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All Forums >> [New Releases from Matrix Games] >> WarPlan >> War Plan: Tech Support >> Blank screen Page: [1]
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Blank screen - 10/26/2019 8:19:41 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		Hi,

After the update when I launch the game, I have the music and nothing else. I tried unsuccessfuly to change résolution.
I don't understand.

Thanks.




Attachment (1)
Post #: 1
RE: Blank screen - 10/26/2019 8:47:08 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		I just saw the previous topic about the update, the same problem.
Here my output_log.txt

Initialize engine version: 2017.4.27f1 (0c4b856e4c6e)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1080 Ti (ID=0x1b06)
Vendor: NVIDIA
VRAM: 11127 MB
Driver: 26.21.14.4097
Begin MonoManager ReloadAssembly
- Completed reload, in 1.096 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

The class named 'Undo' is not derived from MonoBehaviour or ScriptableObject!

(Filename: Line: 1515)

A script behaviour (probably Undo?) has a different serialization layout when loading. (Read 32 bytes but expected 248 bytes)
Did you #ifdef UNITY_EDITOR a section of your serialized properties in any of your scripts?
0x00007FFD49A4CECC (UnityPlayer)
0x00007FFD49A5108F (UnityPlayer)
0x00007FFD4962CEED (UnityPlayer)
0x00007FFD49496250 (UnityPlayer)
0x00007FFD49496581 (UnityPlayer)
0x00007FFD49611C42 (UnityPlayer)
0x00007FFD496126BB (UnityPlayer)
0x00007FFD49172F55 (UnityPlayer)
0x00007FFD491719D4 (UnityPlayer)
0x00007FFD494F52CD (UnityPlayer)
0x00007FFD494F5DFF (UnityPlayer)
0x00007FFD494F5EB9 (UnityPlayer)
0x00007FFD4952FB78 (UnityPlayer)
0x00007FFD8E207BD4 (KERNEL32) BaseThreadInitThunk
0x00007FFD8F2CCED1 (ntdll) RtlUserThreadStart

(Filename: Line: 1922)

The file 'D:/WarPlan/WarPlan_Data/level0' is corrupted! Remove it and launch unity again!
[Position out of bounds!]
0x00007FFD49A4CECC (UnityPlayer)
0x00007FFD49A5108F (UnityPlayer)
0x00007FFD4962CEED (UnityPlayer)
0x00007FFD49496250 (UnityPlayer)
0x00007FFD49496581 (UnityPlayer)
0x00007FFD494FA9B4 (UnityPlayer)
0x00007FFD494FB255 (UnityPlayer)
0x00007FFD497993B0 (UnityPlayer)
0x00007FFD49603F0F (UnityPlayer)
0x00007FFD4990A353 (UnityPlayer)
0x00007FFD4960A265 (UnityPlayer)
0x00007FFD495BFC30 (UnityPlayer)
0x00007FFD4961268D (UnityPlayer)
0x00007FFD49172F55 (UnityPlayer)
0x00007FFD491719D4 (UnityPlayer)
0x00007FFD494F52CD (UnityPlayer)
0x00007FFD494F5DFF (UnityPlayer)
0x00007FFD494F5EB9 (UnityPlayer)
0x00007FFD4952FB78 (UnityPlayer)
0x00007FFD8E207BD4 (KERNEL32) BaseThreadInitThunk
0x00007FFD8F2CCED1 (ntdll) RtlUserThreadStart

(Filename: Line: 221)

A script behaviour (probably MapCreatorHexAndToggle?) has a different serialization layout when loading. (Read 32 bytes but expected 136 bytes)
Did you #ifdef UNITY_EDITOR a section of your serialized properties in any of your scripts?
0x00007FFD49A4CECC (UnityPlayer)
0x00007FFD49A5108F (UnityPlayer)
0x00007FFD4962CEED (UnityPlayer)
0x00007FFD49496250 (UnityPlayer)
0x00007FFD49496581 (UnityPlayer)
0x00007FFD49611C42 (UnityPlayer)
0x00007FFD496126BB (UnityPlayer)
0x00007FFD49172F55 (UnityPlayer)
0x00007FFD491719D4 (UnityPlayer)
0x00007FFD494F52CD (UnityPlayer)
0x00007FFD494F5DFF (UnityPlayer)
0x00007FFD494F5EB9 (UnityPlayer)
0x00007FFD4952FB78 (UnityPlayer)
0x00007FFD8E207BD4 (KERNEL32) BaseThreadInitThunk
0x00007FFD8F2CCED1 (ntdll) RtlUserThreadStart

(Filename: Line: 1922)

UnloadTime: 1.219800 ms
NullReferenceException: Object reference not set to an instance of an object
at MapCreatorHexAndToggle.BuildMap (Int32 mapXfrom, Int32 mapYfrom, Int32 mapXto, Int32 mapYto) [0x00000] in <filename unknown>:0
at MapCreatorHexAndToggle.Awake () [0x00000] in <filename unknown>:0

(Filename: Line: -1)

Setting up 6 worker threads for Enlighten.
Thread -> id: 32e0 -> priority: 1
Thread -> id: 3a7c -> priority: 1
Thread -> id: 33b8 -> priority: 1
Thread -> id: 2f54 -> priority: 1
Thread -> id: 37bc -> priority: 1
Thread -> id: 3558 -> priority: 1

(in reply to Scramble)
Post #: 2
RE: Blank screen - 10/26/2019 10:02:51 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Attach (not copy and paste) a DxDiag report file to your message.

