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tech support login - 6/22/2017 1:19:30 PM

vonRocko

Posts: 1447
Joined: 11/4/2008
Status: offline

Why is this the only forum that I have to log in to see the tech support?

Post #: 1

RE: tech support login - 6/22/2017 2:21:46 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

if you use the same login and save the cookies and have a good browser, you don't as the browser does it for you, so as long as you don't clear the cache and cookies and passwords etc, just other net junk, it's a one click login tbh

(in reply to vonRocko)

Post #: 2

RE: tech support login - 6/22/2017 4:07:07 PM

DEB

Posts: 687
Joined: 1/29/2005
From: Bristol , England
Status: offline

Zakblood. You appear to have missed the point of the question posed.

"All" ( most ? ) of the other forums on the Matrix website, allow you to view the tech support area of a game's forum without logging in at all ( i.e. you can view as a guest ).

Therefore why must we have to login to visit ( view ) the ECW forums tech support ???

[ Logging in to post I get, but to view !!! ]

[ Edit : BTW : the TYW game ( also an Ageod game ) does not require this... ]

< Message edited by DEB -- 6/22/2017 4:12:37 PM >

(in reply to zakblood)

Post #: 3

RE: tech support login - 6/22/2017 4:38:12 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

ah sorry, no idea, doesn't work like that for me, and i have same account here as both of you, so must be something in your login or browser as i don't have to

seems it may be a permissions issue, so i'll ask and see who responds first

sorry for the issue and my first post as it seems i'm wrong again, making a habit of it here atm so less than 50/50 atm

(in reply to DEB)

Post #: 4

RE: tech support login - 6/22/2017 8:11:45 PM

vonRocko

Posts: 1447
Joined: 11/4/2008
Status: offline

Yes, DEB put it better than I did, but that was what I was asking. It's not a big deal, I was just curious.

Thanks

(in reply to zakblood)

Post #: 5

RE: tech support login - 6/22/2017 9:24:38 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

It should be an issue related with permissions.
I'll report this to the forum admins.
Sorry, guys.

(in reply to vonRocko)

Post #: 6

RE: tech support login - 6/26/2017 2:38:55 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

The issue should now be fixed.

(in reply to VPaulus)

Post #: 7

RE: tech support login - 6/26/2017 2:45:00 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

thanks

(in reply to VPaulus)

Post #: 8

RE: tech support login - 6/27/2017 1:19:41 PM

vonRocko

Posts: 1447
Joined: 11/4/2008
Status: offline

Fixed! Thanks!

(in reply to zakblood)

Post #: 9

RE: tech support login - 7/4/2017 7:36:38 PM

DEB

Posts: 687
Joined: 1/29/2005
From: Bristol , England
Status: offline

quote:

ORIGINAL: vonRocko

Fixed!� Thanks!

Me too !

[ Thanks to all involved. ]

(in reply to vonRocko)

Post #: 10

RE: tech support login - 7/5/2017 2:27:30 PM

jack54

Posts: 1402
Joined: 7/18/2007
From: East Tennessee
Status: offline

quote:

ORIGINAL: VPaulus

The issue should now be fixed.

If I am not logged in, I get an (asp500.100) error when trying to view a Tech thread. Main Tech Area opens but sub topics can't be accessed.

(Works fine when logged in though.)

_____________________________

Avatar: Me borrowing Albert Ball's Nieuport 17

Counter from Bloody April by Terry Simo (GMT)

(in reply to VPaulus)

Post #: 11

RE: tech support login - 7/6/2017 2:14:01 PM

vonRocko

Posts: 1447
Joined: 11/4/2008
Status: offline

Same problem here. It was working, but now I get the error message.

(in reply to jack54)

Post #: 12

RE: tech support login - 7/10/2017 5:00:09 PM

DEB

Posts: 687
Joined: 1/29/2005
From: Bristol , England
Status: offline

Me too (when checked today ).

Copy error report :-

COM Error Number -2146825267 (0x800A0BCD)
File Name /forums/m_subheader.asp
Line Number 237
Brief Description Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.
Script Name /forums/tm.asp?m=4310684

[ What idiot changed what was working !!!

]

(in reply to vonRocko)

Post #: 13

RE: tech support login - 7/17/2017 6:03:22 PM

DEB

Posts: 687
Joined: 1/29/2005
From: Bristol , England
Status: offline

quote:

ORIGINAL: VPaulus

The issue should now be fixed.

Please see my previous post.

This still needs to be "re-fixed".

Can this be re-reported to the forum admins please ?

Thanks.

(in reply to VPaulus)

Post #: 14

RE: tech support login - 7/17/2017 6:04:34 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

message past along and posted

(in reply to DEB)

Post #: 15

RE: tech support login - 7/18/2017 9:17:55 PM

DEB

Posts: 687
Joined: 1/29/2005
From: Bristol , England
Status: offline

Thanks.

(in reply to zakblood)

Post #: 16

RE: tech support login - 7/31/2017 6:02:30 PM

DEB

Posts: 687
Joined: 1/29/2005
From: Bristol , England
Status: offline

quote:

ORIGINAL: zakblood

message past along and posted

Please note the problem still exists.

Worth reminding ??

(in reply to zakblood)

Post #: 17

RE: tech support login - 8/14/2017 8:59:56 PM

DEB

Posts: 687
Joined: 1/29/2005
From: Bristol , England
Status: offline

Further to my previous post ( in this thread ), the latest problem still remains.

