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RE: Physical Copy - 12/24/2015 2:05:13 PM   
KenchiSulla


Posts: 2948
Joined: 10/22/2008
From: the Netherlands
Status: offline 		It is cheap shipping. Perhaps Matrix should consider allowing player to pay for express shipping....

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Post #: 31
RE: Physical Copy - 12/24/2015 2:26:15 PM   
Gettysburg


Posts: 153
Joined: 6/24/2008
Status: offline 		that is exactly the point

(in reply to KenchiSulla)
Post #: 32
RE: Physical Copy - 12/24/2015 2:26:25 PM   
warspite1


Posts: 41353
Joined: 2/2/2008
From: England
Status: offline
quote:

ORIGINAL: Cannonfodder

It is cheap shipping. Perhaps Matrix should consider allowing player to pay for express shipping....
warspite1

Good idea. With the Download option I wouldn't ordinarily care how long it takes. But with the hard bound manual to read (I am assuming this will be on a par with the MWIF and WITW) - I would defo pay extra for a quicker delivery.


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Post #: 33
RE: Physical Copy - 12/24/2015 3:31:36 PM   
theGoat

 

Posts: 7
Joined: 12/18/2015
Status: offline 		Mine finally arrived .... nice manual.

Just a thought for future releases ... would it be possible to offer expedited shipment ? Appreciate it might not be for everyone as it'd cost more but personally I'd rather pay a bit more than have it shipped via sailing boat ...

(in reply to Vic)
Post #: 34
RE: Physical Copy - 12/24/2015 3:35:48 PM   
warspite1


Posts: 41353
Joined: 2/2/2008
From: England
Status: offline
quote:

ORIGINAL: theGoat

Mine finally arrived .... nice manual.

Just a thought for future releases ... would it be possible to offer expedited shipment ? Appreciate it might not be for everyone as it'd cost more but personally I'd rather pay a bit more than have it shipped via sailing boat ...
warspite1




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Post #: 35
RE: Physical Copy - 12/24/2015 3:43:22 PM   
theGoat

 

Posts: 7
Joined: 12/18/2015
Status: offline 		I had been going to say "...shipped by U Boat..." but at least they had engines

(in reply to warspite1)
Post #: 36
RE: Physical Copy - 12/25/2015 11:20:17 PM   
Moltke71


Posts: 1253
Joined: 9/23/2000
Status: offline 		Fantastic!! I got mime for Christmas. I thought it would be a nice paperback like CMANO but it's a grand large real hardbound. Kudos!

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Post #: 37
RE: Physical Copy - 12/28/2015 1:33:27 PM   
Gettysburg


Posts: 153
Joined: 6/24/2008
Status: offline 		today nothing. think my order lost

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Post #: 38
RE: Physical Copy - 12/28/2015 2:15:29 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		Nothing here yet...

Either lost or ridiculous...how can something shipped December 1st take 4 weeks to arrive ?

EDIT -> And Christmas is no excuse !

As comparison, I bought in Amazon (uk) 2 books and one DVD; they were shipped (from Italy ?) on the 23rd December and arrived today (28 December) by REGULAR MAIL! With Christmas in between !!

I think I read the DC:B physical copy was sent via Swiss mail ? are they still using this ?????:





Attachment (1)

< Message edited by Franciscus -- 12/29/2015 6:30:50 PM >

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Post #: 39
RE: Physical Copy - 12/28/2015 6:27:59 PM   
Emx77


Posts: 419
Joined: 3/29/2004
From: Sarajevo, Bosnia and Herzegovina
Status: offline 		Nothing here also. It exceeded 26.12.2015. arrival date specified in Matrix mail.

(in reply to Franciscus)
Post #: 40
RE: Physical Copy - 12/30/2015 2:06:37 PM   
IslandInland


Posts: 891
Joined: 12/8/2014
From: YORKSHIRE
Status: offline 		30th December now and still a no show.

This may be the last time I order a physical copy of anything from Matrix.





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Post #: 41
RE: Physical Copy - 12/30/2015 2:20:28 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		Yep, nothing here yet...

I opened a ticket on support, I think it's fair to assume it got lost...

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Post #: 42
RE: Physical Copy - 12/30/2015 3:13:29 PM   
IslandInland


Posts: 891
Joined: 12/8/2014
From: YORKSHIRE
Status: offline
quote:

ORIGINAL: Franciscus

Yep, nothing here yet...

I opened a ticket on support, I think it's fair to assume it got lost...


I should do the same but I'll wait until around this time next week and then if it still hasn't arrived I'll contact Matrix.

I'm surprised no one from Matrix has posted in this thread to at least reassure us or chase up these missing orders.

I don't understand why it took eight days to even dispatch the order. Given that I ordered the game on 24th November, Christmas shouldn't really come into it.





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Post #: 43
RE: Physical Copy - 1/4/2016 1:39:49 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Hi guys,

we're just back in the office and the warehouse reported they ran out of stock over the holiday but nobody was here to deal with it or to even let the support team know. We've put up a note on the product page. New stock was supposed to have arrived on the 28th but has not appeared yet. We're trying to track it down but suspect it may be at customs. Apologies to everyone affected.

I'm trying to find out exactly when we ran out of stock so we can look in to any orders placed before that to see if there is another issue going on as the month long delay cant really be explained by running out of stock 1-2 weeks ago. We'll get this sorted out as soon as possible and thanks for your patience.

