun.exe file running, but on the other hand, I see three FPRS.exe *32 fils running at the same time and not possible to close them...to do it I need to restart the PC, then these files are gone from Task manager

(in reply to CapnDarwin)
Post #: 45
RE: Reforged issue (Steam Install) - 11/13/2015 2:53:17 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline
quote:

ORIGINAL: Capn Darwin
One player was able to fix the problem by reinstalling the latest Steam install over top his existing, deleted the game files and downloaded and installed the game again. We are going to be looking into this problem with Steam and the autorun.exe and see if a better solution is out there for this problem.


Tried but no success.

(in reply to CapnDarwin)
Post #: 46
RE: Reforged issue (Steam Install) - 11/13/2015 5:38:13 PM   
TheWombat_matrixforum

 

Posts: 469
Joined: 8/2/2003
Status: offline 		Thanks for the hotfix, works fine now. Good luck to the others who have different issues.

(in reply to Swiso)
Post #: 47
RE: Reforged issue (Steam Install) - 11/13/2015 6:47:28 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Wombat, Thanks for letting us know you are up and running.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to TheWombat_matrixforum)
Post #: 48
RE: Reforged issue (Steam Install) - 11/13/2015 7:05:28 PM   
pekische

 

Posts: 184
Joined: 8/20/2012
From: Czech republic
Status: offline 		I have the same issue like Swiso. The game doesn't start after installation of Germany Reforged. Only initial screen I can see. After click on start button nothing happens. I have reinstall steam client and the game also. Nothing helped. My OS - Win 10.

< Message edited by pekische -- 11/13/2015 8:06:07 PM >

(in reply to CapnDarwin)
Post #: 49
RE: Reforged issue (Steam Install) - 11/13/2015 7:33:41 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		For swiso and pekische, have you tried installing the game or steam update using the Run as Admin function? Also see if launching the game using that function from the shortcut works better. Let us know if you get a bug report, or looking at task manager, see more than one instance of Autorun.exe or FPRS.exe in the list.

We are looking into these odd cases and hope to find a solution soon. Thanks for your patience.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to pekische)
Post #: 50
RE: Reforged issue (Steam Install) - 11/13/2015 8:05:14 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline
quote:

ORIGINAL: Capn Darwin

For swiso and pekische, have you tried installing the game or steam update using the Run as Admin function? Also see if launching the game using that function from the shortcut works better. Let us know if you get a bug report, or looking at task manager, see more than one instance of Autorun.exe or FPRS.exe in the list.

We are looking into these odd cases and hope to find a solution soon. Thanks for your patience.


Yes, tried but no success.
Usually after clicking PLAY GAME, if I go to task manager I see three FPRS.exe in the list.

(in reply to CapnDarwin)
Post #: 51
RE: Reforged issue (Steam Install) - 11/13/2015 8:15:15 PM   
pekische

 

Posts: 184
Joined: 8/20/2012
From: Czech republic
Status: offline 		The same.... except that I see one "Game Menu" in task manager and I can kill this.

(in reply to Swiso)
Post #: 52
RE: Reforged issue (Steam Install) - 11/13/2015 9:12:24 PM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline 		looks like my problem got solved with the hotfix, thank you. I haven't played yet but did open and close the program a few times and start some scenarios. Hope everyone else gets there problems sorted out.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to pekische)
Post #: 53
RE: Reforged issue (Steam Install) - 11/13/2015 10:05:23 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Budd, thanks for the update and I'm glad we got you going.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to budd)
Post #: 54
RE: Reforged issue (Steam Install) - 11/14/2015 5:49:54 PM   
pekische

 

Posts: 184
Joined: 8/20/2012
From: Czech republic
Status: offline 		I have tried to reinstall the game again. I have installed only bas game (Red Storm) without DLC (Germany Reforged). And the state is even worse. The game doesn´t run even without DLC (the vanilla game ran normally before purchase of DLC )... Neither the start menu appears. I have steam version....

< Message edited by pekische -- 11/14/2015 6:50:40 PM >

(in reply to CapnDarwin)
Post #: 55
RE: Reforged issue (Steam Install) - 11/14/2015 7:06:11 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline
quote:

ORIGINAL: pekische

I have tried to reinstall the game again. I have installed only bas game (Red Storm) without DLC (Germany Reforged). And the state is even worse. The game doesn´t run even without DLC (the vanilla game ran normally before purchase of DLC )... Neither the start menu appears. I have steam version....


Same here....
Is there a way to clean everything on my PC (register too) that is related to this game ?
Maybe cleaning everything related and doing a clean install...who know ?

(in reply to pekische)
Post #: 56
RE: Reforged issue (Steam Install) - 11/14/2015 7:14:05 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		In Steam you can clear the local content, but that can leave some files behind. Try the following:
1. Right click on the game title in your steam games list.
2.Click on Properties.
3. Click the Local Files Tab
4. Click on Browse Local Files and that will open an explorer window.
5. Click on Delete Local Game Content to remove game files.
6. After that is done look to see if any files or folders are left behind. If there are delete them.
7. Exit steam, reboot go into steam and reload the game. See if Red Storm runs before doing the DLC.
8. Let me know if Red Storm works at 2.0.10.

You may need to disable DLC by going to the Properties dialog DLC tab and unchecking install.

Will keep working on this end.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Swiso)
Post #: 57
RE: Reforged issue (Steam Install) - 11/14/2015 8:09:40 PM   
pekische

 

Posts: 184
Joined: 8/20/2012
From: Czech republic
Status: offline 		Finally my copy runs! I still don´t know what was the problem but here are my steps:

1. Run Steam client in Admin mode.
2. Uninstall existing game copy through Steam client (Delete local Game content).
3. Delete game folder that left after uninstalling.
4. Perform registry cleaning by CCleaner.
5. Reboot PC.
6. Kill antivirus software.
7. Open Steam client in Admin mode.
8. Install the game with DLC.
9. No other work on PC during installation...
10. Run the game through Steam client.

Now it works. I don´t know where was problem really....

(in reply to CapnDarwin)
Post #: 58
RE: Reforged issue (Steam Install) - 11/14/2015 8:32:22 PM   
Swiso

 

Posts: 37
Joined: 3/5/2009
Status: offline
quote:

ORIGINAL: pekische

Finally my copy runs! I still don´t know what was the problem but here are my steps:

1. Run Steam client in Admin mode.
2. Uninstall existing game copy through Steam client (Delete local Game content).
3. Delete game folder that left after uninstalling.
4. Perform registry cleaning by CCleaner.
5. Reboot PC.
6. Kill antivirus software.
7. Open Steam client in Admin mode.
8. Install the game with DLC.
9. No other work on PC during installation...
10. Run the game through Steam client.

Now it works. I don´t know where was problem really....



EUREKA !!!!
Same here !!!
Now it work....

Thanks for the help.

(in reply to pekische)
Post #: 59
RE: Reforged issue (Steam Install) - 11/14/2015 8:32:51 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		My theory is something in the latest Steam and MS OS updates has messed with certain AV/UAC/Access privileges that were okay before. We are drilling down though these bugs to do what we can on our end. I'm glad you are running again.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to pekische)
Post #: 60
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