Why I give thanks for Matrix....

Why I give thanks for Matrix.... (Full Version)

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Gilmer -> Why I give thanks for Matrix.... (11/27/2015 12:39:17 AM)
This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more. The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one. ------------------------------------------------------------------------------------------------------ My email: Hi, I am a customer and I realized I have lost the files necessary for Alea Iacta Est. I can provide a serial number, if needed. I tried contact@Ageod.com, but it said that email was not valid anymore. Thank you, H Gilmer Reply from Slitherine/Matrix/Ageod Hi H Gilmer, Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account. Please download you game from the following links: Alea Jacta Est: http://fs.slitherine.com/data/public/ Alea Jacta Est- The Spartacus Revolt 73 BC http://fs.slitherine.com/data/public/

budd -> RE: Why I give thanks for Matrix.... (11/27/2015 3:42:55 AM)
Paulo Costa was the one that helped me also when i had an issue. Very responsive and quick with his help and replies. It was great support.

loki100 -> RE: Why I give thanks for Matrix.... (11/27/2015 7:14:04 AM)
quote: ORIGINAL: budd Paolo Costa was the one that helped me also when i had an issue. Very responsive and quick with his help and replies. It was great support. yep, he's wonderful --- sorted out both this particular problem (AJE serials) and a couple of minor issues really quickly

IainMcNeil -> RE: Why I give thanks for Matrix.... (11/27/2015 10:56:02 AM)
Paulo is indeed a star! :)

Zap -> RE: Why I give thanks for Matrix.... (11/27/2015 6:33:08 PM)
quote: ORIGINAL: Iain McNeil Paulo is indeed a star! :) Arrived late to see what Joseph M edited. Was that where Iain had written that, Paulo will receive a $10.00 an hour raise [sm=happy0005.gif]

VPaulus -> RE: Why I give thanks for Matrix.... (11/27/2015 9:47:33 PM)
quote: ORIGINAL: Zap quote: ORIGINAL: Iain McNeil Paulo is indeed a star! :) Arrived late to see what Joseph M edited. Was that where Iain had written that, Paulo will receive a $10.00 an hour raise [sm=happy0005.gif] A lot of people misspell my name... It's Paolo, Pablo, Paula, etc... Once they even called me Pablo Castro... [8D] Iain also wrote Paolo instead of Paulo. [:D] Joe just felt the urge to correct it. [:D]

Erik Rutins -> RE: Why I give thanks for Matrix.... (11/28/2015 1:10:09 PM)
You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D]

budd -> RE: Why I give thanks for Matrix.... (11/28/2015 2:06:23 PM)
quote: ORIGINAL: Erik Rutins You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D] your kinda OK in the support area too Erik[;)]

Gilmer -> RE: Why I give thanks for Matrix.... (11/28/2015 2:50:59 PM)
If I misspelled your name, please accept my apologies. The thought was there, though!

Missouri_Rebel -> RE: Why I give thanks for Matrix.... (11/28/2015 4:57:22 PM)
I never realized that VPaulus is Paulo. Hes the guy that helped me right away with a lost order. http://www.matrixgames.com/forums/tm.asp?m=2134670&mpage=3

Iwbtone -> RE: Why I give thanks for Matrix.... (11/28/2015 5:12:30 PM)
Can't agree more[;)] And like Missouri, I just notice VPaulus here is Paulo[&o] He just helped me to solve a weird trouble yesterday less than 24hrs. Maybe M/S store can never be as popular as steam. But according to my previous contacting support exp in both sides, their support part always kicks steam's ass[;)]

Kuokkanen -> RE: Why I give thanks for Matrix.... (11/28/2015 5:17:16 PM)
quote: ORIGINAL: Erik Rutins You'd be amazed at how many different ways "Erik Rutins" can be spelled too... [8D] Let me guess: Erick Ruth & variations

VPaulus -> RE: Why I give thanks for Matrix.... (11/28/2015 6:12:18 PM)
quote: ORIGINAL: H Gilmer If I misspelled your name, please accept my apologies. The thought was there, though! It's not important for me and besides I find it funny. It's the same name in different languages.[:)] With the exception of Paula... that's the feminine name. [:D]

sullafelix -> RE: Why I give thanks for Matrix.... (11/28/2015 7:15:51 PM)
It is kind of strange , but I just had the same problem as the original poster and it was also fixed by Paulo within 12 hours or so on a weekend. I am buttering up the wife right now for two purchases. Thanks again

