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Crash on startup [please move to tech support]

 
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Crash on startup [please move to tech support] - 11/14/2019 8:40:26 PM   
coolts


Posts: 391
Joined: 2/1/2011
From: Auf Wiedersehen, Pet
Status: offline 		Faulting application name: Command.exe, version: 1.0.0.0, time stamp: 0x5dc9aff6
Faulting module name: d3d9.dll, version: 10.0.18362.387, time stamp: 0x29acbf75
Exception code: 0xc0000005
Fault offset: 0x0004ba81
Faulting process ID: 0x29ec
Faulting application start time: 0x01d59b334f63440c
Faulting application path: C:\Games\Steam\steamapps\common\Command - Modern Operations\Command.exe
Faulting module path: C:\Windows\SYSTEM32\d3d9.dll
Report ID: 3e958513-9a25-45f1-9326-22c98db2e274
Faulting package full name:
Faulting package-relative application ID:

W10 pro 1903 / 16gb Ram / 2080ti w / 441.20 drivers

And i did install the direct x package from the pre-requisites folder and re-downloaded and installed.

Ran Red Dead 2 just fine

edit: Deleted steam caches, verify integrity of game files. Nothing works. Uploaded exeptionlog

Attachment (1)

< Message edited by coolts -- 11/14/2019 9:02:15 PM >

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RE: Crash on startup [please move to tech support] - 11/14/2019 9:12:52 PM   
RoryAndersonCDT

 

Posts: 1830
Joined: 6/16/2009
Status: offline 		Definitely looks like your computer should be able to run Command. Perhaps try running Command (or steam) as admin user, or change the GPU settings on your computer to use either your 2080 or your intel built in GPU?

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RE: Crash on startup [please move to tech support] - 11/14/2019 9:47:06 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Try first Step 1 and if the issue still persists try Step 2.
Step 1: Run the game as Administrator

- Right-click the game in your Steam Library.
- Go to Properties, then to the Local Files tab.
- Click Browse Local Files.
- Locate the game executable (the application file).
- Right-click it and go to Properties.
- Click the Compatibility tab.
- Check the "Run this program as an administrator" box.
- Click Apply. Having done this, restart Steam and try launching the game again.


Step 2: Run Steam as Administrator

- Navigate your Steam installation file (By default, it is in C:\Program Files (x86)\Steam).
- Right-click the Steam executable.
- Follow the above steps to set it to Run as Administrator.
- Restart Steam.

(in reply to RoryAndersonCDT)
Post #: 3
RE: Crash on startup [please move to tech support] - 11/15/2019 7:34:27 PM   
coolts


Posts: 391
Joined: 2/1/2011
From: Auf Wiedersehen, Pet
Status: offline 		Thanks but that made no difference. Neither did todays patch.

Uninstalling Nvidia GFX drivers fixes it, but you have to live with "Microsoft Basic Display Adapter" performance.

"Faulting module path: C:\Windows\SYSTEM32\d3d9.dll" is a clue, pointing to directX.

I've not tried the Matrix version, just Steam.


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"Gauls! We have nothing to fear; except perhaps that the sky may fall on our heads tomorrow. But as we all know, tomorrow never comes!!" - Chief Vitalstatistix

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Post #: 4
RE: Crash on startup [please move to tech support] - 11/15/2019 7:37:22 PM   
LORDPrometheus

 

Posts: 131
Joined: 1/8/2018
Status: offline 		Looks like a corrupt or outdated GeForce driver somewhere in your system likely from a previous graphics card. Do a clean driver install by using DDU and then reinstall

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Post #: 5
RE: Crash on startup [please move to tech support] - 11/15/2019 8:34:27 PM   
coolts


Posts: 391
Joined: 2/1/2011
From: Auf Wiedersehen, Pet
Status: offline
quote:

ORIGINAL: LORDPrometheus

Looks like a corrupt or outdated GeForce driver somewhere in your system likely from a previous graphics card. Do a clean driver install by using DDU and then reinstall


441.20 clean installed twice. No difference. Installed matrix version and steam. No difference. Ran as administrator, updated to today's patch. Nope. Totally broken.