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(in reply to Gettysburg)
Post #: 44
RE: Physical Copy - 1/4/2016 3:50:24 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		Thank you for looking to this. I am also in contact with VPaulus, that confirmed my order shipped on December 1st. It has not yet arrived as of today (January 4th).

Even coming from the USA as it is, more than one month of shipping time is somewhat unacceptable (if it didn't get lost).

You should consider another more expedited shipping partner, and a way to track our packages would be also much appreciated...

Regards

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Post #: 45
RE: Physical Copy - 1/6/2016 4:48:16 PM   
Vic


Posts: 8262
Joined: 5/17/2004
Status: offline 		Well mine arrived today! :)

It was apparently shipped on the 11th of december.

I am really pleased with the quality of the book. Albeit the shipping has admittedly been slow.

So hang in there, even if it takes some time, they do seem to arrive.

Best wishes,
Vic

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(in reply to Franciscus)
Post #: 46
RE: Physical Copy - 1/6/2016 4:55:40 PM   
Philippeatbay


Posts: 855
Joined: 12/3/2014
Status: offline 		In some parts of the world Christmas presents are received on January 6th in commemoration of the visit of the Magi.

(in reply to Vic)
Post #: 47
RE: Physical Copy - 1/6/2016 6:52:31 PM   
KenchiSulla


Posts: 2948
Joined: 10/22/2008
From: the Netherlands
Status: offline 		Lets be honest, almost a month is absolutely ridiculous and not acceptable... My physical copy was shipped the 9th of December and still waiting...



< Message edited by Cannonfodder -- 1/6/2016 7:58:15 PM >

_____________________________

AKA Cannonfodder

"It happened, therefore it can happen again: this is the core of what we have to say. It can happen, and it can happen everywhere.”
¯ Primo Levi, writer, holocaust survivor

(in reply to Philippeatbay)
Post #: 48
RE: Physical Copy - 1/6/2016 7:02:00 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		Nothing yet here in Portugal, and it was apparently shipped on december 1st...

Probably lost, but apparently tracking is not possible...

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Former AJE team member

(in reply to KenchiSulla)
Post #: 49
RE: Physical Copy - 1/6/2016 9:14:02 PM   
sergeii99

 

Posts: 9
Joined: 9/7/2005
Status: offline 		I live in Montreal,Quebec,Canada and i just got it yesterday.
Cheers
Serge.

(in reply to Gettysburg)
Post #: 50
RE: Physical Copy - 1/7/2016 5:41:08 PM   
IslandInland


Posts: 891
Joined: 12/8/2014
From: YORKSHIRE
Status: offline 		7th January now and still it hasn't arrived.

That makes it 12 days late. Absolutely ridiculous.




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War In The East 2 Beta Tester and
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Post #: 51
RE: Physical Copy - 1/7/2016 5:52:51 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		Another day, and nothing arrived. 37 days after shipping...

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Post #: 52
RE: Physical Copy - 1/7/2016 9:26:29 PM   
Emx77


Posts: 419
Joined: 3/29/2004
From: Sarajevo, Bosnia and Herzegovina
Status: offline 		I was about to open a ticket on support but fortunately my package arrived today, 35 days after it was shipped.

(in reply to Franciscus)
Post #: 53
RE: Physical Copy - 1/9/2016 11:31:17 AM   
KenchiSulla


Posts: 2948
Joined: 10/22/2008
From: the Netherlands
Status: offline 		The package has arrived here as well, one month after shipping

PS The content is well worth the wait!

< Message edited by Cannonfodder -- 1/9/2016 12:31:32 PM >

_____________________________

AKA Cannonfodder

"It happened, therefore it can happen again: this is the core of what we have to say. It can happen, and it can happen everywhere.”
¯ Primo Levi, writer, holocaust survivor

(in reply to Emx77)
Post #: 54
RE: Physical Copy - 1/10/2016 7:34:40 PM   
BodyBag33

 

Posts: 13
Joined: 11/24/2015
From: Denmark
Status: offline 		Got mine 22 days after shipping and 2 days before latest estimate,- good job.

(in reply to KenchiSulla)
Post #: 55
RE: Physical Copy - 1/11/2016 5:16:10 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		40 days after shipment and nothing. Probably lost...
Matrix support is handling it, though.

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Post #: 56
RE: Physical Copy - 1/11/2016 5:18:05 PM   
warspite1


Posts: 41353
Joined: 2/2/2008
From: England
Status: offline
quote:

ORIGINAL: Franciscus

40 days after shipment and nothing. Probably lost...
Matrix support is handling it, though.
warspite1

I feel your pain


_____________________________

England expects that every man will do his duty. Horatio Nelson October 1805



(in reply to Franciscus)
Post #: 57
RE: Physical Copy - 1/11/2016 5:26:21 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		Thank you !

Whatever it turns out for me, Matrix/Slitherine should rethink their shipment parthership, IMHO

Regards



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Former AJE team member

(in reply to warspite1)
Post #: 58
RE: Physical Copy - 1/19/2016 7:21:31 PM   
MrClock

 

Posts: 65
Joined: 12/13/2014
From: Milan - Italy
Status: offline 		Dispached (to Italy) Dec 18th, arrived Jan 19th.

Very nice book

(in reply to Gettysburg)
Post #: 59
RE: Physical Copy - 1/20/2016 10:03:20 PM   
FeurerKrieg


Posts: 3397
Joined: 6/15/2005
From: Denver, CO
Status: offline 		Mine took about a week to Denver, CO. Love the manual - would love to see a WITP manual of this size.

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Upper portion used with permission of www.subart.net, copyright John Meeks

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Post #: 60
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