[ It's now almost ( 2 days short of ) 6 weeks since this was originally advised ... ]

It's way past time it was fixed. Can someone please deal / arrange A.S.A.P.

(in reply to DEB)

Post #: 18

RE: tech support login - 8/18/2017 6:16:49 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

ok, posted it again, sorry its broke again

(in reply to DEB)

Post #: 19

RE: tech support login - 8/18/2017 6:19:18 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

works fine for me, so every time i check it, it works, then again i'm using chrome on windows 10, and that is very good on keeping settings and cookies for every site and page i'm on

(in reply to zakblood)

Post #: 20

RE: tech support login - 8/18/2017 6:23:56 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

can you all post what browsers you have that don't work?

as if i try it, without logging in, on this test pc, or any i use to test games on, most of which are never used on forums, all work fine

windows 10

Google Chrome Version 60.0.3112.101 (Official Build) (64-bit)

Attachment (1)

< Message edited by zakblood -- 8/18/2017 6:28:24 AM >

(in reply to zakblood)

Post #: 21

RE: tech support login - 8/18/2017 6:28:39 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

and again in windows 10 edge

windows 10

Microsoft Edge 40.15063.0.0

Microsoft EdgeHTML 15.15063

all cache and cookies cleared and fully 100% clean, so not logged in, guest visitor account permissions used only to view the tech support pages

me advice is, clear your cache and cookies, and or use a better browser

Attachment (1)

< Message edited by zakblood -- 8/18/2017 10:39:06 AM >

(in reply to zakblood)

Post #: 22

RE: tech support login - 8/18/2017 2:04:33 PM

jack54

Posts: 1402
Joined: 7/18/2007
From: East Tennessee
Status: offline

Hi Zak if not signed in I can get where you are but if I try to open a topic I get the error message.(asp500.100)

8.1 default IE 11 (11.0.9600.18739)

Same thing happens on my Kindle Fire 'Silk' browser.

< Message edited by jack54 -- 8/18/2017 3:16:13 PM >

_____________________________

Avatar: Me borrowing Albert Ball's Nieuport 17

Counter from Bloody April by Terry Simo (GMT)

(in reply to zakblood)

Post #: 23

RE: tech support login - 8/18/2017 4:37:58 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

quote:

if not signed in I can get where you are but if I try to open a topic

if your not signed in and you can see it, then that's all you can do anyway, read, you can't post, only look

if a given browser doesn't work, use another

< Message edited by zakblood -- 8/18/2017 4:39:32 PM >

(in reply to jack54)

Post #: 24

RE: tech support login - 8/18/2017 8:37:54 PM

jack54

Posts: 1402
Joined: 7/18/2007
From: East Tennessee
Status: offline

You are missing the point... I'm not trying to post just open a topic....ie 'help from Scotland'.

I've actually resigned myself that only the ECW tech forum doesn't work without being signed in.... Just giving you info since you're trying to help.

Internet Explorer 11, Firefox and Silk all give error message.(asp500.100)

< Message edited by jack54 -- 8/18/2017 8:56:04 PM >

_____________________________

Avatar: Me borrowing Albert Ball's Nieuport 17

Counter from Bloody April by Terry Simo (GMT)

(in reply to zakblood)

Post #: 25

RE: tech support login - 8/19/2017 3:39:13 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

ok thanks and sorry i misunderstood, will ask again, but for me i'd use a supported browser still, as i'd guess something is wrong in them,

if you clear the cache and cookies with Internet Explorer, it works, then again i have a later version

the more info the better, so hopefully now the web team will look and see a common point and find or suggest a solution, the board is old, and needs to be moved onto a more modern database like slitherine is on, then it would support more, but that's for another day

(in reply to jack54)

Post #: 26

RE: tech support login - 8/20/2017 9:12:28 PM

vonRocko

Posts: 1447
Joined: 11/4/2008
Status: offline

I doubt it is the browser, because it works for all the other matrix tech support forums except this one. Besides, at one point this was fixed, then somehow went back.

(in reply to zakblood)

Post #: 27

RE: tech support login - 8/21/2017 4:19:22 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

some browser caches work differently, as once cleared it works fine for me, on the ones tested, if it doesn't on other browser, then for me it's a browser issue, but forum staff have been told, and are working on it, just what they can do if it works for them also on the software they use is another thing, they can't and won't i'd guess test all the different types, as there's to many and not enough users who would benefit from it, i'm sorry to say, it's a small % only, so a large % it works for

(in reply to vonRocko)

Post #: 28

RE: tech support login - 8/21/2017 10:55:49 AM

RichG

Posts: 104
Joined: 11/28/2015
Status: offline

I get the exact same issue using up to date Chrome or Firefox (which I presume are 'supported'), and also Vivaldi. All produce a 'ASP 500.100 Error'. Clearing the cache makes no difference. As does attempting to view from a different PC.

The only way to see the posts is to login, after which they appear fine. But I don't necessarily want to be forced to login every time I come here.

(in reply to zakblood)

Post #: 29

RE: tech support login - 8/21/2017 12:12:20 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

i finally manged to replicate what your seeing, it's not the tech post forum which can't be viewed, it's posts in side the tech forum, my bad, just got the same error today, after clearing everything and trying in both browsers i use

for me it's the

quote:

ie 'help from Scotland'.

bit which i wasn't reading right, and as such, couldn't get it to work the same as you all saw, now i can, so hopefully a more permanent solution can be found, which will work for everyone