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Strange error while installing Kursk DLC

 
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Strange error while installing Kursk DLC - 2/9/2017 4:41:19 PM   
MarechalJoffre


Posts: 84
Joined: 12/18/2014
Status: offline 		I got this message after trying to install the new DLC. What's this about?

http://i.imgur.com/6Rmw42W.jpg?1

< Message edited by MarechalJoffre -- 2/9/2017 4:42:12 PM >
Post #: 1
RE: Strange error while installing Kursk DLC - 2/9/2017 4:51:43 PM   
Paullus

 

Posts: 1058
Joined: 6/9/2015
From: Sweden
Status: offline 		This I don't know why. Have you first installed the Update 1.0.56 and after that Installed the DLC?

_____________________________

For my part, I shall do my duty as a general; I shall see to it that you are given the chance of a successful action. /Lucius Aemilius Paullus

(in reply to MarechalJoffre)
Post #: 2
RE: Strange error while installing Kursk DLC - 2/9/2017 4:58:21 PM   
MarechalJoffre


Posts: 84
Joined: 12/18/2014
Status: offline 		Yeah, even did a complete re-install but still getting it.

(in reply to Paullus)
Post #: 3
RE: Strange error while installing Kursk DLC - 2/9/2017 5:15:16 PM   
Paullus

 

Posts: 1058
Joined: 6/9/2015
From: Sweden
Status: offline 		Strange. Try turning everything running in the background off and reinstall again

_____________________________

For my part, I shall do my duty as a general; I shall see to it that you are given the chance of a successful action. /Lucius Aemilius Paullus

(in reply to MarechalJoffre)
Post #: 4
RE: Strange error while installing Kursk DLC - 2/9/2017 5:16:57 PM   
MarechalJoffre


Posts: 84
Joined: 12/18/2014
Status: offline 		Could it be because I have installed the game in D: drive?

(in reply to Paullus)
Post #: 5
RE: Strange error while installing Kursk DLC - 2/9/2017 5:28:13 PM   
Paullus

 

Posts: 1058
Joined: 6/9/2015
From: Sweden
Status: offline 		It shouldn't but it could. Does the game start at all after the error message?

_____________________________

For my part, I shall do my duty as a general; I shall see to it that you are given the chance of a successful action. /Lucius Aemilius Paullus

(in reply to MarechalJoffre)
Post #: 6
RE: Strange error while installing Kursk DLC - 2/9/2017 5:31:36 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		I can reproduce the issue.
The issue is related with the base game not being installed in the default installation folder (C:\Program Files (x86)\Matrix Games\Tigers On The Hunt).
I've reported the issue to the Production team.
We apologize for the inconvenience.

< Message edited by VPaulus -- 2/9/2017 5:41:07 PM >

(in reply to Paullus)
Post #: 7
RE: Strange error while installing Kursk DLC - 2/9/2017 5:57:59 PM   
MarechalJoffre


Posts: 84
Joined: 12/18/2014
Status: offline
quote:

ORIGINAL: Paullus

It shouldn't but it could. Does the game start at all after the error message?

I haven't had the chance to test the game after getting the error, I will update it when I get the chance.

quote:

ORIGINAL: VPaulus

I can reproduce the issue.
The issue is related with the base game not being installed in the default installation folder (C:\Program Files (x86)\Matrix Games\Tigers On The Hunt).
I've reported the issue to the Production team.
We apologize for the inconvenience.

Thanks a lot! Glad I'm not the only one.

(in reply to Paullus)
Post #: 8
RE: Strange error while installing Kursk DLC - 2/9/2017 9:43:46 PM   
Ringking

 

Posts: 2
Joined: 11/19/2007
Status: offline 		i got the same message here.....i want to Play this AddOn very soon...when we will get an update now?
I paid for this game NOW to Play it before my birthday on this Sunday..please...give me a patch as a gift soon...
thank you very much
cheers
Alfred

_____________________________


(in reply to MarechalJoffre)
Post #: 9
RE: Strange error while installing Kursk DLC - 2/10/2017 11:37:40 AM   
Tamas

 

Posts: 985
Joined: 1/7/2001
Status: offline 		The installer has been fixed and updated.

You can grab the fixed version from the Members Area:
http://www.matrixgames.com/members/publicDL.asp?gid=679

(in reply to Ringking)
Post #: 10
RE: Strange error while installing Kursk DLC - 2/10/2017 11:38:29 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		It's fixed.
Please download the new installer file from your member's area:
http://www.matrixgames.com/members/publicDL.asp?gid=679

< Message edited by Tamas -- 2/10/2017 1:11:20 PM >

(in reply to Ringking)
Post #: 11
RE: Strange error while installing Kursk DLC - 2/10/2017 12:13:38 PM   
MarechalJoffre


Posts: 84
Joined: 12/18/2014
Status: offline 		Something's wrong with the download;
http://i.imgur.com/4sctkwA.png

Kudos to you by the way guys! You fixed whatever the problem was before I even got the chance the try it myself.

