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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: Wacht am Rhein >> Tech Support >> Black Screen

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Black Screen - 12/23/2015 1:08:18 PM

Delaware

Posts: 212
Joined: 8/6/2013
Status: offline

Hello,
I am running Win 10 with intel integrated graphics and in CC4 I am only getting a black screen with music and a cursor. Nothing else. Obviously the game is rendering because I can click and get audio feedback but no screens. Any ideas?

Post #: 1

RE: Black Screen - 12/23/2015 1:30:56 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

add the exe of the game to your Anti Virus and firewall program, to make sure to check the logs of these to see if it was one of them which was to blame.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

here's mine as a example, i have many loaded as each game needs or uses a different one, same as direct X 8.1/9/10/11 and now 12 installed on my pc...

next as you see if a game runs in 32bit, but you use a 64bit O/S like me, you still need to load both the 32/64 bit version as one file doesn't do both, same as the latest version of anything doesn't include the older versions either.

Attachment (1)

< Message edited by zakblood -- 12/23/2015 2:31:26 PM >

(in reply to Delaware)

Post #: 2

RE: Black Screen - 12/23/2015 1:32:20 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

if none of above helps,

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press �Windows key� and the �R� key at the same time)
2. Click "run" (skip this step on Windows 8)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

(in reply to zakblood)

Post #: 3

RE: Black Screen - 12/23/2015 1:52:02 PM

Delaware

Posts: 212
Joined: 8/6/2013
Status: offline

I can get it to run by running in the windowed mode as seen in other threads. But no matter how large I set the window to, the game runs in a small portion of the window.

And thank you Zakblood, for responding

< Message edited by Delaware -- 12/23/2015 2:53:14 PM >

(in reply to zakblood)

Post #: 4

RE: Black Screen - 12/23/2015 1:58:36 PM

Delaware

Posts: 212
Joined: 8/6/2013
Status: offline

Ok by poking around the other CC tech support threads, I realized that the interface is always in 800X600 and battles are in the higher resolutions. I am good to go, thanks.

(in reply to Delaware)

Post #: 5

RE: Black Screen - 12/10/2016 10:58:51 PM

richardlwakeland

Posts: 7
Joined: 9/21/2013
Status: offline

I was having the same problem turned out it was the way i was letting the software for my video drivers up date i was checking the express when i should have been checking the customized once there i checked the clean install ( this is win 7 64 bit nvidia card G745) all good now!

(in reply to Delaware)

Post #: 6

RE: Black Screen - 12/11/2016 7:18:05 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

glad to hear it