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All Forums >> [Current Games From Matrix.] >> [Age of Muskets] >> Wars of Succession >> Wars of Succession: Tech Support >> Crash

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Crash - 7/14/2018 4:43:00 PM

BrianS36

Posts: 7
Joined: 9/8/2010
Status: offline

The game crashed while I was following around with the video tutorials on Matrix Games you tube site (WSS 7). As advised by the popup, here is the log. I have the saved game but I can't upload it here, tell me how to uploaded it and I can send it to you.

Attachment (1)

_____________________________

Brian Simmons
Southern California

Post #: 1

RE: Crash - 7/14/2018 5:09:33 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

a report would be handy as well to go with the crash logs thanks

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

(in reply to BrianS36)

Post #: 2

RE: Crash - 7/14/2018 6:27:40 PM

BrianS36

Posts: 7
Joined: 9/8/2010
Status: offline

FYI, the forum won't let me upload a zip

Attachment (1)

< Message edited by BrianS36 -- 7/14/2018 6:34:10 PM >

(in reply to BrianS36)

Post #: 3

RE: Crash - 7/14/2018 8:31:21 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

thanks, no game errors in the report and drivers and spec are good, so have looked at the attached log, but it needs to the developer to check and comment, so will ask them to take a look asap

(in reply to BrianS36)

Post #: 4

RE: Crash - 7/17/2018 3:06:36 PM

JosephM

Posts: 202
Joined: 3/18/2014
Status: offline

Hello Brian,

I'm sorry you are having problems with this and for the belated reply. On your computer, is the game installed to C:\Program Files(x86)? If so, please try the following. Uninstall the game and install the game in a different folder than C:\Program Files (x86) (for example C:\Games).

If you have this installed via Steam then you can follow the instructions below on how to install Steam games in different locations:
https://support.steampowered.com/kb_article.php?ref=7710-tdlc-0426

(in reply to zakblood)

Post #: 5