(in reply to VPaulus)
Post #: 12
RE: Strange error while installing Kursk DLC - 2/10/2017 1:22:43 PM   
Tamas

 

Posts: 985
Joined: 1/7/2001
Status: offline 		It appears to be some kind of server issue. We are looking into it, I'll let you know once it is fixed. We are sorry for the inconvenience!

(in reply to MarechalJoffre)
Post #: 13
RE: Strange error while installing Kursk DLC - 2/10/2017 1:34:12 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		I was able to download it from the member's area. Please check if any of your Internet security programs isn't interfering with the download.
Also try downloading with a different Internet browser.

(in reply to Tamas)
Post #: 14
RE: Strange error while installing Kursk DLC - 2/10/2017 1:48:27 PM   
francescoperrone

 

Posts: 14
Joined: 6/14/2014
Status: offline 		no luck with chrome, downloaded properly with safari

(in reply to VPaulus)
Post #: 15
RE: Strange error while installing Kursk DLC - 2/10/2017 2:08:34 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		I was able to reproduce the issue with Chrome. It works well with IE11 and Firefox.

(in reply to francescoperrone)
Post #: 16
RE: Strange error while installing Kursk DLC - 2/10/2017 5:46:03 PM   
Ticonderoga60

 

Posts: 86
Joined: 10/12/2016
From: Italy
Status: offline 		I started the first campaign of Kursk game playing with the Germans. Initially artillery outside enemy map decimated me almost all units. Things improve with the arrival of Tiger. Unfortunately, after the first night the game slows down considerably, but I already knew that, that's okay.
Probable small bug with version 1.0.56 (never happened before): It happened (already twice) that when an enemy unit fires at a hex containing infantry and AFV, the box appears with the question: "TARGET AFV Yes or NOT".

(in reply to VPaulus)
Post #: 17
RE: Strange error while installing Kursk DLC - 4/17/2017 5:49:30 PM   
vonotto

 

Posts: 13
Joined: 8/4/2016
Status: offline 		I just bought Kursk and have this issue now. I have downloaded it to desk top and tried to run it from there but get the same error the guy in the 1st post has. Any help? I also tried downloading and installing with IE and Chrome with same results.

< Message edited by vonotto -- 4/17/2017 5:59:23 PM >

(in reply to Ticonderoga60)
Post #: 18
RE: Strange error while installing Kursk DLC - 4/17/2017 5:59:13 PM   
Paullus

 

Posts: 1058
Joined: 6/9/2015
From: Sweden
Status: offline 		Have you tried the download in post 11 above?

_____________________________

For my part, I shall do my duty as a general; I shall see to it that you are given the chance of a successful action. /Lucius Aemilius Paullus

(in reply to vonotto)
Post #: 19
RE: Strange error while installing Kursk DLC - 4/17/2017 6:03:55 PM   
vonotto

 

Posts: 13
Joined: 8/4/2016
Status: offline 		Yes I tried the members and registered tabs both give the same result. It shows in my purchased games but I still can not download it without that error.


< Message edited by vonotto -- 4/17/2017 6:13:24 PM >

(in reply to Paullus)
Post #: 20
RE: Strange error while installing Kursk DLC - 4/17/2017 6:16:07 PM   
vonotto

 

Posts: 13
Joined: 8/4/2016
Status: offline 		I tried the link from the new email you sent me and still get the same error.

(in reply to vonotto)
Post #: 21
RE: Strange error while installing Kursk DLC - 4/17/2017 7:04:20 PM   
Paullus

 

Posts: 1058
Joined: 6/9/2015
From: Sweden
Status: offline 		Did you do the Update of the core game first as well?

_____________________________

For my part, I shall do my duty as a general; I shall see to it that you are given the chance of a successful action. /Lucius Aemilius Paullus

(in reply to vonotto)
Post #: 22
RE: Strange error while installing Kursk DLC - 4/17/2017 8:12:41 PM   
vonotto

 

Posts: 13
Joined: 8/4/2016
Status: offline 		Core game says it is up to date when I click on update. I have no idea what else to do.

< Message edited by vonotto -- 4/18/2017 2:04:13 AM >

(in reply to Paullus)
Post #: 23
RE: Strange error while installing Kursk DLC - 4/18/2017 4:33:59 AM   
Paullus

 

Posts: 1058
Joined: 6/9/2015
From: Sweden
Status: offline 		Looks like you have done the correct procedure.You need help from the Matrix Staff here. We could see if they jump in on this thread or you can contact them through the Helpdesk on the Members page

_____________________________

For my part, I shall do my duty as a general; I shall see to it that you are given the chance of a successful action. /Lucius Aemilius Paullus

(in reply to vonotto)
Post #: 24
RE: Strange error while installing Kursk DLC - 4/20/2017 3:00:07 PM   
vonotto

 

Posts: 13
Joined: 8/4/2016
Status: offline 		FIXED...

For anyone else having this issue:
1 - Completely uninstall the game.
2 - Reinstall main game.
3 - Install Patch.
4 - Install Kursk.

Also DO NOT AUTO RUN THE DOWNLOADS, save to desktop then open files and install them.
I want to thank the Matrix team for the fast response to my help desk ticket.

(in reply to Paullus)
Post #: 25
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