[fixed] game doesn't start

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

[fixed] game doesn't start

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [fixed] game doesn't start

Page: [1]

Message

<< Older Topic Newer Topic >>

[fixed] game doesn't start - 11/19/2018 3:37:02 PM

DetlefKroeze

Posts: 14
Joined: 11/19/2018
Status: offline

For the past week or so I can't get the game to launch. When I launch the game in Steam I get the splash screen but when I click "Play C:MANO" command.exe launches but then closes after a few seconds and sends me back to the splash screen.

I've tried reinstalling and verifying the integrity of the game files (for the new install), but I haven't had any luck so far.

Sincere thanks in advance for any useful help and advice,

Detlef

< Message edited by DetlefKroeze -- 11/19/2018 8:46:00 PM >

Post #: 1

RE: game doesn't start - 11/19/2018 4:00:41 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Please try first Step 1 and if the issue still persists try Step 2.
Step 1: Run the game as Administrator

- Right-click the game in your Steam Library.
- Go to Properties, then to the Local Files tab.
- Click Browse Local Files.
- Locate the game executable (the application file).
- Right-click it and go to Properties.
- Click the Compatibility tab.
- Check the "Run this program as an administrator" box.
- Click Apply. Having done this, restart Steam and try launching the game again.

Step 2: Run Steam as Administrator

- Navigate your Steam installation file (By default, it is in C:\Program Files (x86)\Steam).
- Right-click the Steam executable.
- Follow the above steps to set it to Run as Administrator.
- Restart Steam.

(in reply to DetlefKroeze)

Post #: 2

RE: game doesn't start - 11/19/2018 4:38:20 PM

DetlefKroeze

Posts: 14
Joined: 11/19/2018
Status: offline

I've tried both. Still can't get the game to start. I also rebooted my pc and then tried starting the game with both steam.exe and command.exe in 'run as admin' mode but that didn't work eiter.

(in reply to VPaulus)

Post #: 3

RE: game doesn't start - 11/19/2018 4:41:16 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

check your anti virus logs and see if thats stopped it

(in reply to DetlefKroeze)

Post #: 4

RE: game doesn't start - 11/19/2018 5:04:54 PM

DetlefKroeze

Posts: 14
Joined: 11/19/2018
Status: offline

Just checked. I don't see anything related to C:Mano or Steam.

(in reply to zakblood)

Post #: 5

RE: game doesn't start - 11/19/2018 5:48:11 PM

Dimitris

Posts: 13282
Joined: 7/31/2005
Status: offline

Can you please check the event log and see if there are crash logs in there.

_____________________________

Facebook
Twitter

(in reply to DetlefKroeze)

Post #: 6

RE: game doesn't start - 11/19/2018 7:05:22 PM

DetlefKroeze

Posts: 14
Joined: 11/19/2018
Status: offline

Having a bit of an issue with the forum, apparently I'm "not allowed to post links, emails or phone numbers for 7 days from the date of your tenth post." So I've embedded a screenshot of the error in the post.

Attachment (1)

(in reply to Dimitris)

Post #: 7

RE: game doesn't start - 11/19/2018 7:32:56 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

without the logfile the game makes, the above post / screenshot isn't of much use, as it says an error, but doesn't give enough information to say what is or could be causing the error, as the game makes a logfile of all error which make it easier for the developers to fully understand what may or could have gone wrong

(in reply to DetlefKroeze)

Post #: 8

RE: game doesn't start - 11/19/2018 7:34:12 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

quote:

event log and see if there are crash logs

are the ones which are needed, and can be attached to the reply as there txt files, so don't need to be copied / pasted etc

(in reply to zakblood)

Post #: 9

RE: game doesn't start - 11/19/2018 7:39:41 PM

DetlefKroeze

Posts: 14
Joined: 11/19/2018
Status: offline

Could you please tell where I can find those logs?

(in reply to zakblood)

Post #: 10

RE: game doesn't start - 11/19/2018 7:53:04 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

game folder called logs

and can you also check you have these loaded as well?

http://www.matrixgames.com/forums/tm.asp?m=3913550

just in case a missing file etc

(in reply to DetlefKroeze)

Post #: 11

RE: game doesn't start - 11/19/2018 8:26:45 PM

DetlefKroeze

Posts: 14
Joined: 11/19/2018
Status: offline

Reinstalling the prerequisites worked. The only file in the Logs folder was an empty logs.txt file.

Thank you for the help.

(in reply to zakblood)

Post #: 12

RE: game doesn't start - 11/19/2018 8:41:44 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

ok enjoy your gaming