(in reply to Scramble)
Post #: 3
RE: Blank screen - 10/27/2019 7:27:04 AM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		Here it is.

Attachment (1)

(in reply to VPaulus)
Post #: 4
RE: Blank screen - 10/27/2019 1:09:02 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Have you tried windowed mode?

(in reply to Scramble)
Post #: 5
RE: Blank screen - 10/27/2019 5:44:51 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		Yes, and I try with different resolution. Unsuccessfully.

(in reply to VPaulus)
Post #: 6
RE: Blank screen - 10/27/2019 6:10:06 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		I read the other topic "update already".
I tryed to use the fix unsuccessfully.
The game works without the update.

(in reply to VPaulus)
Post #: 7
RE: Blank screen - 10/27/2019 8:13:13 PM   
noissy


Posts: 310
Joined: 3/12/2012
Status: offline 		exactly what I'm having happen, Scramble!
(my topic that you refer to).

_____________________________

REGARDS
Peter

THE WARGAMERS CLUB FOR GENTLEMEN
(WGCG)
http://www.ww2wargamesclubforgentlemen.com/

Quality is better than quantity !

(in reply to Scramble)
Post #: 8
RE: Blank screen - 10/28/2019 3:53:55 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		Could there be some conflicting DLL? Bad hard drive partition area? I lean on the former


_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to noissy)
Post #: 9
RE: Blank screen - 10/28/2019 3:54:34 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		We are looking into it for you. This is very odd. I have loaded WarPlan even on my laptop.

Can you tell us your computer system and OS please?

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to AlvaroSousa)
Post #: 10
RE: Blank screen - 10/28/2019 3:58:41 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		Here is one you can try....

Uninstall WarPlan
Go to the directory where WarPlan is installed.
Remove all the files from the directory and clean it out.

Go to the...
C:\Users\"your user name"\AppData\LocalLow\Kraken Studios\WarPlan\output_log.txt

and paste it here.


_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to AlvaroSousa)
Post #: 11
RE: Blank screen - 10/28/2019 7:51:48 PM   
noissy


Posts: 310
Joined: 3/12/2012
Status: offline 		I put a ticket in and am now being assisted by them.
Thanks to everyone here that has tried to help out.

_____________________________

REGARDS
Peter

THE WARGAMERS CLUB FOR GENTLEMEN
(WGCG)
http://www.ww2wargamesclubforgentlemen.com/

Quality is better than quantity !

(in reply to AlvaroSousa)
Post #: 12
RE: Blank screen - 10/28/2019 9:28:51 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		Windows 10 version 1903 (OS 18362.449)
Intel core i7 3970X
64 GB Ram
N vidia GTX 1080 Ti

Thank you.

(in reply to AlvaroSousa)
Post #: 13
RE: Blank screen - 10/28/2019 9:31:31 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		Here it is

Attachment (1)

(in reply to AlvaroSousa)
Post #: 14
RE: Blank screen - 10/28/2019 10:56:22 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		Looks like the Unity side is doing what it is supposed to.

Check if you have 2 anti-viruses running. Sometimes a DSL provider or Adobe installs one on your PC and you don't notice.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Scramble)
Post #: 15
RE: Blank screen - 10/29/2019 10:32:13 AM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		I saw only one, windows defender...

(in reply to AlvaroSousa)
Post #: 16
RE: Blank screen - 10/29/2019 12:05:11 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		New try on another PC, and same problem after the update....

(in reply to Scramble)
Post #: 17
RE: Blank screen - 10/29/2019 12:11:11 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		But only after the update?

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Scramble)
Post #: 18
RE: Blank screen - 10/29/2019 2:01:49 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		Yes, without the update the game runs.

(in reply to AlvaroSousa)
Post #: 19
RE: Blank screen - 10/31/2019 12:08:03 PM   
Scramble

 

Posts: 30
Joined: 6/18/2013
Status: offline 		Thank You.
With the new update, it works.

(in reply to Scramble)
Post #: 20
RE: Blank screen - 10/31/2019 12:47:33 PM   
noissy


Posts: 310
Joined: 3/12/2012
Status: offline 		All working now with the new update.
Many thanks for all the help guys, much appreciated.

_____________________________

REGARDS
Peter

THE WARGAMERS CLUB FOR GENTLEMEN
(WGCG)
http://www.ww2wargamesclubforgentlemen.com/

Quality is better than quantity !

(in reply to Scramble)
Post #: 21
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