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Generated my Steam key, but its says it is already used!!!

 
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Generated my Steam key, but its says it is already used!!! - 12/8/2015 9:14:22 PM   
Tarhunnas


Posts: 3152
Joined: 1/27/2011
From: Hex X37, Y15
Status: offline 		I got a new computer and I thought the easiest way to install WITE on it was via Steam. So I generated a Steam key as per the instructions on the Slitherine page, but when I tried to use that key on Steam, it said that The product code I had entered had already been used by Another Steam account! Has somebody somehow stolen my steam key? I had never installed WITE via Steam before, so it cannot have been me.

Edit: I tried with Battle Academy, and that worked fine, but that's not what I want to play...

< Message edited by Tarhunnas -- 12/8/2015 10:23:25 PM >
Post #: 1
RE: Generated my Steam key, but its says it is already ... - 12/9/2015 4:30:40 PM   
STEF78


Posts: 2094
Joined: 2/19/2012
From: Versailles, France
Status: offline 		You must have 2 matrix accounts. It happened to me

(in reply to Tarhunnas)
Post #: 2
RE: Generated my Steam key, but its says it is already ... - 12/9/2015 5:10:44 PM   
Tarhunnas


Posts: 3152
Joined: 1/27/2011
From: Hex X37, Y15
Status: offline 		I don't Think so. I have only one Matrix account and one steam account. And in any case, the steam key was generated allright, the problem was when I tried to use it at Steam.

(in reply to STEF78)
Post #: 3
RE: Generated my Steam key, but its says it is already ... - 12/9/2015 5:17:48 PM   
STEF78


Posts: 2094
Joined: 2/19/2012
From: Versailles, France
Status: offline 		Try matrix support, they are efficient

(in reply to Tarhunnas)
Post #: 4
RE: Generated my Steam key, but its says it is already ... - 12/9/2015 5:30:41 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		Support@matrixgames.com

there is an error atm on some keys i hear, contact support and they will sort it for you, it is being worked on atm but they will still need to be informed regarding your issue, good luck

< Message edited by zakblood -- 12/9/2015 6:33:47 PM >

(in reply to STEF78)
Post #: 5
RE: Generated my Steam key, but its says it is already ... - 12/9/2015 5:40:12 PM   
Tarhunnas


Posts: 3152
Joined: 1/27/2011
From: Hex X37, Y15
Status: offline 		Thanks!

(in reply to zakblood)
Post #: 6
RE: Generated my Steam key, but its says it is already ... - 12/10/2015 5:56:25 PM   
Tarhunnas


Posts: 3152
Joined: 1/27/2011
From: Hex X37, Y15
Status: offline 		Solved by matrix support, very efficient!

(in reply to Tarhunnas)
Post #: 7
RE: Generated my Steam key, but its says it is already ... - 12/10/2015 6:19:04 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		glad it all working, now enjoy the game

(in reply to Tarhunnas)
Post #: 8
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