"Can't Load a File"

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the West >> Tech Support >> "Can't Load a File"

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"Can't Load a File" - 2/10/2016 3:21:01 AM

byron13

Posts: 1589
Joined: 7/27/2001
Status: offline

Was using 1.00.11 and tried updating straight into 1.01.20. Everything seemed fine, but I can neither select scenarios nor any saved games. Instead, I get a "Can't upload a file 2.0x5" message. Tried overwriting with 1.01.12 and get a similar message (I think "Can't upload a file 2.0" or something similar).

Any ideas? I wouldn't mind reloading the base game, but I will have to redownload. Do I need an intermediate patch?

Post #: 1

RE: "Can't Load a File" - 2/10/2016 3:44:41 AM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

You shouldn't need an intermediate patch as they are intended to be comprehensive. I'm not a techie, but when I see things like this I often hear it suggested to reinstall the game from scratch. Also, anti-virus software can cause problems with installations sometimes so it should be deactivated during the install. If those things don't work, hopefully someone else has some ideas for you.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to byron13)

Post #: 2

RE: "Can't Load a File" - 2/10/2016 7:09:53 AM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

Error code translates ERROR_ACCESS_DENIED (0x5). So it looks like local security issue. You may check if it is installing under "Program Files".

http://www.matrixgames.com/forums/tm.asp?m=3976486

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Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Joel Billings)

Post #: 3

RE: "Can't Load a File" - 2/10/2016 9:50:38 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

if you need a new install / download link,

Just open a tech support ticket or contact http://www.matrixgames.com/support/ with your order details (order reference number or/and email address used when placed the order) and they will provide you with new download links.

(in reply to Helpless)

Post #: 4

RE: "Can't Load a File" - 2/10/2016 6:08:45 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

Did you install this to the Program Files folder, or did you install it to the default Matrix Games folder? As Pavel said there can be admin issues when installing to the program files folder.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to byron13)

Post #: 5

RE: "Can't Load a File" - 2/11/2016 2:09:27 PM

byron13

Posts: 1589
Joined: 7/27/2001
Status: offline

Loading the game into Program Files seems to have been the problem. I tried every other variable and only loading into the default Matrix Games directory rather than Program Files did the trick.

Thank you to everyone that assisted in this matter.

(in reply to Joel Billings)

Post #: 6

RE: "Can't Load a File" - 2/11/2016 4:18:35 PM

Denniss

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline

Strange - shouldn't the installer request a Windows UAC prompt (popup) to receive write access to program files folder?

(in reply to byron13)

Post #: 7

RE: "Can't Load a File" - 2/11/2016 6:37:26 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

on windows 10 run from a admin account and run the file / exe as admin, it's not needed as UAC will be auto sorted when you install it, or that's how it work's on pro anyway, on home it may be something completely different tbh

(in reply to Denniss)

Post #: 8