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Why I give thanks for Matrix....

 
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Why I give thanks for Matrix.... - 11/27/2015 12:39:17 AM   
Gilmer


Posts: 1452
Joined: 7/1/2011
Status: offline 		This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.

The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.

------------------------------------------------------------------------------------------------------

My email:

Hi,

I am a customer and I realized I have lost the files necessary for Alea Iacta Est.

I can provide a serial number, if needed.

I tried contact@Ageod.com, but it said that email was not valid anymore.

Thank you,
H Gilmer

Reply from Slitherine/Matrix/Ageod

Hi H Gilmer,

Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.

Please download you game from the following links:

Alea Jacta Est:

http://fs.slitherine.com/data/public/

Alea Jacta Est- The Spartacus Revolt 73 BC

http://fs.slitherine.com/data/public/


_____________________________

"Venimus, vidimus, Deus vicit" John III Sobieski as he entered Vienna on 9/11/1683. "I came, I saw, God conquered."
He that has a mind to fight, let him fight, for now is the time. - Anacreon
Post #: 1
RE: Why I give thanks for Matrix.... - 11/27/2015 3:42:55 AM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline 		Paulo Costa was the one that helped me also when i had an issue. Very responsive and quick with his help and replies. It was great support.

< Message edited by **budd** -- 11/28/2015 4:53:55 PM >

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to Gilmer)
Post #: 2
RE: Why I give thanks for Matrix.... - 11/27/2015 7:14:04 AM   
loki100


Posts: 10920
Joined: 10/20/2012
From: Utlima Thule
Status: offline
quote:

ORIGINAL: **budd**

Paolo Costa was the one that helped me also when i had an issue. Very responsive and quick with his help and replies. It was great support.


yep, he's wonderful --- sorted out both this particular problem (AJE serials) and a couple of minor issues really quickly

_____________________________


(in reply to budd)
Post #: 3
RE: Why I give thanks for Matrix.... - 11/27/2015 10:56:02 AM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Paulo is indeed a star! :)

< Message edited by Joseph M -- 11/27/2015 12:19:25 PM >

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to loki100)
Post #: 4
RE: Why I give thanks for Matrix.... - 11/27/2015 6:33:08 PM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline
quote:

ORIGINAL: Iain McNeil

Paulo is indeed a star! :)


Arrived late to see what Joseph M edited. Was that where Iain had written that, Paulo will receive a $10.00 an hour raise

_____________________________


(in reply to IainMcNeil)
Post #: 5
RE: Why I give thanks for Matrix.... - 11/27/2015 9:47:33 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: Zap


quote:

ORIGINAL: Iain McNeil

Paulo is indeed a star! :)


Arrived late to see what Joseph M edited. Was that where Iain had written that, Paulo will receive a $10.00 an hour raise

A lot of people misspell my name... It's Paolo, Pablo, Paula, etc... Once they even called me Pablo Castro...
Iain also wrote Paolo instead of Paulo.

Joe just felt the urge to correct it.

(in reply to Zap)
Post #: 6
RE: Why I give thanks for Matrix.... - 11/28/2015 1:10:09 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		You'd be amazed at how many different ways "Erik Rutins" can be spelled too...

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to VPaulus)
Post #: 7
RE: Why I give thanks for Matrix.... - 11/28/2015 2:06:23 PM   
budd


Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline
quote:

ORIGINAL: Erik Rutins

You'd be amazed at how many different ways "Erik Rutins" can be spelled too...


your kinda OK in the support area too Erik

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to Erik Rutins)
Post #: 8
RE: Why I give thanks for Matrix.... - 11/28/2015 2:50:59 PM   
Gilmer


Posts: 1452
Joined: 7/1/2011
Status: offline 		If I misspelled your name, please accept my apologies. The thought was there, though!