Attachment (1)

< Message edited by coolts -- 11/15/2019 8:39:13 PM >

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"Gauls! We have nothing to fear; except perhaps that the sky may fall on our heads tomorrow. But as we all know, tomorrow never comes!!" - Chief Vitalstatistix

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Post #: 6
RE: Crash on startup [please move to tech support] - 11/15/2019 10:00:01 PM   
Gizzmoe


Posts: 155
Joined: 8/24/2005
From: Germany
Status: offline 		coolts, I don't know if it is a related problem, but on my system CMO crashed on the main menu screen, disabling RivaTuner Statistics Server solved the problem. Or you can keep it running and add Command.exe to RTSS, then set "On-Screen Display support" to Off. Hope that helps.

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Post #: 7
RE: Crash on startup [please move to tech support] - 11/16/2019 10:47:09 AM   
coolts


Posts: 391
Joined: 2/1/2011
From: Auf Wiedersehen, Pet
Status: offline
quote:

ORIGINAL: Gizzmoe

coolts, I don't know if it is a related problem, but on my system CMO crashed on the main menu screen, disabling RivaTuner Statistics Server solved the problem. Or you can keep it running and add Command.exe to RTSS, then set "On-Screen Display support" to Off. Hope that helps.


You are a genius! It was bloody Rivatuner! As soon as i disabled that it worked. Must be something in CMO not liking the hooks RT has into the GFX drivers / DirectX or something.

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"Gauls! We have nothing to fear; except perhaps that the sky may fall on our heads tomorrow. But as we all know, tomorrow never comes!!" - Chief Vitalstatistix

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Post #: 8
RE: Crash on startup [please move to tech support] - 11/16/2019 10:55:57 AM   
Dimitris

 

Posts: 13282
Joined: 7/31/2005
Status: offline 		Great. So now apart from Steam and MSI we have to worry about Nvidia too...

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RE: Crash on startup [please move to tech support] - 11/16/2019 11:14:47 AM   
Gizzmoe


Posts: 155
Joined: 8/24/2005
From: Germany
Status: offline
quote:

ORIGINAL: coolts
Must be something in CMO not liking the hooks RT has into the GFX drivers / DirectX or something.


I have just tested a few things and found out that the RTSS OSD actually works totally fine in CMO, but OSD rendering mode needs to be set to Vector 3D instead of the default Raster 3D, and then CMO doesn't crash and the OSD works.

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Post #: 10
RE: Crash on startup [please move to tech support] - 11/16/2019 11:40:27 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: Dimitris

Great. So now apart from Steam and MSI we have to worry about Nvidia too...

Well Rivatuner is not part of Nvidia drivers.
It's a 3rd party program for tuning Nvidea cards
https://www.guru3d.com/content-page/rivatuner.html

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Post #: 11
RE: Crash on startup [please move to tech support] - 11/16/2019 11:52:58 AM   
Gizzmoe


Posts: 155
Joined: 8/24/2005
From: Germany
Status: offline
quote:

ORIGINAL: VPaulus

quote:

ORIGINAL: Dimitris

Great. So now apart from Steam and MSI we have to worry about Nvidia too...

Well Rivatuner is not part of Nvidia drivers.
It's a 3rd party program for tuning Nvidea cards
https://www.guru3d.com/content-page/rivatuner.html


Wrong program! ;) It's not about RivaTuner, it's about RTSS Rivatuner Statistics Server:
https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html

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Post #: 12
RE: Crash on startup [please move to tech support] - 11/16/2019 12:35:45 PM   
coolts


Posts: 391
Joined: 2/1/2011
From: Auf Wiedersehen, Pet
Status: offline 		Not sure how widespread its use is, but I've not seen any program but CMO throw a wobbly about it.
I guess Gizzmoe has come across this before as i was about to throw my toys out of the pram

< Message edited by coolts -- 11/16/2019 12:37:33 PM >

_____________________________

"Gauls! We have nothing to fear; except perhaps that the sky may fall on our heads tomorrow. But as we all know, tomorrow never comes!!" - Chief Vitalstatistix

(in reply to VPaulus)
Post #: 13
RE: Crash on startup [please move to tech support] - 11/16/2019 12:57:37 PM   
Gizzmoe


Posts: 155
Joined: 8/24/2005
From: Germany
Status: offline
quote:

ORIGINAL: coolts
Not sure how widespread its use is, but I've not seen any program but CMO throw a wobbly about it.
I guess Gizzmoe has come across this before as i was about to throw my toys out of the pram


I have 250+ games and I had this happen maybe twice in many, many years, games that don't work when RTSS is running at default settings are pretty rare.

But it is a fact that RTTS is very intrusive by design and that it can cause trouble of different kind. Sh1t happens...

< Message edited by Gizzmoe -- 11/16/2019 1:00:14 PM >

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Post #: 14
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