Problem Uploading

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII War in Europe >> Tech Support >> Problem Uploading

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Problem Uploading - 7/12/2017 1:26:24 PM

Caesarmatty

Posts: 11
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Joined: 7/12/2017
Status: offline

When i tried to upload to the server, the server gave me an error message saying I couldn't unload it...but then right afterwords it said, "file uploaded to PBEN server."

Now on the PBEN lobby, it has my game as GREEN for me, but when i hover over it, it says it's my opponent's turn. When he looks at it from his end, it's RED but when he hovers over it says it's his turn.

When i try to reload the file, i get an error message saying, "file mismatch" and it won't load. I saved it before I uploaded it, but i think that save was over-ridden.

Does anyone know if I or my opponent are able to somehow get this game back? Thanks!

Post #: 1

RE: Problem Uploading - 7/12/2017 2:04:58 PM

Caesarmatty

Posts: 11
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Joined: 7/12/2017
Status: offline

PS. My Challenge number is 80680

Turn 79

(in reply to Caesarmatty)

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RE: Problem Uploading - 7/12/2017 4:30:19 PM

Benedict151

Posts: 596
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Joined: 3/4/2016
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Hello there
Sorry, that sounds frustrating (and odd), I will see if our support team can help

regards
Ben Wilkins

(in reply to Caesarmatty)

Post #: 3

RE: Problem Uploading - 7/12/2017 4:56:07 PM

Caesarmatty

Posts: 11
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Joined: 7/12/2017
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Thank you...we just started a new one, it was only my second game so i'm still learning. We love it by the way...but we're in thailand and the internet connection causes a LOT of problems when we're trying to get to the PBEM site and when we're uploading. Sometimes takes a half hour or more of trying again and again. I don't know enough about this kind of thing to know if that's anything that can be helped on your end or not, but it's probably something you should be aware of.

We'd like to know if there's any resolution to the problem above though, in any case, so we won't have to restart again next time.

Thanks for your response.

(in reply to Benedict151)

Post #: 4

RE: Problem Uploading - 7/12/2017 5:00:16 PM

VPaulus

Posts: 3630
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Joined: 6/23/2011
From: Portugal
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Probably your firewall, or one of your Internet security programs, is blocking the communication with the server.
Check your Internet security settings.

Also, if you are connecting through a Wi-Fi device to your router, try then uploading with your system connected to the router trough a network cable.

(in reply to Caesarmatty)

Post #: 5

RE: Problem Uploading - 7/12/2017 5:06:27 PM

Caesarmatty

Posts: 11
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Joined: 7/12/2017
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Unfortunately those are't the reasons- the firewall is off and neither of us is using wifi. Though often restarting the modem seems to help, for some reason.

< Message edited by Caesarmatty -- 7/12/2017 5:12:35 PM >

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RE: Problem Uploading - 7/13/2017 6:30:48 AM

Icier

Posts: 564
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Joined: 7/15/2014
From: a sunny beach nsw
Status: offline

You may also want to check these 2 games 78534...80282. Both look as though they have uploaded, ( both done today)
but each showed an error message, after uploading.

_____________________________

Those are my principles, and if you don't like them... well, I have others.

(in reply to VPaulus)

Post #: 7

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