_____________________________

"Venimus, vidimus, Deus vicit" John III Sobieski as he entered Vienna on 9/11/1683. "I came, I saw, God conquered."
He that has a mind to fight, let him fight, for now is the time. - Anacreon

(in reply to budd)
Post #: 9
RE: Why I give thanks for Matrix.... - 11/28/2015 4:57:22 PM   
Missouri_Rebel


Posts: 3065
Joined: 6/19/2006
From: Southern Missouri
Status: offline 		I never realized that VPaulus is Paulo. Hes the guy that helped me right away with a lost order.

http://www.matrixgames.com/forums/tm.asp?m=2134670&mpage=3

_____________________________

**Those who rob Peter to pay Paul can always count on the support of Paul
**A government big enough to give you everything you want is a government big enough to take from you everything you have-Gerald Ford

(in reply to Gilmer)
Post #: 10
RE: Why I give thanks for Matrix.... - 11/28/2015 5:12:30 PM   
Iwbtone

 

Posts: 58
Joined: 12/17/2012
Status: offline 		Can't agree more

And like Missouri, I just notice VPaulus here is Paulo
He just helped me to solve a weird trouble yesterday less than 24hrs. Maybe M/S store can never be as popular as steam. But according to my previous contacting support exp in both sides, their support part always kicks steam's ass

< Message edited by Iwbtone -- 11/28/2015 6:13:25 PM >

(in reply to Missouri_Rebel)
Post #: 11
RE: Why I give thanks for Matrix.... - 11/28/2015 5:17:16 PM   
Kuokkanen

 

Posts: 3545
Joined: 4/2/2004
Status: offline
quote:

ORIGINAL: Erik Rutins

You'd be amazed at how many different ways "Erik Rutins" can be spelled too...

Let me guess: Erick Ruth & variations

_____________________________

You know what they say, don't you? About how us MechWarriors are the modern knights, how warfare has become civilized now that we have to abide by conventions and rules of war. Don't believe it.

MekWars

(in reply to Erik Rutins)
Post #: 12
RE: Why I give thanks for Matrix.... - 11/28/2015 6:12:18 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: H Gilmer

If I misspelled your name, please accept my apologies. The thought was there, though!

It's not important for me and besides I find it funny. It's the same name in different languages.
With the exception of Paula... that's the feminine name.


(in reply to Gilmer)
Post #: 13
RE: Why I give thanks for Matrix.... - 11/28/2015 7:15:51 PM   
sullafelix

 

Posts: 1520
Joined: 1/11/2005
Status: offline 		It is kind of strange , but I just had the same problem as the original poster and it was also fixed by Paulo within 12 hours or so on a weekend.

I am buttering up the wife right now for two purchases.

Thanks again

_____________________________

Windows 7 home premium 64
Intel quad core I7
16 gig
AMD R9 200 series

Di! Ecce hora! Uxor mea me necabit!

(in reply to VPaulus)
Post #: 14
RE: Why I give thanks for Matrix.... - 12/1/2015 5:40:02 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		I must also publicly congratulate Mr. Paulo Costa for an amazing support service.
He promptly answered (several times) and solved, in 24h, a ticket I opened, first due to the issue of incorrectly added VAT and then a missing receipt from BlueSnap.

Stellar !

And I am very proud he is a fellow countryman, a portuguese like me !

Best regards

_____________________________

Former AJE team member

(in reply to sullafelix)
Post #: 15
RE: Why I give thanks for Matrix.... - 12/4/2015 1:28:58 AM   
parusski


Posts: 4804
Joined: 5/8/2000
From: Jackson Tn
Status: offline
quote:

ORIGINAL: H Gilmer

This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.

The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.

------------------------------------------------------------------------------------------------------

My email:

Hi,

I am a customer and I realized I have lost the files necessary for Alea Iacta Est.

I can provide a serial number, if needed.

I tried contact@Ageod.com, but it said that email was not valid anymore.

Thank you,
H Gilmer

Reply from Slitherine/Matrix/Ageod

Hi H Gilmer,

Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.

Please download you game from the following links:

Alea Jacta Est:

http://fs.slitherine.com/data/public/

Alea Jacta Est- The Spartacus Revolt 73 BC

http://fs.slitherine.com/data/public/



I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.

ALways great support.

My L key onLy works when I use the shift key. Just saying...

