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[RESOLVED] Start Screen: Menu distorted

 
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[RESOLVED] Start Screen: Menu distorted - 4/6/2018 12:04:37 PM   
JSF


Posts: 137
Joined: 7/29/2011
Status: offline 		Hello,

using my Laptop for Command, the Startup Menu Screen is displayed incomplete and distorted.

Screenie attached.

What to do?






Attachment (1)

< Message edited by Dimitris -- 5/12/2018 3:29:49 PM >
Post #: 1
RE: Start Screen: Menu distorted - 4/6/2018 12:11:47 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		post a report so others and developers can advice as long as you have read the stickies etc?

http://www.matrixgames.com/forums/tm.asp?m=4190908

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum


< Message edited by zakblood -- 4/6/2018 12:12:32 PM >

(in reply to JSF)
Post #: 2
RE: Start Screen: Menu distorted - 4/6/2018 12:12:22 PM   
Puciek

 

Posts: 63
Joined: 1/10/2017
Status: offline 		Removing Command.ini should do the trick, just keep in mind that this will reset all your settings, not just window sizes/locations.

(in reply to JSF)
Post #: 3
RE: Start Screen: Menu distorted - 4/6/2018 12:35:21 PM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		Hi Ralf,

This looks like a high-DPI issue. See here: http://www.matrixgames.com/forums/tm.asp?m=4190908

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(in reply to Puciek)
Post #: 4
RE: Start Screen: Menu distorted - 4/6/2018 1:53:12 PM   
JSF


Posts: 137
Joined: 7/29/2011
Status: offline 		Hi Dimitris,

quote:

ORIGINAL: Dimitris

Hi Ralf,

This looks like a high-DPI issue. See here: http://www.matrixgames.com/forums/tm.asp?m=4190908


Bingo! That did the trick.

Sorry, I should have read the stickies before and thus could have solved it on my own.

Thx for that really fast and helpful Support!

(in reply to Dimitris)
Post #: 5
RE: Start Screen: Menu distorted - 4/6/2018 1:54:16 PM   
JSF


Posts: 137
Joined: 7/29/2011
Status: offline 		Hi zakblood,

quote:

ORIGINAL: zakblood

post a report so others and developers can advice as long as you have read the stickies etc?

http://www.matrixgames.com/forums/tm.asp?m=4190908

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum



You were right, sorry. Next time I meet an issue I´ll report it in a professional way.



(in reply to zakblood)
Post #: 6
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