Re-install Issues

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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat: The Longest Day >> Tech Support >> Re-install Issues

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Re-install Issues - 12/28/2018 1:42:49 AM

coozman65

Posts: 2
Joined: 5/25/2018
Status: offline

I got a new laptop and reinstalled CC-TLD. Now I am launching game and the game menu comes up normal but when I select PLAY CC5 the game launches to a purple game menu.
I changed all the compatibility settings as per the forums. My dxdiag is attached. TYIA for your help

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RE: Re-install Issues - 12/28/2018 1:46:04 AM

coozman65

Posts: 2
Joined: 5/25/2018
Status: offline

Here is what the menu looks like

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(in reply to coozman65)

Post #: 2

RE: Re-install Issues - 12/28/2018 4:07:10 AM

Kanov

Posts: 312
Joined: 5/21/2012
From: M�xico
Status: offline

Have you tried using the "windowed mode" option?

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Hard-core Spectre

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Post #: 3

RE: Re-install Issues - 12/28/2018 5:49:19 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

did you take a look at my guide for it?

http://www.matrixgames.com/forums/tm.asp?m=4190969

(in reply to Kanov)

Post #: 4

RE: Re-install Issues - 7/5/2019 9:53:15 AM

ggrewe

Posts: 2
Joined: 9/2/2017
Status: offline

Thanks very much zakblood - you are a star - worked for me, cheers

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Post #: 5

RE: Re-install Issues - 7/5/2019 10:10:09 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

no problem glad your sorted and can now carry on enjoying the games

(in reply to ggrewe)

Post #: 6

RE: Re-install Issues - 10/3/2019 10:56:00 AM

JoeMK

Posts: 89
Joined: 11/4/2017
From: Germany
Status: offline

Thanks for these informations, zakblood! Had last night ordered CCTLD, and then I was so disappointed because the game's starting failed with video card issues. Reportedly my "video card does not support at least 800x600x 16bit resolution"...
Fortunately: also for Windows version 8.1 (64bit) your instructions work!

(in reply to zakblood)

Post #: 7

RE: Re-install Issues - 10/6/2019 7:21:42 AM

DMcCooey206

Posts: 35
Joined: 12/28/2016
Status: offline

I get the same purple Menu Screen that Coozman65 got, upon just purchasing and installing the game.

I tried following ZakBlood's guide. But I don't get to Step 9 and the correct Menu? I have Windows 10 Home.

Not sure what I need to do next? Also, in ZaKBlood's guide there is an Update file - I only have the one downloaded file, I just purchased and downloaded. Do I need that update file to get it working? Where do I get it?

(in reply to JoeMK)

Post #: 8

RE: Re-install Issues - 10/6/2019 11:14:14 PM

JoeMK

Posts: 89
Joined: 11/4/2017
From: Germany
Status: offline

Not sure whether the update file is necessary to get the graphics working.
The update file itself is offered by the product page's download section,
(and you have to be logged in and have the game registered to download).
Best of luck!
J.