_____________________________

"I hate newspapermen. They come into camp and pick up their camp rumors and print them as facts. I regard them as spies, which, in truth, they are. If I killed them all there would be news from Hell before breakfast."- W.T. Sherman

(in reply to Gilmer)
Post #: 16
RE: Why I give thanks for Matrix.... - 12/4/2015 1:45:49 AM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline
quote:

ORIGINAL: parusski


quote:

ORIGINAL: H Gilmer

This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.

The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.

------------------------------------------------------------------------------------------------------

My email:

Hi,

I am a customer and I realized I have lost the files necessary for Alea Iacta Est.

I can provide a serial number, if needed.

I tried contact@Ageod.com, but it said that email was not valid anymore.

Thank you,
H Gilmer

Reply from Slitherine/Matrix/Ageod

Hi H Gilmer,

Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.

Please download you game from the following links:

Alea Jacta Est:

http://fs.slitherine.com/data/public/

Alea Jacta Est- The Spartacus Revolt 73 BC

http://fs.slitherine.com/data/public/



I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.

ALways great support.

My L key onLy works when I use the shift key. Just saying...


Treat yourself to a new keyboard for an early Christmas present

_____________________________


(in reply to parusski)
Post #: 17
RE: Why I give thanks for Matrix.... - 12/4/2015 5:14:54 AM   
parusski


Posts: 4804
Joined: 5/8/2000
From: Jackson Tn
Status: offline
quote:

ORIGINAL: Zap


quote:

ORIGINAL: parusski


quote:

ORIGINAL: H Gilmer

This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more.

The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one.

------------------------------------------------------------------------------------------------------

My email:

Hi,

I am a customer and I realized I have lost the files necessary for Alea Iacta Est.

I can provide a serial number, if needed.

I tried contact@Ageod.com, but it said that email was not valid anymore.

Thank you,
H Gilmer

Reply from Slitherine/Matrix/Ageod

Hi H Gilmer,

Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account.

Please download you game from the following links:

Alea Jacta Est:

http://fs.slitherine.com/data/public/

Alea Jacta Est- The Spartacus Revolt 73 BC

http://fs.slitherine.com/data/public/



I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day.

ALways great support.

My L key onLy works when I use the shift key. Just saying...


Treat yourself to a new keyboard for an early Christmas present


I have one on the way. I spLurged and got a 2Y67356 - SteelSeries MERC Stealth Gaming Keyboard. It cost $210, but a man must have his toys. Here is what it Looks Like:






Attachment (1)

_____________________________

"I hate newspapermen. They come into camp and pick up their camp rumors and print them as facts. I regard them as spies, which, in truth, they are. If I killed them all there would be news from Hell before breakfast."- W.T. Sherman

(in reply to Zap)
Post #: 18
RE: Why I give thanks for Matrix.... - 12/4/2015 7:21:11 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		cheap cheerful but works a treat





£20 inc vat and postage

great for late night gaming so can see mouse and keys, as both can be coloured altered for better sight

Attachment (1)

< Message edited by zakblood -- 12/4/2015 8:22:58 AM >

(in reply to parusski)
Post #: 19
RE: Why I give thanks for Matrix.... - 12/4/2015 10:24:23 AM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline
quote:

ORIGINAL: zakblood

cheap cheerful but works a treat





£20 inc vat and postage

great for late night gaming so can see mouse and keys, as both can be coloured altered for better sight


I think the led light keyboard is a good idea. I wish my laptop keyboard had a light. More then once I've played late at night and needed that. The light thing should be considered as the next upgrade to all keyboards..

< Message edited by Zap -- 12/4/2015 11:25:16 AM >

_____________________________


(in reply to zakblood)
Post #: 20
RE: Why I give thanks for Matrix.... - 12/4/2015 11:07:05 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: Zap

I think the led light keyboard is a good idea. I wish my laptop keyboard had a light. More then once I've played late at night and needed that. The light thing should be considered as the next upgrade to all keyboards..

I agree. For me it makes the all difference.
I'm using now a:
http://www.ozonegaming.com/product/blade/

(in reply to Zap)
Post #: 21
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