Franciscus -> RE: Why I give thanks for Matrix.... (12/1/2015 5:40:02 PM)
I must also publicly congratulate Mr. Paulo Costa for an amazing support service. He promptly answered (several times) and solved, in 24h, a ticket I opened, first due to the issue of incorrectly added VAT and then a missing receipt from BlueSnap. Stellar ! And I am very proud he is a fellow countryman, a portuguese like me ! Best regards

parusski -> RE: Why I give thanks for Matrix.... (12/4/2015 1:28:58 AM)
quote: ORIGINAL: H Gilmer This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more. The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one. ------------------------------------------------------------------------------------------------------ My email: Hi, I am a customer and I realized I have lost the files necessary for Alea Iacta Est. I can provide a serial number, if needed. I tried contact@Ageod.com, but it said that email was not valid anymore. Thank you, H Gilmer Reply from Slitherine/Matrix/Ageod Hi H Gilmer, Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account. Please download you game from the following links: Alea Jacta Est: http://fs.slitherine.com/data/public/ Alea Jacta Est- The Spartacus Revolt 73 BC http://fs.slitherine.com/data/public/ I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day. ALways great support. My L key onLy works when I use the shift key. Just saying...

Zap -> RE: Why I give thanks for Matrix.... (12/4/2015 1:45:49 AM)
quote: ORIGINAL: parusski quote: ORIGINAL: H Gilmer This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more. The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one. ------------------------------------------------------------------------------------------------------ My email: Hi, I am a customer and I realized I have lost the files necessary for Alea Iacta Est. I can provide a serial number, if needed. I tried contact@Ageod.com, but it said that email was not valid anymore. Thank you, H Gilmer Reply from Slitherine/Matrix/Ageod Hi H Gilmer, Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account. Please download you game from the following links: Alea Jacta Est: http://fs.slitherine.com/data/public/ Alea Jacta Est- The Spartacus Revolt 73 BC http://fs.slitherine.com/data/public/ I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day. ALways great support. My L key onLy works when I use the shift key. Just saying... Treat yourself to a new keyboard for an early Christmas present [:)]

parusski -> RE: Why I give thanks for Matrix.... (12/4/2015 5:14:54 AM)
quote: ORIGINAL: Zap quote: ORIGINAL: parusski quote: ORIGINAL: H Gilmer This happened yesterday and within a day, I received a reply. I'm buying Parthian Wars and Birth of Rome right now. I was sort of on the fence, but no more. The person that replied to me was Paolo Costa. I don't know if you would give him a raise based on his interaction with me, but I think he deserves one. ------------------------------------------------------------------------------------------------------ My email: Hi, I am a customer and I realized I have lost the files necessary for Alea Iacta Est. I can provide a serial number, if needed. I tried contact@Ageod.com, but it said that email was not valid anymore. Thank you, H Gilmer Reply from Slitherine/Matrix/Ageod Hi H Gilmer, Thank you for contacting us. I've registered new serial numbers for your Alea Jacta Est games in your Matrix games account. Please download you game from the following links: Alea Jacta Est: http://fs.slitherine.com/data/public/ Alea Jacta Est- The Spartacus Revolt 73 BC http://fs.slitherine.com/data/public/ I recentLy had a probem with reinstaLLing a coupe of games(seriaL number issues) and I received a repLy from PauoL within a few hours. Erik even got invoLved and the probLem was soLved in one day. ALways great support. My L key onLy works when I use the shift key. Just saying... Treat yourself to a new keyboard for an early Christmas present [:)] I have one on the way. I spLurged and got a 2Y67356 - SteelSeries MERC Stealth Gaming Keyboard. It cost $210, but a man must have his toys. Here is what it Looks Like: [image]local://upfiles/191/8D96899E11FF4CC6A59CAB0DD6F80291.jpg[/image]

zakblood -> RE: Why I give thanks for Matrix.... (12/4/2015 7:21:11 AM)
cheap cheerful but works a treat [image]local://upfiles/43185/66BCF3AD88BC43589E272B28E6138A29.jpg[/image] �20 inc vat and postage[;)] great for late night gaming so can see mouse and keys, as both can be coloured altered for better sight[8D]

Zap -> RE: Why I give thanks for Matrix.... (12/4/2015 10:24:23 AM)
quote: ORIGINAL: zakblood cheap cheerful but works a treat [image]local://upfiles/43185/66BCF3AD88BC43589E272B28E6138A29.jpg[/image] �20 inc vat and postage[;)] great for late night gaming so can see mouse and keys, as both can be coloured altered for better sight[8D] I think the led light keyboard is a good idea. I wish my laptop keyboard had a light. More then once I've played late at night and needed that. The light thing should be considered as the next upgrade to all keyboards..

VPaulus -> RE: Why I give thanks for Matrix.... (12/4/2015 11:07:05 AM)
quote: ORIGINAL: Zap I think the led light keyboard is a good idea. I wish my laptop keyboard had a light. More then once I've played late at night and needed that. The light thing should be considered as the next upgrade to all keyboards.. I agree. For me it makes the all difference. I'm using now a: http://www.ozonegaming.com/product/blade/

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